Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Recruiting and interviewing
Staff Supervision
Issue resolution
Team Management
Organization
Inventory Management
Regulatory Compliance
Scheduling
Customer Service
Business Operations
MS Office
Work History
02/2021 to CurrentSecurity Assistant Veterans Health Administration | Maplewood, MN,
Gathered and organized materials to support operations.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Determined suitability of clearance levels based on results of background checks.
Maintained confidentiality of classified and sensitive materials.
Assembled and maintained applicant files.
Collaborated with team members and management to meet goals.
Uploaded all evidence into case management system each day.
Conducted research, gathered information from multiple sources and presented results.
Reviewed and analyzed detailed records.
Conducted background investigations and security checks for employees and contractors
06/2012 to 02/2021Restaurant ManagerMuckleshoot Casino | Auburn, WA,
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Onboarded new employees, including training, mentoring and new hire documentation.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Planned and implemented fundraising events.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Provided current employees options for additional training opportunities.
Communicated with managers of other departments to maintain transparency.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Managed multiple positions successfully in fast-paced environment through proactive communication and positive feedback.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Uses Microsoft Word, Excel, and Outlook for day to day management operations.
06/2014 to 11/2015WaitressHilton Worldwide | Clearwater, FL,
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Served needs of more than 20 customers in busy sports bar environment.
Checked identification to enforce age regulations for alcoholic beverages.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Coordinated and served numerous events, including birthday celebrations, christmas parties, reunions, corporate meetings, etc.
06/2011 to 08/2011ReceptionistGilbert Residence | Ypsilanti, MI,
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Corresponded with clients through email, telephone or postal mail.
Collected, sorted, distributed and sent mail and packages.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Greeted arriving members professionally by first name.
Greeted customers and visitors in-person and via telephone calls.
Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Sorted, received and distributed mail correspondence between departments and personnel.
Provided clerical support to all company employees by copying, faxing and filing documents.
Kept reception area clean and neat to give visitors positive first impression.
Revised Architectural Specifications using Microsoft Word
Education
Expected in 06/2011High School Diploma | Henry E. Lackey High School, Indian Head, MDGPA:
Expected in | Music PerformanceSoutheastern University, Lakeland, FLGPA:
Expected in | NursingCollege of Southern Maryland, La Plata, MDGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
