Second Assistant Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

  • Product and service knowledge
  • Merchandising
  • Microsoft Office expertise
  • Staff training and development
  • Retail operations management
  • Time Management
  • CRM
  • Marketing tactics
  • Product branding
  • Retail loss prevention
  • Cash handling accuracy
  • Merchandising knowledge
  • Inventory control procedures
  • Verbal/written communication
  • Reliable and punctual
  • Retail merchandising expertise
  • Outgoing personality
  • Team player mentality
  • Product Sales
  • Sales expertise
Second Assistant Manager, 01/2017 to Current
Bartell Drugs Corvallis, OR,
  • Oversaw daily operations, maintenance and administration of various properties.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Restaurant Manager, 08/2015 to 07/2016
Ruth's Chris Steak House, Inc. Cincinnati, OH,
  • Updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
Floor Supervisor, 02/2005 to 05/2015
Western Dental Oceanside, CA,
  • Opened kitchen each shift by preparing ingredients, equipment and workstations to meet day's needs.
  • Sorted food and supply deliveries and correctly stored each item in its proper location.
  • Cleaned utensils, dishes and glasses for customer use.
  • Maintained organized, clean and sanitized work areas to meet company and regulatory requirements.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Proposed updates to work processes and menus to boost productivity and eliminate food waste.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided IT and software trouble-shooting support to rest of the organization.
Shift Lead Manager, 01/2003 to 12/2005
Pitney Bowes Canal Winchester, OH,
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
Education and Training
GED: , Expected in
Brazosport High School - Freeport, TX
Fast Food: , Expected in 01/2004
McDonald’s University - Houston , TX
Women’s speaker against violence

I talk to young girls about abuse and talk about family Violence.Because i have been thru it all and they need to know they are not alone..I give them hope and they are strong..❤

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Resume Overview

School Attended
  • Brazosport High School
  • McDonald’s University
Job Titles Held:
  • Second Assistant Manager
  • Restaurant Manager
  • Floor Supervisor
  • Shift Lead Manager
  • GED
  • Fast Food

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