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Security Supervisor Resume Example

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SECURITY SUPERVISOR
Professional Summary

Committed safety leader aiming to fulfill a Security Supervisor opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.

Confident Security Manager successful at making critical decisions quickly and effectively. Adept at meeting security challenges calmly and rationally.

Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History
Company Name. City, StateSecurity Supervisor | 09/2019 - Current
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Drafted security operating procedures and training materials for human resources department.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Processed both internal and external case sheets.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored property and investigated any areas of suspicion.
  • Developed and reviewed specifications for design and construction of security systems.
Company Name. City, StateCustomer Service Supervisor | 02/2017 - 09/2019
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Interpreted management directives to define and document administrative staff processes.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Codified office structures and processes to promote teamwork and performance.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Company Name. City, StateSenior Security Supervisor | 11/2013 - 01/2017
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Monitored department's contribution to total store shortage reduction and prevention programs.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Processed both internal and external case sheets.
  • Drafted security operating procedures and training materials for human resources department.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Screened vendors and contractors before granting access to restricted areas within mall.
Company Name. City, StateSecurity Site Supervisor | 06/2008 - 09/2013
  • Provided guidance to security staff on appropriate courses of action for diverse situations.
  • Removed unauthorized persons from facility grounds.
  • Managed team schedules to provide effective security coverage for building needs.
  • Wrote and submitted daily reports on security team operations.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Led team of Number guards in monitoring high volume of mall traffic during peak hours and days.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Drafted security operating procedures and training materials for human resources department.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Assessed ongoing risk factors and suggested improvements to senior management.
  • Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
  • Monitored department's contribution to total store shortage reduction and prevention programs.
Skills
  • Skilled in Conflict Resolution
  • Safety and Security
  • Interviews and Interrogations
  • Interrogation Techniques
  • Access Systems and Patrol
  • CCTV Monitoring
  • Security personnel training
  • Loss prevention trainer
  • Dispatch
  • Relationship building and management
  • Audit Compliance
  • Security hardware
  • Safety and security regulations
  • Windows XP proficiency
Education
Booker T Washington Spva MagnetCity, State08/2010High School Diploma : Education
Houston Community CollegeCity, StateExpected in 05/2024Associate of Applied Business: Business Administration And Management
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Resume Overview

School Attended

  • Booker T Washington Spva Magnet
  • Houston Community College

Job Titles Held:

  • Security Supervisor
  • Customer Service Supervisor
  • Senior Security Supervisor
  • Security Site Supervisor

Degrees

  • High School Diploma : Education
    Associate of Applied Business : Business Administration And Management

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