Flexible with work schedules, energetic, self-starter and open to learn any on the job training. Strong customer service skills Ability to analyze, implement policies, procedures and regulations. Accomplished leader, able to take charge and direct staff in stressful situations while maintaining composure. Strong decision-making capability. Effective communicator, skilled in working effectively with individuals of all organizational levels in a courteous, tactful, and respectful manner. Customer-service oriented. Military family background. Patient and empathetic customer service individual with extensive background in conflict resolution and customer care. Desire to leverage talents to pursue any challenge.
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- Screened vendors and contractors before granting access to restricted areas within the facility.
- Oversaw staff timekeeping entries and reports through VISION payroll management program.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Supervised team of seven or more security personnel during shift.
- Trained four new security officers in ten month period.
- Monitored property and investigated any areas of suspicion.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Identified individual employee's unique work styles and adapted management methods.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Previously employed as a private security officer.
- Skilled in surveillance tactics, critical thinking skills in dealing with uncertainty, judgement, objectivity, dependable, integrity, safety management, professionalism, and reporting skills.
- Level 2 Security Officer: Job duties include providing security presence and services in order to prevent crime.
- Responsible for the security of 188 businesses at La Cantera Mall.
- Secures premises by actively patrolling property grounds, monitor surveillance equipment, inspect buildings, equipment, and access points permitting entry.
- Risk management by preventing losses and damage to customer vehicles, and business property.
- Report any irregularities to company dispatch.
- Control and direct traffic in emergency situations.
- Complete daily reports by recording observations, information, occurrences, surveillance activities, interview witnesses, and obtain signatures.
- Maintain environment by monitoring and setting building and equipment controls.
- Maintain organization's stability and reputation by complying with all company procedures and legal requirements.
- Administer emergency first aid to customers in need.
- Ensure the safety and security of thousands of daily customers entrusted to our care at La Cantera Mall.
- Moved throughout facility and among customers to remain aware of any developing security situations, including theft and suspicious persons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Collaborated with area law enforcement professional to organize safe apprehensions and coordinate investigations.
- Constant customer interaction
- Oversee the care and welfare of many canines.
- Responsible for the feeding, hydration, and further needs of pets.
- Spent quality time with each pet and provided regular exercise of all pets entrusted to my care.
- Responsible for other small home needs as requested per customer.
- Ensured all residences were locked and alarm systems activated prior to my departure of any home.
- Provide important real-time feedback to both manager and pet owners concerning any home security or pet issues.
- Provide excellent customer service above and beyond what is required.
- Always punctual.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Mixed and administered special formulas to individual animals based on unique needs.
Current fill in supervisor for Methodist Hospital security.
Previously enrolled as an Public Safety Corpsman for the San Antonio PSC (formally known as Explorers) This program serves as a gateway to a career in law enforcement. It is designed to acquaint youth with the complexity of law enforcement and introduced them to police operations and procedures. 03/2017-12/2019.
CPR certified 03/2018.
Has completed the Top Gun security course 12/2017.
Previous social media administrator for the San Antonio PSC post 761.
Has completed 227 hours of community service.
Taser certified 10/2019
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School Attended
- Claire Christian Academy
Job Titles Held:
- Security Supervisor
- Security Officer
- Pet Care Provider
Degrees
- High School Diploma
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