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Security Supervisor Resume Example

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SECURITY SUPERVISOR
Summary

Alert and dedicated professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature with integrity, honesty and dedication having grace under pressure. Can lead in challenging situations. A Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. Eager to bring value to your team by offering 20+ years of successful security and Customer service management.

Skills
  • Company risk mitigation
  • CCTV experience
  • Report analysis
  • Daily status reports
  • Security team leadership
  • Operational effectiveness
  • Staffing and scheduling
  • Skilled in conflict resolution
  • Loss prevention expertise
  • PERC Card/Guard Card
  • Safety and security procedures
  • Microsoft Office
  • Security officer training
  • AED certified
  • Court testimony
  • CPR and Child CPR Training
Experience
Security Supervisor, Company Name, August 2009-CurrentCity, State
  • Trained new security officers on safety protocols and company standards.
  • Designed security policies, alarm response protocols and access card guidelines.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Led security team and contributed to on-call shifts.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Demonstrated public safety dedication through thorough patrolling of community events.
  • Hired, trained and managed staff of 3-10 associates.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Oversaw highly effective security team and managed scheduling and resource allocation.
  • Recorded required data for incident reports and files quickly and accurately.
  • Demonstrated ability to think fast and remain calm under pressure.
  • Supervised property entrances and exits and monitored employee safety.
  • Periodically reviewed existing policies and procedures and made recommendations to improve security.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Issued criminal trespass and vandalism warnings to possible suspects and assisted police in apprehending.
  • Recommended improvements in security systems and procedures.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
Produce Sales Floor Associate, Company Name, August 2018-CurrentCity, State
  • Delivered information to customers on produce qualities and pricing.
  • Transferred produce to sales floor from storage areas, arranging inventory in organized and aesthetically pleasant manner.
  • Coordinated with pricing agents concerning price adjustments and pricing displays.
  • Rotated produce on regular basis to mitigate waste and losses on products.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Bent, lifted, opened, and moved produce products weighing up to 70 pounds.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assessed floor displays to determine which merchandise required restocking.
Customer Service Professional, Company Name, November 1994-January 2008City, State
  • Answered multi-line phone and directed all calls to designated individuals or departments.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer needs and upsold products and services to maximize company sales.
  • Worked with management to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld privacy and security requirements established by all regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Breakfast Manager, Company Name, May 1996-April 1998City, State
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Education and Training
High School DiplomaEl Dorado High School, , CityStateMay 1994
Certifications
  • First Aid/CPR
  • Basic Security Officer
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Resume Overview

School Attended

  • El Dorado High School

Job Titles Held:

  • Security Supervisor
  • Produce Sales Floor Associate
  • Customer Service Professional
  • Breakfast Manager

Degrees

  • High School Diploma

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