Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 30-year career in the United States Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results. Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Currently working towards B.S. in Human Services within the Drug and Alcohol Abuse Certificate Program; CASAC.
Accounting systems assessment
Fiscal budgeting knowledge
Strong communication skills
General ledger accounting aptitude
Expert in customer relations
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Customer service expert
Staff leadership and development
Effective team leader
Confidential Security Clearance
Small arms weapons specialist
Strong verbal communication
Strong attention to detail
Reconciliation budget management
Effective time manager
Wrote and edited documents to keep staff informed on policies and procedures.
Created new departmental procedures manual.
Assessed organizational training needs.
Applied safety procedures and policies as outlined in Department Safety Manual.
Operated computers programmed with accounting software to record, store, and analyze information.
Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations (A-133).
Researched and resolved billing problems that had been previously missed. Scheduling
Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Awarded the Air Force Achievement Medal in 1996, 2001, 2012. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Combat Vet with time served in Operations Desert Storm, Operation Iraq Freedom, Operation Enduring Freedom.
Awarded Coast Guard Accommodation Medal for Hurricane Katrina, and for The Perfect Storm.
Retired with Honors after 30 years Service.
Security ManagerDec 1991 to Jun 2006
Create or implement security standards, policies, and procedures.
Plan, direct, or coordinate security activities to safeguard company assets, employees, guests, or others on company property.
Communicate security status, updates, and actual or potential problems, using established protocols.
Conduct, support, or assist in governmental reviews, internal corporate evaluations, or assessments of the overall effectiveness of the facilities security processes.
Monitor security policies, programs or procedures to ensure compliance with internal security policies, licensing requirements, or applicable government security requirements, policies, and directives.
Unit Safety ManagerJun 1990 to Aug 2012
Supply, operate, or maintain personal protective equipment.
Evaluate situations where a worker has refused to work on the grounds that danger or potential harm exists, and determine how such situations should be handled.
Educate the public about health issues or enforce health legislation to prevent disease, to promote health, or to help people understand health protection procedures and regulations.
Financial Management SuperintendentNov 1984 to Aug 2012 United States Air Force － Westhampton Beach, United States, New York
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Recruit, interview, and select employees.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel or with other work units or departments.
Develop or update procedures, policies, or standards.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Discuss work problems or grievances with union representatives.
Education and Training
ST JOSEPH'S COLLEGE － PATCHOGUE YORK, NEW, UNITED STATES
Continuing education in Substance Abuse Therapy, Human Services.