Security Supervisor Resume Example
Love this resume?Build Your Own Now
SECURITY SUPERVISOR
Summary
Alert and dedicated professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature with integrity, honesty and dedication having grace under pressure. Can lead in challenging situations. A Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. Eager to bring value to your team by offering 20+ years of successful security and Customer service management.
Skills
|
|
Experience
Security Supervisor, Omni Hotels, August 2009-CurrentRichmond , VA
- Trained new security officers on safety protocols and company standards.
- Designed security policies, alarm response protocols and access card guidelines.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Led security team and contributed to on-call shifts.
- Developed and updated security procedures, security system drawings and related documentation.
- Demonstrated public safety dedication through thorough patrolling of community events.
- Hired, trained and managed staff of 3-10 associates.
- Managed security staff schedules for all shifts, minimizing overtime costs.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Recorded required data for incident reports and files quickly and accurately.
- Demonstrated ability to think fast and remain calm under pressure.
- Supervised property entrances and exits and monitored employee safety.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Issued criminal trespass and vandalism warnings to possible suspects and assisted police in apprehending.
- Recommended improvements in security systems and procedures.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Produce Sales Floor Associate, Ameresco, August 2018-CurrentOak Brook , IL
- Delivered information to customers on produce qualities and pricing.
- Transferred produce to sales floor from storage areas, arranging inventory in organized and aesthetically pleasant manner.
- Coordinated with pricing agents concerning price adjustments and pricing displays.
- Rotated produce on regular basis to mitigate waste and losses on products.
- Updated signage to reflect current prices and help promote target merchandise.
- Communicated effectively with members of public in often crowded and noisy environments.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Bent, lifted, opened, and moved produce products weighing up to 70 pounds.
- Removed outdated and overripe items from stock to eliminate health risks.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Assessed floor displays to determine which merchandise required restocking.
Customer Service Professional, Burger King Corporation, November 1994-January 2008East Palatka , FL
- Answered multi-line phone and directed all calls to designated individuals or departments.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed customer needs and upsold products and services to maximize company sales.
- Worked with management to develop customer service improvement initiatives.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld privacy and security requirements established by all regulatory agencies.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Breakfast Manager, TutenGrandy's, May 1996-April 1998City , STATE
- Optimized profits by controlling food, beverage and labor costs daily.
- Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Education and Training
High School DiplomaEl Dorado High School, , CityStateMay 1994
Certifications
- First Aid/CPR
- Basic Security Officer
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- El Dorado High School
Job Titles Held:
- Security Supervisor
- Produce Sales Floor Associate
- Customer Service Professional
- Breakfast Manager
Degrees
- High School Diploma
Similar Resumes
transportation-security-explosive-detection-canine-handler-supervisor-reporting-official-training
Department Of Homeland Security, Transportation Security Administration
City , STATE
