Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Recruiting and interviewing
  • Staff Supervision
  • Issue resolution
  • Team Management
  • Organization
  • Inventory Management
  • Regulatory Compliance
  • Scheduling
  • Customer Service
  • Business Operations
  • MS Office
Work History
02/2021 to Current Security Assistant Veterans Health Administration | Maplewood, MN,
  • Gathered and organized materials to support operations.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Determined suitability of clearance levels based on results of background checks.
  • Maintained confidentiality of classified and sensitive materials.
  • Assembled and maintained applicant files.
  • Collaborated with team members and management to meet goals.
  • Uploaded all evidence into case management system each day.
  • Conducted research, gathered information from multiple sources and presented results.
  • Reviewed and analyzed detailed records.
  • Conducted background investigations and security checks for employees and contractors
06/2012 to 02/2021 Restaurant Manager Muckleshoot Casino | Auburn, WA,
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Planned and implemented fundraising events.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Provided current employees options for additional training opportunities.
  • Communicated with managers of other departments to maintain transparency.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Managed multiple positions successfully in fast-paced environment through proactive communication and positive feedback.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Uses Microsoft Word, Excel, and Outlook for day to day management operations.
06/2014 to 11/2015 Waitress Hilton Worldwide | Clearwater, FL,
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Served needs of more than 20 customers in busy sports bar environment.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Coordinated and served numerous events, including birthday celebrations, christmas parties, reunions, corporate meetings, etc.
06/2011 to 08/2011 Receptionist Gilbert Residence | Ypsilanti, MI,
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Collected, sorted, distributed and sent mail and packages.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Greeted arriving members professionally by first name.
  • Greeted customers and visitors in-person and via telephone calls.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided clerical support to all company employees by copying, faxing and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Revised Architectural Specifications using Microsoft Word
Expected in 06/2011 High School Diploma | Henry E. Lackey High School, Indian Head, MD GPA:
Expected in | Music Performance Southeastern University, Lakeland, FL GPA:
Expected in | Nursing College of Southern Maryland, La Plata, MD GPA:

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Resume Overview

School Attended

  • Henry E. Lackey High School
  • Southeastern University
  • College of Southern Maryland

Job Titles Held:

  • Security Assistant
  • Restaurant Manager
  • Waitress
  • Receptionist


  • High School Diploma

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