LiveCareer-Resume

security screener resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

To obtain a position as a Ground Operations Agent. My goal is to gain further work experience and knowledge. I believe I can achieve that with my background as a customer service Dispatcher. Leading a team to effectively finish a flight in a timely manner base on LAWA guidelines and company standards. I am familiar with all the responsibilities that a ground operation agent has to accomplish while being under pressure. Delegating job duties to multiple co-partner contracts by communicating effectively with any flight updates. A key factor is being aware of the irregularity that flights have which is essential in this job industry. Maintaining a calm demeanor as you execute all the multiply desk that may arise and having the ability to easily adapt to sporadic events. I am ecstatic to experience a new working environment and the desire to learn a new work field.

Skills
  • Customer Service
  • Supervision & Leadership
  • Reliable and Assertive
  • Detailed Orientated
  • Self Motivated
  • Quick Learner and Adaptable
  • Can work Under pressure
  • Great at taking directions
  • Active Listening
  • Team Building
  • Continuously Improving
  • Communicate well
  • Problem Resolution
Education
High School Diploma: , Expected in 06/2008
-
Leuzinger High School - Lawndale, CA
GPA:
Status -
: General Studies, Expected in
-
El Camino College - Torrance, CA
GPA:
Status -
Languages
English :
Professional:
Negotiated :
:
Spanish :
Professional:
Negotiated :
:
Experience
Security Screener, 02/2012 - Current
Grand View Hospital Kulpsville, PA,
  • Conducted cargo screening to verify compliance with governmental regulations using x-ray machines, ETD, Physical inspection and working with K9 handlers
  • Meeting deadlines for screening cargo based on scheduled flights
  • Prioritizing to screen the cargo based on which flight lands first, whether that is sticking to the booking for the day or adjusting
  • Worked closely with warehouse and office agents to deliver solutions of cargo companies that require special deadlines
  • Focusing on recognizing labels of specific cargo companies that have high value items
  • Recording High volume cargo and following sequence of palletizing cargo to send data information to Mexico
  • Communicating with CCTV to monitor the high value cargo and escorting it to the dolleys, until it gets inside the flight
  • Breaking seals as the cargo arrives, verifying the master aero bills documentation, is it 100% screen, getting rescreen or needs to be screen
  • AWB commodities of the cargo for screening purposes
  • Obtain proper certified license stickers and stamp for documents to oblige to TSA guidelines
  • Recording and guarding the quality of cargo arrival, departure and any damages
  • Reporting with CCTV of any major issues dealing with cargo
  • Log in personnel dropping off, picking up or transferring cargo
  • Utilized wands to perform thorough check of individuals that go inside the plane and to the top deck
  • Coordinate with the office and warehouse agents of the cargo that departs and stands by to report CCTV
  • Checking off the manifest of the cargo that departed
  • Enhanced air traveler security and protection courteously and professionally to prevent any dangerous object to transport onto aircraft
Dispatch Agent/ Special Service Agent, , 03/2016 - 02/2022
Prosegur Security Lax City, STATE,
  • Securing international flights by holding CBP outlines and regulations of protocols with international flights involving passengers, flight crew, cleaners and catering
  • Assigned wheelchair agents to inbound and outbound flights based on the manifest outline
  • Strategizing what to prioritize in a fast-paced environment to execute the task in a timely manner with proficiency and efficiency
  • Tactically moving agents around to cover post and positions when a number of call outs occurred while being under staffed
  • Answering phone calls while checking in passengers and assigning agents to their flight
  • Scheduling the ADA bus for passengers that require a transfer to other terminals for their connecting flights
  • Trained employees on additional job positions to maintain coverage of roles
  • Assigned tasks to associates to fit skill levels and maximize team performance
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Assiting and Communicating with Alaska airlines on any special requests
  • ACAMS access to assist LAWA in resetting alarms of the terminal for security purposes regarding the safety of everyone
  • Controlling and directing the number of passengers traveling and verifying boarding passes
  • Escorting people with disabilities to inbound and outbound flights.
  • Accompanying minors to their flights with proper documentations for the agents and parents.
  • Guarding certain locations from personnel acess only
  • Challenging authorized personnel with certain seal access to that area only or checking for expired badges
  • Staying alert in critical areas for terminal safety
Receptionist/ Collections Specialist, 01/2015 - 04/2017
LA Fitness City, STATE,
  • Greeting and Providing a positive atmosphere for the members
  • Notified members of delinquent accounts with attempt to collect outstanding amounts
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Processed payments over the phone and set up recurring payments
  • Received payment and posted to appropriate member accounts
  • Arranged for debt repayment and established repayment schedule based on member finances
  • Recorded and updated member personal accounts with accurate contact information
  • Met demands of busy collections group by performing high volume of daily calls
  • Reviewed accounts to determine payment plan compliance
  • Located and monitored overdue accounts using billing system to begin collections process
Certifications
  • Registered Guard Card
  • Honor Roll Student
  • American Heart Association First Aid
  • CPR, AED, and Trustline Registry Approval
  • Certificate of excellence in Biology
  • Certificate in YlFA (Youth leadership in action)
  • An award in having the determination towards a positive end

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Resume Overview

School Attended

  • Leuzinger High School
  • El Camino College

Job Titles Held:

  • Security Screener
  • Dispatch Agent/ Special Service Agent,
  • Receptionist/ Collections Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

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