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Security Supervisor Resume Example

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SECURITY SUPERVISOR
Summary

Committed and Conscientious Security Supervisor with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional at all times. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations.

Experience
11/2018 - CurrentAllied Universal Security Services - Security SupervisorMcLean, VA
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Developed and implemented training methods to promote improved officer performance.
  • Implemented new security protocols to prohibit trespassing and increase safety.
  • Recommended improvements in security systems and procedures.
  • Provided security team leadership and contributed to on-call duties.
  • Trained new security officers on safety protocols and company standards.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Monitored [Number] square foot property for any security issues.
  • Recorded required data for incident reports and files quickly and accurately.
  • Supplied internal and external security within [Number]-square foot mall with [Number] retail tenants.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Developed and implemented training procedures for all newly hired personnel.
  • Supervised property entrances and exits and monitored employee safety.
  • Hired, trained and managed staff of eight officers.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
06/2016 - CurrentSecurity Solutions - Security Specialist (Contractor)Washington DC, DC
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at high profile events.
  • Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
  • Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Maintained stamina during long periods of sitting, walking or standing while remaining focused and vigilant.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Provided friendly and professional assistance to visitors and customers.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
03/2018 - 09/2019Alorica - Recruiting AssistantFredericksburg, VA
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Oversaw all facets of staff and client training objectives to install knowledge of federal, state and local regulations and requirements.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Maintained continual communication with recruiters regarding job seekers and recruiting process.
  • Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
  • Reviewed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Scheduled interviews with qualified candidates at designated time slots with staff.
  • Generated, collected and managed new hire paperwork and forms.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
10/2017 - 03/2018Alorica - Call Center Customer Service RepresentativeFredericksburg, VA
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Prepared, completed and processed customer account forms and database changes.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld privacy and security requirements established by government regulatory agencies.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and service information.
  • Served needs of as many as 50 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Skills
  • Security team leadership
  • CPR and Child CPR Training
  • AED certified
  • Security officer training
  • Emergency Response
  • Safety and security procedures
  • CCTV experience
  • Customer service
  • Team building
  • Conflict resolution
  • Staff supervision
  • Staffing and scheduling
  • Policies implementation
  • Personnel recruitment
  • Time management
  • MS Office
  • Documentation
  • Administrative support
  • Training
  • OSHA training
Education and Training
Prince William County Public SchoolsPrince William County, VaGED
Germanna Community CollegeLocust Dale, VAAssociate of Science: Associate of Science
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Resume Overview

Companies Worked For:

  • Allied Universal Security Services
  • Security Solutions
  • Alorica

School Attended

  • Prince William County Public Schools
  • Germanna Community College

Job Titles Held:

  • Security Supervisor
  • Security Specialist (Contractor)
  • Recruiting Assistant
  • Call Center Customer Service Representative

Degrees

  • GED
    Associate of Science :

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