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Section Lead/Inventory Manager Resume Example

Resume Score: 80%

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SECTION LEAD/INVENTORY MANAGER
Summary

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job-title. Motivated to bring strong leadership to new environments with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Motivational leader and organizational problem-solver with advanced supervisory team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking in generating high-quality work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills
  • Issue and conflict resolution
  • Systems and automation applications
  • Organization
  • Team building
  • Customer service
  • Team management
  • Inventory management
  • Supervision
  • Communications
  • Project organization
  • MS Office
Experience
04/2017 - 08/2020Spectrum Quality StandardsHouston, TX
Section Lead/Inventory Manager
  • Managed inventory to keep adequate supplies on hand for current and anticipated demand.
  • Monitored performance and recommended strategies to increase output and overall quality.
  • Established work priorities and managed smooth transition of work between different teams.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reviewed employee performance every Monthly-Quarter and delivered constructive feedback to improve weaknesses.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Increased overall team efficiency and productivity.
  • Coordinated safety improvement activities and training to promote safety awareness.
  • Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
11/2016 - 03/2017Stadia Bar & GrillKaty, TX
Waitress Supervisor
  • Oversaw hiring, training and development of kitchen employees.
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Designed schedules for [15] front of house employees, adapting schedules based on seasons, days and employee availability.
11/2016 - 03/2017BuyBuyBabyKaty, TX
Customer Service Representative
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding an array of issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in a 22% reduction in complaint calls.
06/2016 - 11/2016Pei Wei Asian KitchenKaty, TX
Server Shift Leader
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phones politely and promptly, accurately recording and confirming any customer requests.
  • Checked menus to verify current selection availability and cleanliness.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Managed 8 servers and staff members to effectively foster a team-oriented environment.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers.
  • Calculated charges, issued table checks and collected payments from customers.
Education and Training
2015Katy, TX
High School DiplomaKaty High School
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Spectrum Quality Standards
  • Stadia Bar & Grill
  • BuyBuyBaby
  • Pei Wei Asian Kitchen

School Attended

  • Katy High School

Job Titles Held:

  • Section Lead/Inventory Manager
  • Waitress Supervisor
  • Customer Service Representative
  • Server Shift Leader

Degrees

  • High School Diploma

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