Focused Security Officer bringing 4 years of experience supporting organizational efforts in uniquely challenging locations. Dedicated to strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at facilitating attainment of complex goals. Highly skilled in utilizing advanced technical, business and logistics prowess to streamline processes. Great leader and valuable addition to any team that is to have me. Teamwork is very important and I strive to always uphold communication and improve camaraderie amongst the team and ensure that deadlines are met with the upmost quality.
Skills
Staff assessments
CCTV experience
Daily status reports
Loss prevention expertise
Security screening
Security team leadership
Safety and security procedures
Uniform evaluations
Emergency Response
Training management
Schedule oversight
Security officer training
Report writing
Team management
Customer service
Communication
Training & Development
Data management
Company risk mitigation
Experience
Security Manager, 08/2020 - Current 1-800-Flowers.Com, Inc. – IL, State,
Monitored and authorized employee and guest access to guard against theft.
Supervised and mentored staff members in conscious effort to deliver top-quality security services.
Worked closely with IT department to ensure all information on computers and networks was completely secure.
Controlled all physical and security technology programs, including CCTV, access control, security lighting, gate systems and incident management systems
Supervised property entrances and exits and monitored employee safety.
Assessed company security risks and developed actionable solutions to be presented to management.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons.
Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
Trained new security officers on safety protocols and company standards.
Maintained team compliance with professionalism guidelines and security team standards.
Manager, 05/2020 - Current Rwj Barnabas – Westfield, NJ,
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Upheld internal standards and productivity goals to meet short term and long term targets.
Handled over $4000 in funds each day in fast-paced environment.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Oversaw team development according to industry service standards to further customer loyalty.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Organized schedules, workflows and shift coverage to meet expected business demands.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Supported sales management initiatives to optimize business development.
Completed inventory audits to identify losses and project demand.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Sub-Contractor, 02/2018 - 03/2019 Beeline Acoustics – City, STATE,
Saved money by minimizing waste and overseeing cost-effective supplier purchases.
Eliminated project lags by organizing works-in-progress and delegating tasks.
Visited job sites and reviewed renovation plans to ascertain aspects of projects.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Compiled current business intelligence data into reports and presentations.
Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
Kept client satisfaction high by consulting closely at all stages and incorporating important feedback.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Education and Training
GED: , Expected in 08/2018 - Home School - Aurora, CO GPA:
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