Section Lead/Inventory Manager Resume Example Spectrum Quality Standards

SECTION LEAD/INVENTORY MANAGER

Summary

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job-title. Motivated to bring strong leadership to new environments with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Motivational leader and organizational problem-solver with advanced supervisory team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking in generating high-quality work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Skills

Issue and conflict resolution
Systems and automation applications
Organization
Team building
Customer service
Team management

Inventory management
Supervision
Communications
Project organization
MS Office

Experience

04/2017 - 08/2020Spectrum Quality StandardsHouston, TX

Section Lead/Inventory Manager

Managed inventory to keep adequate supplies on hand for current and anticipated demand.
Monitored performance and recommended strategies to increase output and overall quality.
Established work priorities and managed smooth transition of work between different teams.
Assessed, optimized and elevated operations to target current and expected demands.
Reviewed employee performance every Monthly-Quarter and delivered constructive feedback to improve weaknesses.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Increased overall team efficiency and productivity.
Coordinated safety improvement activities and training to promote safety awareness.
Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.

11/2016 - 03/2017Stadia Bar & GrillKaty, TX

Waitress Supervisor

Oversaw hiring, training and development of kitchen employees.
Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Oversaw food preparation, production and presentation according to quality standards.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Designed schedules for [15] front of house employees, adapting schedules based on seasons, days and employee availability.

11/2016 - 03/2017BuyBuyBabyKaty, TX

Customer Service Representative

Evaluated customer account information to assess current issues and determine potential solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize sales.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Delivered service and support to each customer, paving way for future business opportunities.
Interviewed customers regarding an array of issues and reported feedback to management team.
Answered customer questions and addressed concerns, resulting in a 22% reduction in complaint calls.

06/2016 - 11/2016Pei Wei Asian KitchenKaty, TX

Server Shift Leader

Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Answered phones politely and promptly, accurately recording and confirming any customer requests.
Checked menus to verify current selection availability and cleanliness.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Managed 8 servers and staff members to effectively foster a team-oriented environment.
Responded quickly to customer concerns and inquiries and provided appropriate answers.
Calculated charges, issued table checks and collected payments from customers.

Education and Training

2015Katy, TX

High School DiplomaKaty High School

Resume Overview

Companies Worked For:

Spectrum Quality Standards
Stadia Bar & Grill
BuyBuyBaby
Pei Wei Asian Kitchen

School Attended

Katy High School

Job Titles Held:

Section Lead/Inventory Manager
Waitress Supervisor
Customer Service Representative
Server Shift Leader

Degrees

High School Diploma

Section Lead/Inventory Manager Resume Example

Resume Score: 80%

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