Second Assistant Manager Resume Example Company Name

KAYLEEFRIEDBERG

Summary

Attentive Assistant Manager with 2 years of experience in Management, and 7.5 years work experience in the industry overall, guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills

Sales and marketing
Product and service knowledge
Training and development
Orientating and training
Retail operations management
Staff development

Customer rapport
Customer relations
Time Management
Merchandising
Project management abilities
Microsoft Office expertise

Experience

Second Assistant Manager|Company Name - City, State|07/2021 - Current

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for up to a 5-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.

Relief Assistant Manager|Company Name - City, State|09/2019 - 07/2021

Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Supported sales management initiatives to optimize business development.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Completed inventory audits to identify losses and project demand.
Delegated daily tasks to team members to optimize group productivity.
Directed and led employees, supervising activities to drive productivity and efficiency.

Clerk Cashier|Company Name - City, State|03/2014 - 06/2019

Processed all sales transactions promptly to prevent long customer wait times.
Placed merchandise in bags or boxes and gave packages to customers.
Noted and passed along customer suggestions or requests to management.
Notified management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Met high productivity standards in processing payments for customers.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Verified customer identification for alcohol or tobacco purchases.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Increased sales by suggesting specific complementary items to customers.
Assisted customers with account updates, new service additions and promotional offers.
Resolved customer complaints and escalated worsening concerns for remediation.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Education and Training

Wichita State University|City|Expected in 05/2022BBA: Business Management

Resume Overview

School Attended

Wichita State University

Job Titles Held:

Second Assistant Manager
Relief Assistant Manager
Clerk Cashier

Degrees

BBA : Business Management

Second Assistant Manager Resume Example

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