Microsoft Office, PC Troubleshooting, Network, Hardware & Software installation/ repair, cable splicing, telecommunications, Voice over Internet Protocol (VoIP, Voice over IP).
Experience
Security Guard09/2015 to 10/2016Allied Universal SecurityFort Washington, MD
Anthony Reed (Direct Supervisor) - (202) 907-3785 Ensure the facility is provided with high quality security services to protect people and property.
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Build, improve and maintain effective relationships with both client employees and guests.
Answer questions and assist guests and employees.
Remain flexible to ever changing environments; adapt well to different situations.
Patrol the facility on foot or vehicle.
Answer phones or greet guests / employees in a professional, welcoming manner.
Monitor closed circuit television systems and alarms.
Service Specialist02/2010 to CurrentEcoLabFrederick, MD
Mark White (District Manager) - (443) 867-6617 Inspect properties to ensure a pest free environment.
Work with customers to create an cost effective and efficient pest removal plan to meet customer needs.
Service Technician01/2008 to 07/2009Sears Roebuck & CoGlen Burnie, MD
Dave Drennan (Direct Supervisor) - (410) 590-2400 Serviced and repaired washing machines and dryers.
Increased customer satisfaction/sales of products & services.
Assisted customers with, comprehensive knowledge of products.
Diagnosed and repaired computer motherboards of various machines.
Service Technician10/2004 to 11/2007Comcast CorpRockville, MD
Carmine Ray (Direct Supervisor) - (301) 909-5418 Managed troubleshooting requests and performed routine maintenance of digital and analog circuitry.
Processed installation/ disconnection of cable services in homes and offices.
Designed networking for telephone/internet communication.
Education
Associate of Applied Science: Electrical
CompletedJuly 2004TESST College of TechnologyBeltsville, MDElectrical
Completed
Skills
cable, Hardware, client, customer satisfaction, Inspect, Mark, Microsoft Office, motherboards, Network, networking, PC Troubleshooting, on foot, quality, safety, sales, Software installation, Supervisor, telecommunications, telephone, Answer phones, television, troubleshooting, Voice over IP, VoIP
