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security manager resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated leader with expert knowledge of security procedures, protocols, strategic operations planning, and evidence-gathering procedures. Provide individualized training, coaching, evaluation, and mentorship to security personnel resulting in risk reduction, loss prevention, and customer protection. Ensure seamless and efficient operations of facilities. Noted leadership skill set from being a U.S. Air Force veteran and Lean Six Sigma Black Belt certification holder with proven success in building, developing, and managing top-performing workforces across multi-site operations. Self-starter who takes initiative; displays assertive leadership, and has a strong transferable skill set for corporate management across multiple industries such as operations, banking/financing, healthcare, travel, and tourism as well as hospitality.

Skills
  • Conflict Resolution
  • Risk Management
  • CCTV Systems
  • Training & Development
  • Investigation and Interrogation
  • Supervision & Leadership
  • Customer Service
Experience
01/2021 to Current Security Manager Bae Systems | Hudson, NH,
  • Coached, managed, and mentored a team of 50-300 members
  • Partnered with management teams to maintain and develop performance goals to achieve goals related to customer service employees
  • Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
  • Experience monitoring alarms in an emergency operation center environment
  • Provided threat and damage assessment for security threats that may have an impact on customer infrastructure
  • Demonstrated interpersonal skills as well as written and verbal communication ability to interface well with technical, operations, and organizational partners at all levels
  • Managed situations with a calm, analytical approach focused on successfully prioritizing needs, reclaiming order, and minimizing further damage or harm
  • Implemented new guidelines for the facility’s operations training procedure, leading to a streamlined method of post-training follow-up.
  • Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
12/2019 to 01/2021 Security Dispatcher Chumash Casino | Santa Ynez, CA,
  • Controlled and monitored all security/law enforcement radio transmissions
  • Briefed and dispatched law enforcement patrols to all incidents, alarms, and emergency situations
  • Managed security risk monitoring, reporting, and phone and email communications
  • Operated communications equipment, intrusion detection equipment, and special-purpose equipment
  • Developed plans, policies, procedures, and detailed instructions to implement major programs
  • Managed all safety support programs to ensure a safe work environment for all members
  • Utilized Air Force Justice Information System to write reports on property damage, theft, presence of unauthorized persons, and unusual occurrences.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire, and EMS while tracking data in real time.
05/2017 to 11/2019 Incident Response Leader U.S. Air Force Active Duty | City, STATE,
  • Responded to major incidents with a calm approach focused on reclaiming order and minimizing further damage or harm
  • Evaluated threats to include assessing risk and developed risk management strategies
  • Responded to security incidents and alarms; protected 152 power projection assets valued at $2.9 billion
  • Resolved wide-ranging, highly stressful situations effectively by maintaining current training in conflict management strategies
  • 5+ years of experience interviewing parties to an incident either in person or over the phone
  • Enhanced emergency preparedness, commanding oversight and maintenance of over $1 million in inventory and equipment.
  • Employed critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive cases and high safety concerns
  • Applied self-aid buddy care, and life-saving procedures, including cardiopulmonary resuscitation, as a first responder to accident and disaster scenes.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Education and Training
Expected in 04/2023 Master of Business Administration | Grand Canyon University, Phoenix, AZ GPA:

GPA: 3.78

  • [Fall, 2022] - Dean's List
Expected in 12/2021 Bachelor of Science | Psychology Arizona State University, Tempe, AZ GPA:

GPA: 3.28

  • [Fall, 2021] - Dean's List
Expected in 02/2020 Associates | Criminal Justice Community College of the Air Force, , GPA:
Training
  • Security management
  • Loss Prevention
  • Complex Investigations
  • Conflict Resolution
  • Risk Mitigation
  • Staff Training & Development
  • De-escalation techniques
  • Risk Analysis
  • Customer service and Policy
  • Safety support programs
Certifications
  • [Lean Six Sigma Black Belt] Training - 2022
  • [Project Management] Training -2023
  • [Adult and Pediatric CPR/AED] Training - 2022

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Resume Overview

School Attended

  • Grand Canyon University
  • Arizona State University
  • Community College of the Air Force

Job Titles Held:

  • Security Manager
  • Security Dispatcher
  • Incident Response Leader

Degrees

  • Master of Business Administration
  • Bachelor of Science
  • Associates

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