Security Manager Resume Example Hudson Hotel

SECURITY MANAGER

Professional Summary

Dedicated Front Office / Assistant Front Office Manager offering more than 8years in the hospitality industry, as well as in-depth knowledge of Front Office operations.

Skills

Exceptional interpersonal communication
Effective leader
Staff training/development
Employee scheduling
Deadline-oriented

Consistently meet goals
Efficient multi-tasker
Project management
Conflict resolution
Customer service-oriented
Organized

Work History

Security Manager02/2007 to 04/2009
Hudson Hotel – 356 West 58th Street New York, New York 10019

Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Monitored and reported suspicious activities to local authorities.
Drafted security operating procedures and training materials for the human resources department.
Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
Monitored the department\'s contribution to total store shortage reduction and prevention programs.
Payroll - ADP

Assistant Front Office Manager04/2009 to 03/2015
Ace Hotel – 20 West 29th Street New York, New York 10001

Improved customer service ratings through responding to positive and negative responses on Trip Advisor, Booking.com and Expedia
Reviewed account information and charges with guests during check-out.
Collaborated with maintenance and housekeeping to make sure both internal and external guest are happy with accommodations as well make sure we keep vigilant on making sure the property is running up to par
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Developed departmental objectives, work schedules, budgets and policies.
Updated team members about changes in hotel products, services, pricing and policies.
Made and confirmed reservations.
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 3rings, using correct salutations and telephone etiquette.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Verified customers\' credit and established how the customer would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Recommended top dining and entertainment options for guests in the New Yorkarea.
Greeted and registered guests and issued keys.
Night Auditor
Trained, coached and mentored staff to ensure smooth adoption of new program.
Developed and rolled out new policies.
Managed payroll for an organization of 24personnel.
Worked with human resources to develop a streamlined way to track paid time off.
Monitored integrity of input into ADP.
Maintained daily bookkeeping report.

Front Office Manager 08/2015 to Current
Bushkill Inn and Conference Center – 159 Pocmont Loop Bushkill, PA 18324

Strengthened company's business by leading implementation of new innovative PMS system to maximize profits.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Created new revenue streams through 3rd party partners
Developed and rolled out new policies.
Reviewed customer feedback.
Submitted strategic plans for program improvements.
Sourced qualified vendors and negotiated contracts.
Created standard operating procedures.
Executed contracts in timely and accurate manner.
Monitored employee work and developed improvement plans.
Determined customer needs and developed program initiatives according to preferences.
Oversaw daily office operations for staff of 12 employees.
Prepared and distributed payroll for staff of 12 direct reports.
Oversaw inventory and office supply purchases.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Greeted, registered and assigned rooms to guests of hotels or motels.
Made and confirmed reservations.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Computed bills, collected payments and made change for guests.
Improved customer service ratings through responding to reviews and email personally.
Greeted and welcomed all hotel guests with a smile.
Reviewed account information and charges with guests during check-out.
Collaborated with maintenance and housekeeping to provide the best guest experience.
Resolved service-related problems in a timely manner.
Verified that personal and payment information on guest accounts was accurate and complete.
Developed departmental objectives, work schedules, budgets and policies.
Updated team members about changes in hotel products, services, pricing and policies.

Education

High School Diploma: 1997Alonzo A. Crim High School - Atlanta, Georgia

Certifications

Fire Safety Directors License

Security Guard License

Resume Overview

Companies Worked For:

Hudson Hotel
Ace Hotel
Bushkill Inn and Conference Center

School Attended

Alonzo A. Crim High School

Job Titles Held:

Security Manager
Assistant Front Office Manager
Front Office Manager

Degrees

High School Diploma : 1997

Security Manager Resume Example

Resume Score: 65%

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