To provide customer service as a customer service specialist with my strong interpersonal and management skills, decision making ability and strong team leading capability. To establish firm relationships with customers to assess their needs. Focused Assistant Manager possesses more than eight years of retail management and sales expertise. Skilled at increasing profits through effective sales training. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.
Skills
Experienced in cash handling, loss prevention policies, proficient in Microsoft Word,
15 plus years in customer service.
Product and service knowledge
Customer relations
Customer rapport
Staff training and development
Retail Space Planning
Retail operations management
Staff development
Experience
Second Assistant Manager, 12/2012 to Current Safeway – Sunnyside, WA,
Able to work in a fast paced, detail oriented retail environment assisting customers, solving customer complaints, directing associates in daily duties, maintain cash availability and bank deposits, able to efficiently balance currency, checks and coins in cash drawers at the beginning and end of shifts and close of business, in charge of sorting new merchandise and building displays following corporate guidelines, improvising substitutions on displays when necessary, able to coach fellow associates on current customer service policies and Secret Shop guidelines, in charge of store when store manager is absent.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
News Reporter, 10/2012 to Current Fox Corporation – Houston, TX,
Read trustworthy publications to gather information on current events and breaking news.
Provided prompt reporting by adhering to deadlines with organized research and polished delivery.
Accurately covered Starke County election results for national broadcast.
News Reporter, 12/2005 to 12/2012 Fox Corporation – Philadelphia, PA,
Reporter and photographer.
Proofread and edited work for grammar, style and accuracy.
Built relationships with experts in various fields to create funnel for story leads and information.
Conducted interviews with various individuals to obtain valuable quotes for stories.
Researched various topics to develop insightful and fact-based news stories.
Scheduled and conducted interviews by asking targeted questions to capture quotes.
Authored articles by crafting original writing.
Reviewed feedback from Editor and completed revisions for approval.
Cashier, 12/2001 to 12/2005 Shakey's Pizza – Downey, CA,
Able to work in any department while upholding excellent customer service skills.
Advanced from front end cashier to lawn and garden cashier, layaway associate, and service desk associate with empathy and attention to detail.
Received the company's Four Star Cashier award in 2005 for ability to work well as a team and for speed as a cashier.
Other duties included setting displays and stocking items for sale, assisting in the snack bar when needed, and assisting with answering a multi-line phone system and directing calls to appropriate departments.
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
News reporter, 12/1998 to 12/2001 Fox Corporation – Phoenix, AZ,
Proofreader for the Citizen and
Leader.
Covered breaking stories, feature stories, human interest stories and school
events.
Conducted word on the street interviews during the 9/11 tragedy.
Cashier, Craft Teacher and Floraldesigner, 12/1994 to 12/1997 Service Corporation International – Boulder, CO,
Started as cashier and transferred to floral design.
Able to design floral arrangements for weddings, graduations and any occasion.
Excellent customer service skills and hosted craft classes.
Received an award for excellent customer service skills.
Resolved customer complaints and escalated worsening concerns for remediation.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Disc Jockey, 12/1990 to 12/1992 WEFM 95.9 – City, STATE,
Gold/Oldies.
Morning drive host, Started as evening host and quickly advanced to morning drive while writing news stories, recording commercials, recording station promos, scheduling commercials for on-air play, remote broadcasts, and breaking news stories.
Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song.
Utilized well-developed communication, active listening and engagement skills when interviewing guests, speaking with callers and taking song requests on-air.
Found and researched stories and cutting news to maintain accuracy of station.
Developed storylines for broadcasts to engage listeners and increase audience numbers.
Announced station breaks, commercials and public service information
Floral Designer, 12/1989 to 12/1990 Wesley Berry Flowers – City, STATE,
Received on the job training in floral design.
Able to create floral arrangements for any occasion including funerals and weddings with speed and accuracy.
Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Education and Training
: , Expected in Specs Howard School of Broadcast Arts - Southfield, MI, GPA:
Studied radio and television broadcasting, had on-air experience at school's radio station, recorded commercials for both radio and television, edited commercials for television, experience in production, video tape operating and talent for commercials.
Completed professional development in radio broadcast
High School Diploma: , Expected in 07/1990 Redford High School - Detroit, MI, GPA:
Studied creative writing, drama, English and grammar. Active in Drama Club, Stage Crew (lighting and sound operation) and French Club.
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