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Security Lost & Found Clerk Resume Example

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SECURITY LOST & FOUND CLERK
Summary

Hardworking and reliable Employees with strong ability in multi-tasking. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Security standards
  • Security awareness
  • Lost and found processes
  • Lost item reporting
  • Lost shipment tracing
  • Safety and security procedures
  • Time Management
  • Inventory Control
  • Strong Customer Service Skills
  • Extremely Organized
  • Great at Multitasking
Education and Training
Master of ArtsSouthern Nevada University of CosmetologyLas Vegas,NV,Manicure & Pedicure, 10/2005
High School DiplomaEdward W Clark High School Las Vegas ,NV,05/2003
Experience
Planet Hollywood ResortSecurity Lost & Found Clerk | Las Vegas, NV12/2018 to 03/2020
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered personal items back to customer locations.
  • Utilized Chargerback to compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered 20-40 calls per 8 hr shift to answer customer questions.
Self EmployedNail Technician | Las Vegas, NV03/2006 to 12/2018
  • Made over 6 daily customer appointments and updated master schedule using appointment book.
  • Gave over 6 daily customers gel, acrylic and natural manicures.
  • Trained and mentored junior employees on safety, performance strategies and customer service techniques.
  • Met with clients to discuss needs, service preferences and special requests.
  • Introduced signature services, including acrylics and gel tips, to increase overall sales by 20%.
  • Kept my work areas clean and neat, sanitized surfaces and equipment and swept up debris.
  • Built repeat client over 12 yrs.
  • Treated over 15 clients weekly with one-on-one customized plans for nail and cuticle care.
  • Answered 6-10 calls per day to answer customer questions.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated sanitation knowledge through State Board for Cosmetology by passing every 2 years.
  • Earned reputation for good attendance and hard work.
Bally's CasinoPit Clerk | Las Vegas, NV12/2003 to 05/2004
  • Described and explained games available to potential customers to attract new players.
  • Delivered financial information to floor supervisor for customer play at locations & table fills..
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
B & B BaggageSales Associate/Retail Store Manager | Las Vegas, NV01/1997 to 03/2003
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Helped average of 20-30 customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Negotiated and closed deals with minimal oversight.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used computer register system to ring up customer purchases, process payments and issue receipts.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
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Resume Overview

Companies Worked For:

  • Planet Hollywood Resort
  • Self Employed
  • Bally's Casino
  • B & B Baggage

School Attended

  • Southern Nevada University of Cosmetology
  • Edward W Clark High School

Job Titles Held:

  • Security Lost & Found Clerk
  • Nail Technician
  • Pit Clerk
  • Sales Associate/Retail Store Manager

Degrees

  • Master of Arts
    High School Diploma

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