Security Lost & Found Clerk Resume Example
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SECURITY LOST & FOUND CLERK
Summary
Hardworking and reliable Employees with strong ability in multi-tasking. Highly organized, proactive and punctual with team-oriented mentality.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
- Security standards
- Security awareness
- Lost and found processes
- Lost item reporting
- Lost shipment tracing
- Safety and security procedures
- Time Management
- Inventory Control
- Strong Customer Service Skills
- Extremely Organized
- Great at Multitasking
Education and Training
Master of ArtsSouthern Nevada University of CosmetologyCity,State,Manicure & Pedicure, 10/2005
High School DiplomaEdward W Clark High School City,State,05/2003
Experience
Company NameSecurity Lost & Found Clerk | City, State12/2018 to 03/2020
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Delivered personal items back to customer locations.
- Utilized Chargerback to compile data gathered from various sources.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered 20-40 calls per 8 hr shift to answer customer questions.
Company NameNail Technician | City, State03/2006 to 12/2018
- Made over 6 daily customer appointments and updated master schedule using appointment book.
- Gave over 6 daily customers gel, acrylic and natural manicures.
- Trained and mentored junior employees on safety, performance strategies and customer service techniques.
- Met with clients to discuss needs, service preferences and special requests.
- Introduced signature services, including acrylics and gel tips, to increase overall sales by 20%.
- Kept my work areas clean and neat, sanitized surfaces and equipment and swept up debris.
- Built repeat client over 12 yrs.
- Treated over 15 clients weekly with one-on-one customized plans for nail and cuticle care.
- Answered 6-10 calls per day to answer customer questions.
- Recognized by management for providing exceptional customer service.
- Maintained updated sanitation knowledge through State Board for Cosmetology by passing every 2 years.
- Earned reputation for good attendance and hard work.
Company NamePit Clerk | City, State12/2003 to 05/2004
- Described and explained games available to potential customers to attract new players.
- Delivered financial information to floor supervisor for customer play at locations & table fills..
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
Company NameSales Associate/Retail Store Manager | City, State01/1997 to 03/2003
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Helped average of 20-30 customers per day by responding to inquiries and locating products.
- Sold various products by explaining unique features and educating customers on proper application.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers by finding needed clothing items and checking inventory for items at other locations.
- Negotiated and closed deals with minimal oversight.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used computer register system to ring up customer purchases, process payments and issue receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Communicated with customers about offerings, including policies, restrictions and refund policies.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended optimal merchandise based on customer needs and desires.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Educated customers on product and service offerings.
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Resume Overview
School Attended
- Southern Nevada University of Cosmetology
- Edward W Clark High School
Job Titles Held:
- Security Lost & Found Clerk
- Nail Technician
- Pit Clerk
- Sales Associate/Retail Store Manager
Degrees
- Master of Arts
High School Diploma
