Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Resourceful and driven to exceed customer expectations and maximize satisfaction. Bringing 25 years of experience in dynamic roles, with success in both team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication. Self-motivated Professional bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Thorough and steadfast office worker with top-notch administrative skills and solid background in the Customer Service Industry. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks and problem solving. .
Administered operations to handle needs of more than 300 tenants
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Maintained sufficient number of units market-ready at all times
Coordinated with janitorial and engineering staff on maintenance and upkeep
Handled disciplinary actions, performance appraisals and terminations of company staff
Maximized rental income while minimizing expenses through effective planning and control
Delivered emergency 24-hour on-call service for tenants on building issues
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Oversaw monthly collections of over $50,000 in funds, maintaining high payment rates by building positive relationships with tenants
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
01/2017 to 08/2019Resort ManagerWaterton Residential | Edgewater, NJ,
Oversaw day-to-day operations of Cabins, Restaurant and Motel.
Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Hired and trained new employees, demonstrating best methods for serving clients and guests
Supervised team of 20 employees , helped to resolve issues arising during shifts
Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
Greeted and assisted guests by gathering information pertaining to reservations or requests
Minimized costs and maximized returns
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Investigated and resolved customer complaints to foster satisfaction
Updated quality control standards, methods and procedures to meet compliance requirements
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
03/2014 to 11/2016Property Manager Regency Centers | Daly City, CA,
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
Boosted occupancy 75% to 100% by leveraging market knowledge
Managed operations and leasing of upscale community of nearly 100 apartment homes
Organized and participated in Property meetings on monthly basis to give residents opportunity to ask questions and provide forum for issues to be addressed
Scheduled outside contractors for major maintenance issues
Oversaw monthly collections of over $45,000 funds, maintaining high payment rates by building positive relationships with tenants
Communicated effectively with owners, residents and on-site associates
Audited files and reported any issues requiring follow-up to program manager
Handled disciplinary actions, performance appraisals and terminations of company staff
Followed up on delinquent tenants and coordinated collection procedures
Communicated with landlord regarding building and tenant issues
Created and implemented a budget on a daily basis
01/2007 to 05/2012Senior Leasing AgentOvation Properties | City, STATE,
Verified income, assets and expenses and completed file tracking sheet for each applicant
Evaluated and recommended changes in rental pricing strategies to remain competitive in market
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
Coordinated appointments to show marketed properties
Maintained sufficient number of units market-ready at all times
Maximized rental income while minimizing expenses through effective planning
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
Established strong, professional relationships with Leasing Team and residents by promoting team collaboration and delivering exemplary service
Outreach Marketing Monthly
Education
Expected in High School Diploma | Cedar City High School, Cedar City, UTGPA:
Expected in | Clark County Community College , Henderson, NV, GPA:
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