security monitor resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Reliability
  • Microsoft Office
  • Multitasking
  • Basic math
  • Friendly, positive attitude
  • Computer skills
  • Customer service
  • Team building
  • People skills
Security Monitor, 10/2019 to Current
Salvation Army UsaTraverse City, MI,
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Monitored access control systems, including CCTV systems
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored and authorized entrance and departure of employees, visitors and other persons.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Managed high-volume of inbound and outbound customer calls.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Manager, 06/2016 to 12/2019
Vitas HealthcareMaryland Heights, MO,
  • Coordinated and encouraged professional development among direct reports.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Initiated training sessions and coached employees to develop effective staff.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Solved problems, handled escalated issues and mitigated risks.
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Produced reports outlining information such as call duration and customer satisfaction levels.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
Caregiver, 01/2013 to 01/2015
Rosewood Retirement CommunityFort Oglethorpe, GA,
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Worked with supervisory medical staff to review cases and improve care.
  • Laundered clothing and bedding and changed linens to prevent spread of infection.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Administered medications following care plan and directions.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Reported concerns to supervisor to maintain optimal care for all client needs.
  • Engaged client in physical and mental activities to sustain quality of life.
Education and Training
: Psychology, Expected in to Central Oregon Community College - Bend, OR
: Nail Technician, Expected in to Phagans' Central Oregon Beauty College - Bend, OR
High School Diploma: , Expected in 04/2005 to Marshal High School - Bend, OR,
Additional Information

Professional References

1. Dakota Just - XXX-640-2522

2. Jamie Sullivan - XXX-699-7053

3. Danielle Barr-Stubbs - XXX-280-6472

Natasha Urbina - XXX-633-9281

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Resume Overview

School Attended

  • Central Oregon Community College
  • Phagans' Central Oregon Beauty College
  • Marshal High School

Job Titles Held:

  • Security Monitor
  • Team Manager
  • Caregiver


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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