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Seasonal Call Center Specialist Resume Example

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SEASONAL CALL CENTER SPECIALIST
Summary

Hardworking customer service professional accustomed to a fast-paced, high-volume call center environment. Dedicated to providing friendly and efficient customer service when resolving customer concerns and inquiries. Proficient at maintaining detailed records, managing paperwork, and collecting payment information.

Skills
  • Proficient in MS-Windows
  • Inbound and outbound call management
  • Basic clerical knowledge
  • Proficient in Salesforce
  • Conflict Resolution
  • Customer Relations
  • Call Center Experience
  • Documentation and Reporting
  • Follow-up calls
  • Logging call information
  • Account Management
  • Good Multi-tasker
  • Proficient in MS Office
  • Excellent Organizational Skills
  • Verbal and
    written communication
  • Independent Worker
  • Good Computer Skills
  • Time Management
  • Detail-oriented
  • Product and service knowledge
  • Sales closing
  • Customer needs assessment
  • TWorks Well Under Pressure
  • Telephone sales
  • Sales training
  • Spectrum Choice Steaming Service Sales
  • Spectrum Bundle Sales
  • Data Entry
  • Ability to type 45 WPM
  • Sales techniques
Work Experience
Sales Representative
February 2020 to CurrentEmpereon Constar － Alvin, TX
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Built positive and productive customer connections to drive consistent sales.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Collaborated with fellow sales team members to achieve group targets
  • Processed orders through system and coordinated product deliveries.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Drove sales of Spectrum products by applying knowledge of customer preferences and active listening skills.
Call Center Specialist
November 2019 to January 2020Stage Stores － Houston, TX
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine the ,best methods to resolve service and billing issues.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Corresponded with department team members to build and implement successful solutions to customer problems.
  • Delivered customer support to 40 callers each day.
  • Trained new employees on processes to promote efficiency and productivity team-wide.
  • Accurately documented calls and caller information in Salesforce software and made updates to data as needed.
Daycare Provider
December 2017 to November 2019Self-Employed － Houston, Texas
  • Provided exceptional care to groups of up to 3 children between ages 7 and 3
  • Engaged groups of children in creative, safe and focused setting
  • Maintained child-friendly environment with engaging activities and access to educational materials and games
  • Organized and planned activities based on the ages and abilities of the children
  • Helped children complete homework and special assignments daily to support academic performance
  • Taught children how to complete basic crafts such as paintings, drawings, and decorations
  • Balanced schedules to provide optimal rest, play and educational periods
  • Instruct children in personal hygiene habits, such as hand washing and proper bathroom practices
  • Enforced rules to teach manners and maintain a safeenvironment
  • Calculated amount owed for services and collected payment from parents
  • Prepared meals, snacks, and refreshments for children, accounting for individual dietary needs and restrictions
  • Perform housekeeping duties, such as laundry, dishwashing, cleaned toys, play equipment, and other surfaces to keep facility sanitary
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events
Caregiver
January 2013 to August 2017Self-Employed － Houston, Texas
  • Worked to improve patient outlook and daily living through compassionate care
  • Assisted with event planning, including associated travel and logistical arrangements
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
  • Completed general housekeeping work, including preparing healthy meals and keeping personal areas neat
  • Assisted in planning for meals and shopping for ingredients to meet nutritional plans
  • Planned and prepared nutritious meals and snacks to meet dietary requirements
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health
  • Provided basic care for an elderly patient, including scheduling appointments and managing finances and legal matters
  • Cleaned and sanitized rooms and equipment to prevent infection and cross-contamination
  • Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance
  • Transported patients to and from medical, dental, personal care appointments and group meetings to maintain social connections and meet medical needs
  • Assisted patients with daily personal hygiene tasks by providing bathing, dressing, and grooming
Receptionist/Janitorial
September 2011 to November 2013Dominque's Hair Care － Houston, TX
  • Cleaned, maintained and sterilized tools
  • Sold and promoted hair care products and cosmetics
  • Updated customer information records to track services provided
  • Escorted guests to and from treatment rooms
  • Directed guests and routed deliveries and courier services
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Assisted with event planning, including associated travel and logistical arrangements
  • Obtained signatures for financial documents and internal and external invoices
Education
Some College (No Degree) : HistoryUniversity of Houston Main Campus － Houston, TX
Some College (No Degree) : Liberal ArtsHouston Community College Southeast － Houston, TX
  • Made Dean's List
Pharmacy Technician , February 2020Penn Foster － Scranton, PA
Volunteer Work
Briarwood Nursing & Rehabilitation
March 2012
Responsibilities: helped organize and plan program for the day's festivities and participated in activities that provided companionship and positive experiences
 
St. Joseph Medical Center Houston
December 2011
Responsibilities:  assisted with the Christmas program for the patients and staff and helped with decorating the patient's rooms
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Resume Overview

Companies Worked For:

  • Empereon Constar
  • Stage Stores
  • Self-Employed
  • Dominque's Hair Care

School Attended

  • University of Houston Main Campus
  • Houston Community College Southeast
  • Penn Foster

Job Titles Held:

  • Sales Representative
  • Call Center Specialist
  • Daycare Provider
  • Caregiver
  • Receptionist/Janitorial

Degrees

  • Some College (No Degree) : History
    Some College (No Degree) : Liberal Arts
    Pharmacy Technician , February 2020

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