Section Lead/Inventory Manager Resume Example
Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any job-title. Motivated to bring strong leadership to new environments with room for advancement. Proven skills in building and directing strong teams to achieve challenging objectives. Motivational leader and organizational problem-solver with advanced supervisory team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking in generating high-quality work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.
|
|
- Managed inventory to keep adequate supplies on hand for current and anticipated demand.
- Monitored performance and recommended strategies to increase output and overall quality.
- Established work priorities and managed smooth transition of work between different teams.
- Assessed, optimized and elevated operations to target current and expected demands.
- Reviewed employee performance every Monthly-Quarter and delivered constructive feedback to improve weaknesses.
- Facilitated on-site staff training and developed processes and procedures to increase accuracy.
- Increased overall team efficiency and productivity.
- Coordinated safety improvement activities and training to promote safety awareness.
- Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
- Oversaw hiring, training and development of kitchen employees.
- Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Designed schedules for [15] front of house employees, adapting schedules based on seasons, days and employee availability.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Interviewed customers regarding an array of issues and reported feedback to management team.
- Answered customer questions and addressed concerns, resulting in a 22% reduction in complaint calls.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Answered phones politely and promptly, accurately recording and confirming any customer requests.
- Checked menus to verify current selection availability and cleanliness.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
- Managed 8 servers and staff members to effectively foster a team-oriented environment.
- Responded quickly to customer concerns and inquiries and provided appropriate answers.
- Calculated charges, issued table checks and collected payments from customers.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Word choice
Resume Overview
School Attended
- Katy High School
Job Titles Held:
- Section Lead/Inventory Manager
- Waitress Supervisor
- Customer Service Representative
- Server Shift Leader
Degrees
- High School Diploma
Similar Resumes
