LiveCareer-Resume

self employed owner manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Management Professional with over 25 years experience. Strengths include operations, customer service, expense control, succession planning, policy compliance and visual merchandising. Proven leader and team builder recognized through promotions and advancement. Works well independently and as part of a team in a results orientated fast-paced environment with an exceptional focus on customer service and a passion to succeed. Labeled a GO-TO person for new managers.

Skill Highlights
  • Customer Service
  • Team Leadership
  • Policies and Procedures Compliance
  • Problem Resolution
  • Flexibility
  • Adaptability
  • Loss Prevention
  • Delegation
  • Time Management
  • Follow-up and Succession Staffing
Experience
07/2011 to Current
Self-Employed Owner/Manager EBay-Vintage, Designer & Collectible Re-sale , ,
  • Locate and purchase vintage, designer and collectible items for Internet re-sale.
  • Research popular searches, item descriptions, buzz words and resale value on selected items.
  • Package & ship merchandise to customers.
  • Provide exceptional customer service through e-mail, phone and personal interactions.
  • Achieved Top Rated and Power Seller status at first opportunity while maintaining 100% Positive Feedback.
10/2003 to 06/2011
Store Manager / Tuxedo Rental Trainer Southern California, Assistant Manager, Sales Executive Jos A. Bank City, STATE,
  • Responsible for training and mentoring 10 stores on Tuxedo Rental Policy & Procedures.
  • Hired and trained 4 successful store managers.
  • #1 store in district for Travelers Crease (tailoring up-sell) since inception.
  • Increased IPTs from 2.1 to 3.1 for store.
  • Received Perfect Customer Service Awards for 2008, 2009 and 2010.
  • Created and implemented front desk and back office filing system for California stores resulting in improved store audits and policy compliance.
  • Organized & attended networking events to promote brand name.

General duties performed...Supervise staff, enforce compliance of company policies and procedures, instruct staff on merchandise features, lead customers through the sales process, provide the highest customer service, maintain companies merchandise standards and housekeeping, oversee all store operations including tailor shop and tuxedo rental, utilize company resources to generate traffic, maintain customer contact and opening and closing stores.

01/1993 to 10/2003
Store Manager / Assistant Manager Johnston & Murphy City, STATE,
  • Recruited and trained 2 new store managers.
  • Maintained communication with buyers and outside vendors of sales trends and inventory levels for increase sales opportunities.
  • Increased accessory sales by selling “shoe insurance” resulting a 3.8% increase.
  • Achieved store sales goals 7 consecutive years.

General duties performed...Provide the highest customer service, maintain companies merchandise standards and housekeeping, oversee all store operations, utilize company resources to generate traffic, maintain customer contact and opening and closing stores.

05/1984 to 1993
Store Manager, Asst. Manager, Dept. Manager Silverwoods City, STATE,
  • Created & executed Saturday USC Football Tailgate parties that increased Saturday sales by 35%.
  • Established customer follow-up log resulting in a 48% increase in productivity
  • Achieved #1 Custom Order store in Southern California through service and networking.
  • Recognized internal theft and worked with upper management and Loss Prevention to correct the problem.
  • Received customer service We Will/ We Promise recognition awards.
  • Implemented company standards to merchandise areas.
Professional Courses and Certifications
Expected in
:
- ,
GPA:

Harassment Prevention Certification, California Timekeeping and Payroll Certification, Professional Fitters Program, Sherman Oaks Chamber of Commerce, Simi Valley Chamber of Commerce & Dale Carnegie Leadership training seminars

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

Job Titles Held:

  • Self-Employed Owner/Manager
  • Store Manager / Tuxedo Rental Trainer Southern California, Assistant Manager, Sales Executive
  • Store Manager / Assistant Manager
  • Store Manager, Asst. Manager, Dept. Manager

Degrees

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: