Hardworking customer service professional accustomed to a fast-paced, high-volume call center environment. Dedicated to providing friendly and efficient customer service when resolving customer concerns and inquiries. Proficient at maintaining detailed records, managing paperwork, and collecting payment information.
Skills
Proficient in MS-Windows
Inbound and outbound call management
Basic clerical knowledge
Proficient in Salesforce
Conflict Resolution
Customer Relations
Call Center Experience
Documentation and Reporting
Follow-up calls
Logging call information
Account Management
Good Multi-tasker
Proficient in MS Office
Excellent Organizational Skills
Verbal and
written communication
Independent Worker
Good Computer Skills
Time Management
Detail-oriented
Product and service knowledge
Sales closing
Customer needs assessment
TWorks Well Under Pressure
Telephone sales
Sales training
Spectrum Choice Steaming Service Sales
Spectrum Bundle Sales
Data Entry
Ability to type 45 WPM
Sales techniques
Education
University of Houston Main CampusHouston, TX, Expected in – –:History - GPA:
Houston Community College SoutheastHouston, TX, Expected in – –:Liberal Arts - GPA:
Made Dean's List
Penn Foster Scranton, PA, Expected in 02/2020 – –:Pharmacy Technician - GPA:
Work Experience
Sears - Sales Representative Cheboygan, MI, 02/2020 - Current
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Provided customers with recommendations to promote brand effectiveness and product benefits.
Built positive and productive customer connections to drive consistent sales.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Collaborated with fellow sales team members to achieve group targets
Processed orders through system and coordinated product deliveries.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Negotiated and closed deals with minimal oversight.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Recommended merchandise to customers based on needs and preferences.
Drove sales of Spectrum products by applying knowledge of customer preferences and active listening skills.
3 Day Blinds - Call Center Specialist Bakersfield, CA, 11/2019 - 01/2020
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Documented conversations with customers to track requests, problems and solutions.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Consulted with customers to determine the ,best methods to resolve service and billing issues.
Responded promptly to customer questions via email, reducing phone inquiries.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Explained key information regarding products and services to customers to encourage informed decision-making.
Corresponded with department team members to build and implement successful solutions to customer problems.
Delivered customer support to 40 callers each day.
Trained new employees on processes to promote efficiency and productivity team-wide.
Accurately documented calls and caller information in Salesforce software and made updates to data as needed.
Avera Health - Daycare Provider Estherville, IA, 12/2017 - 11/2019
Provided exceptional care to groups of up to 3 children between ages 7 and 3
Engaged groups of children in creative, safe and focused setting
Maintained child-friendly environment with engaging activities and access to educational materials and games
Organized and planned activities based on the ages and abilities of the children
Helped children complete homework and special assignments daily to support academic performance
Taught children how to complete basic crafts such as paintings, drawings, and decorations
Balanced schedules to provide optimal rest, play and educational periods
Instruct children in personal hygiene habits, such as hand washing and proper bathroom practices
Enforced rules to teach manners and maintain a safe environment
Calculated amount owed for services and collected payment from parents
Prepared meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions
Perform housekeeping duties, such as laundry, dishwashing, cleaned toys, play equipment, and other surfaces to keep facility sanitary
Communicated with parents or guardians about daily activities, behaviors and upcoming events
On Lok Senior Health Service - Caregiver San Jose, CA, 01/2013 - 08/2017
Worked to improve patient outlook and daily living through compassionate care
Assisted with event planning, including associated travel and logistical arrangements
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
Completed general housekeeping work, including preparing healthy meals and keeping personal areas neat
Assisted in planning for meals and shopping for ingredients to meet nutritional plans
Planned and prepared nutritious meals and snacks to meet dietary requirements
Assisted disabled individuals to foster independence while still closely monitoring safety at all times
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
Provided basic care for an elderly patient, including scheduling appointments and managing finances and legal matters
Cleaned and sanitized rooms and equipment to prevent infection and cross-contamination
Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance
Transported patients to and from medical, dental, personal care appointments and group meetings to maintain social connections and meet medical needs
Assisted patients with daily personal hygiene tasks by providing bathing, dressing, and grooming
Dominque's Hair Care - Receptionist/Janitorial City, STATE, 09/2011 - 11/2013
Cleaned, maintained and sterilized tools
Sold and promoted hair care products and cosmetics
Updated customer information records to track services provided
Escorted guests to and from treatment rooms
Directed guests and routed deliveries and courier services
Answered and managed incoming and outgoing calls while recording accurate messages
Opened and properly distributed incoming mail
Maintained a clean reception area, including lounge and associated areas
Assisted with event planning, including associated travel and logistical arrangements
Obtained signatures for financial documents and internal and external invoices
Volunteer Work
Briarwood Nursing & Rehabilitation
March 2012
Responsibilities: helped organize and plan program for the day’s festivities and participated in activities that provided companionship and positive experiences
St. Joseph Medical Center Houston
December 2011
Responsibilities: assisted with the Christmas program for the patients and staff and helped with decorating the patient's rooms
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