Security Supervisor Resume Example
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SECURITY SUPERVISOR
Summary
Committed and Conscientious Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional at all times. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations.
Experience
11/2018 - CurrentNana Regional Corporation - Security SupervisorSan Carlos , AZ
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Developed and implemented training methods to promote improved officer performance.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Recommended improvements in security systems and procedures.
- Provided security team leadership and contributed to on-call duties.
- Trained new security officers on safety protocols and company standards.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Monitored [Number] square foot property for any security issues.
- Recorded required data for incident reports and files quickly and accurately.
- Supplied internal and external security within [Number]-square foot mall with [Number] retail tenants.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Developed and implemented training procedures for all newly hired personnel.
- Supervised property entrances and exits and monitored employee safety.
- Hired, trained and managed staff of eight officers.
- Demonstrated ability to think fast and remain calm under pressure.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
06/2016 - CurrentClarion Security - Security Specialist (Contractor)Olive Branch , MS
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at high profile events.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Maintained stamina during long periods of sitting, walking or standing while remaining focused and vigilant.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Provided friendly and professional assistance to visitors and customers.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
03/2018 - 09/2019Seasons Hospice & Palliative Care - Recruiting AssistantGroesbeck , TX
- Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
- Worked with HR management to devise and update policies based on changing industry and social trends.
- Sorted job applications, vetted candidates and recommended individuals for key positions.
- Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
- Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
- Supported human resources, controlling resume flow within applicant tracking system.
- Maintained continual communication with recruiters regarding job seekers and recruiting process.
- Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
- Reviewed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Scheduled interviews with qualified candidates at designated time slots with staff.
- Generated, collected and managed new hire paperwork and forms.
- Answered telephones and greeted visitors to assist, answer questions and direct.
10/2017 - 03/2018Alorica - Call Center Customer Service RepresentativeCity , STATE
- Maintained revenue streams by exhausting every option before offering refunds.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Prepared, completed and processed customer account forms and database changes.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld privacy and security requirements established by government regulatory agencies.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Kept detailed records of customer accounts, including actions taken, issues resolved and service information.
- Served needs of as many as 50 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Skills
- Security team leadership
- CPR and Child CPR Training
- AED certified
- Security officer training
- Emergency Response
- Safety and security procedures
- CCTV experience
- Customer service
- Team building
- Conflict resolution
- Staff supervision
- Staffing and scheduling
- Policies implementation
- Personnel recruitment
- Time management
- MS Office
- Documentation
- Administrative support
- Training
- OSHA training
Education and Training
Prince William County Public SchoolsCityGED
Germanna Community CollegeCity, StateAssociate of Science: Associate of Science
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Resume Overview
School Attended
- Prince William County Public Schools
- Germanna Community College
Job Titles Held:
- Security Supervisor
- Security Specialist (Contractor)
- Recruiting Assistant
- Call Center Customer Service Representative
Degrees
- GED
Associate of Science :
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