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security officer former patrol supervisor sargent resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Obtain a position in a Company I can feel proud to work for and have a chance for growth in. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Customer Service, Management, Data Entry, Word, Excel, Retail Sales, Security, Windows Computer Systems
  • Interior and Exterior Patrol
  • Investigative Skills
  • Crime Prevention Methods
  • CCTV Surveillance
  • De-escalation Techniques
  • Pattern Recognition
  • Detailed Activity Logs
  • Intrusion Detection
  • Incident Reporting
  • Ground Patrol
  • Intruder Removal
  • Employee and Visitor Screening
  • Verbal and Written Communication
  • Team Player
  • Attentive and Observant
  • Customer Service
  • Theft Prevention
  • Professional Demeanor
  • Detail-Oriented
  • Traffic Regulation Capability
  • Report Writing
  • Shift Work Experience
  • Leadership Skills
  • Windows XP/Vista
  • Call Center Operations
  • Problem-Solving
  • User Support
  • Document Management
  • Documentation and Recordkeeping
Experience
Security Officer, Former Patrol Supervisor & Sargent, 05/2015 - Current
 Petco – Farmington, MO,
  • Protect and maintain client’s safety and property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
Sales Manager and Production Assistant, 10/2018 - 12/2019
 Petco – Fayetteville, AR,
  • Sales and production of Leather Goods at the Texas Renaissance Festival
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Taught new associates sales tactics and performance improvement techniques.
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Developed and encouraged sales and promotional team members.
Sales Associate (Seasonal), 10/2015 - 12/2019
 Asure Software – Seattle, WA,
  • Sales and production of Leather Goods at the Texas Renaissance Festival
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
Sales Associate (Seasonal), 09/2018 - 11/2019
 Mcdonald's – San Antonio, TX,
  • Sales of Pagan/Occult Goods at the Texas Renaissance Festival
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
Tax Specialist III, 12/2014 - 07/2015
 Bba Aviation – Saint Paul, MN,
  • 3
  • Handle and prepare Client’s Tax Documents.
  • Processed forms and payments for customers.
  • Stayed up to date on regulatory requirements from IRS, state authorities and international tax collection agencies.
  • Helped individual clients, trusts, partnerships and corporations maintain compliance with tax and reporting laws.
  • Audited and prepared all federal and state tax forms for corporate, small business and individual clients.
  • Performed detailed reviews of financial statements.
  • Gathered and paired customer deduction documents with payments to provide backup documentation on deductions.
  • Evaluated clients, matching them with best-suited tax professional for individual needs.
  • Referred tax professionals according to client needs.
  • Compiled and affixed customer deduction documents with payments.
  • Stored copies of completed returns and related documents according to company procedures and business regulations.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
Crew Trainer, 07/2013 - 11/2014
 Department Of Health And Human Services – Perry Point, MD,
  • Instructed new team members on correct procedures for operations.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Planned and delegated group and individual work assignments to trainees.
  • Documented performance, safety and customer service needs to improve operations.
Unemployed, 12/2012 - 07/2013
 Whitestone Reit – Austin, TX,
  • Took time off to help Sick Family
Customer Service Representative, 06/2011 - 12/2012
 Bba Aviation – Savannah, GA,
  • Provide assistance with membership and online orders for Sam’s Club as well as data entry.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
Information Technology Specialist, 12/2010 - 06/2011
 Cvph Medical Center – Plattsburgh, NY,
  • Provide assistance with billing and minor technical issues with web hosting service, data entry, over the phone and in chats.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Unemployed, 05/2009 - 12/2010
 None – City, STATE,
  • Took Time off to help sick family member
Assistant Property Manager, 05/2008 - 04/2009
 U-haul Storage – City, STATE,
  • Renting Storage to new customer, collecting rent from current tenants
  • Storage facilities management, Retail sales, Customer service, Retail open and close operation, Computers (basic general knowledge), Budgeting, Management, Marketing, Reservations, Credit & Collection, Telemarketing, Typing, Data Entry, Custodial
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Checked common areas regularly to keep neat, clean and free of debris.
Customer Service Representative, 01/2008 - 05/2008
 Affiliated Computer Services, ACS – City, STATE,
  • Provide assistance with billing and minor technical issues with wireless service, data entry.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Unemployed, 12/2007 - 01/2008
 None – City, STATE,
  • Took Time to help sick family mamber
Security Officer, 01/2006 - 12/2007
 Securitas Security Services USA, Inc – City, STATE,
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Monitored premises and recorded activity in daily officer reports.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Verified photo IDs and tickets to allow guests passage.
  • Assessed fire detectors and alarm systems to prevent and address issues.
Education and Training
Certifications : Information Technology, Expected in 02/2023
-
My Computer Career - Houston, TX,
GPA:
Status -
High School Diploma: , Expected in 04/2010
-
American School of Correspondence - Lansing, IL,
GPA:
Status -

Choir (3 years), Drama (3 years), worked in the Library, Accounting and Office Procedures

  • Completed coursework in Psychology and Accounting

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Resume Overview

School Attended

  • My Computer Career
  • American School of Correspondence

Job Titles Held:

  • Security Officer, Former Patrol Supervisor & Sargent
  • Sales Manager and Production Assistant
  • Sales Associate (Seasonal)
  • Sales Associate (Seasonal)
  • Tax Specialist III
  • Crew Trainer
  • Unemployed
  • Customer Service Representative
  • Information Technology Specialist
  • Unemployed
  • Assistant Property Manager
  • Customer Service Representative
  • Unemployed
  • Security Officer

Degrees

  • Certifications
  • High School Diploma

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