Scrum Master Sr Quality Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

I am a strong & dynamic servant leader, agile practitioner, and a certified professional scrum master with a solid background of quality control analysis. With over seven years of experiences in the healthcare domain of information and technology, I bring in my impeccable passion and dedication along with the proven leadership skills on the table. At AIM Specialty Health, I had this amazing experience of managing and successfully delivering one of the high-stakes HCSC oncology solution project expected to generate revenue over $25 million & impacting over 10.7 million lives/membership.

  • Professional Scrum Certified
  • Servant Leadership
  • Agile best practices
  • Agile Coaching
  • Backlog management
  • Scrum processes
  • Scrum ceremonies
  • Kanban
  • Project management
  • Project planning
  • Agile development methodologies
  • Software process management
  • Test case/Test Plan development
  • Testing and debugging
  • Customer-oriented
  • Planning
  • Collaboration
  • Self Starter
  • People skills
  • Team management
  • Software system testing
  • Problem Solving
  • Leadership
  • Facilitation & Presentation skill
Scrum Master / Sr. Quality Analyst, 08/2016 to Current
Abila Springfield, MO,
  • Train coach and mentor team members on best and most effective ways to use scrum processes to improve efficiency and reduce production times.
  • Increased the team’s efficiency by 25- 30%% by coaching, mentoring, motivating, embracing noble practices and changes resulting better quality and higher productivity.
  • Lead daily scrum stand-ups and agile development sprint planning meetings for multiple, concurrent projects leveraging the best scrum guidelines and practices.
  • Monitor, facilitate and actively participate in scrum PI planning, scrum of scrums, processes and team meetings for project development.
  • Conduct all the scrum ceremonies including daily stand-ups, sprint/iteration planning, sprint review and sprint retrospective.
  • Work with product owner, business team and end users to prioritize feature development, enhancements and product backlogs based on business needs and requirements.
  • Delivered all the projects on time and within budget within given timeline by business; overcoming team level and organizational level obstacles and impediments.
  • Confirm that the team follows Definition of Done protocols and Scrum Agile methodology.
  • Work with Client Implementation Director (CID) and Project Managers (PM) to drive projects to production, meetings deadlines and outcomes.
  • Create and document new features including portfolio and feature level epics as well as the user stories and their respective acceptance criteria.
  • Manage internal and outside scrum teams, ensuring effective collaboration and communication across all ARTs.
  • Evaluate projects for issues, alleviating problems and distractions to meeting team goals.
  • Assess team metrics and worked to drive improvements and innovate new approaches.
  • Work very closely with RTE and created various reports for the leadership including sprint level and program level reports depicting the metrics and data.
  • Create and maintain test plans for testing all function and data integrity of proprietary applications.
  • Develop, design, execute, document and maintain test plans/ procedures for testing purpose.
  • Provide guidance on automation framework for enhancement for selenium-based platform.
  • Analyze test results and communicate findings/ recommendations to project team leads for issues and problem resolution.
  • Actively participate in requirement review & test case review meetings with all the stakeholders and provided required estimates for project completion.
  • Participate in the change management, release check-in and various other meetings and provided the inputs for healthier environment in terms of management, operation and other deployment cadences.
  • Conduct interviews for new hires in the organization along with reporting managers and supervisors.
Senior Quality Analyst, 08/2015 to 07/2016
Amplifi Loyalty Solutions Naperville, IL,
  • Testing of ETL jobs that are scheduled for file transfers from Operational Data Stores to designated file systems/directories.
  • Test the performance bottlenecks at sources, targets, mappings, and sessions and employed required measures.
  • Perform Verification, Validation, and Transformations on the Input data (Text files, XML files) before loading into target database.
  • Clarify the product features and functions by communicating with product owners and developers.
  • Complete diverse types of tests, including negative, positive, functional, regression and exploratory.
  • Devise estimates of required work and potential labor hours.
  • Manage planning, balancing and delegation of all testing work.
  • Use Toad and SQL Plus for testing execution of ETL Processes' PL/SQL procedures, packages for business rules.
  • Author test cases and used QTP to automate testing functions.
  • Work with claims, enrollment, and eligibility verification for members and providers, benefits setup and backend payment cycle in mainframe system.
  • Design and execute manual and automated test cases through Quality Center/ALM by integrating SOAP UI.
  • Craft quality control tests to analyze data for process improvement initiatives.
  • Flagg unlikely test results for review where data indicate possibility of errors in measurement, investigating to verify causes and implement corrective measures.
  • Review test procedures and results to verify sound testing methods productive of reliable data and compare products to established specifications and control limits.
  • Participate in User Acceptance testing (UAT) and involved in UA test cases, Executed test cases, Documenting Defects, Resolved defects and Signed Off from Application.
Electronic Data Interchange - EDI Analyst, 02/2015 to 07/2015
Cognosante City, STATE,
  • Support all phases of the design, development and implementation of an Enrollment Resolution and Reconciliation process for health insurance exchanges.
  • Participate in design sessions, report on project progress and identify potential risks and issues.
  • Perform troubleshooting and resolving errors in EDI 834 and 820 transactions for health insurance exchanges and performed root causes analysis.
  • Analyze discrepancies in the eligibility reconciliation process for multiple stakeholders and continuous process improvement of the reconciliation process.
  • Continuous participation in the eligibility and enrollment reconciliation.
  • Create agenda and communication materials for team meetings including meeting minutes.
  • Review documented training material for accuracy and assist in end user training and support.
  • Participation in all phases of testing and perform thorough documentation of issues.
  • Handle all delegated tasks, including meeting facilitations and reporting.
  • Manage multiple projects and tasks to ensure high quality and timely delivery.
Quality Assurance Analyst, 04/2014 to 01/2015
Well Point Inc City, STATE,
  • Review Business Requirement Documents and Functional Requirements.
  • Maintain Requirement Traceability Matrix (RTM) to make sure that test plans were written for all the requirements.
  • Create claim (837I/P) from scratch and validate the subscriber’ eligibility, NPI information, service location and provider pricing agreement.
  • Perform Functional, Regression, and system testing of various Facets modules involved in claims processing, members and providers.
  • Involve in testing HIPAA Transactions & Code Sets Standards like 834-Enrollment to a health plan, 837-Claim and 835 payment and Remittances.
  • Work on Regulatory and Operational Reports of different Markets in a testing team.
  • Recommend improvements to systems and procedures for increased productivity.
  • Design and update test cases to complete consistent manual tests.
  • Track software bugs and detail out all information regarding findings and resolution techniques in documentation for reporting purpose.
  • Work with offshore teams to complete timely tests and facilitate smooth product releases.
  • Produce test scripts for new automated software testing rounds.
  • Communicate with business and IT departments regarding defects and functional issues and implemented effective solutions.
  • Explore new technologies and tools that quality assurance team could use for testing purposes.
  • Work very closely & report risks to the UAT coordinator prior to and during UAT on gaps in UAT scope that may cause incorrect interpretation of UAT result.
Education and Training
MBA: Business Management, Expected in 2014
Johnson & Wales University - Providence, RI
BBS: Business Studies, Expected in 2006
Tribhuvan University - ,

· Professional Scrum Master (PSM) - I -

· Project Management Foundation - LinkedIn

· Project Leadership - LinkedIn

· Becoming an Agile Coach - LinkedIn



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Resume Overview

School Attended
  • Johnson & Wales University
  • Tribhuvan University
Job Titles Held:
  • Scrum Master / Sr. Quality Analyst
  • Senior Quality Analyst
  • Electronic Data Interchange - EDI Analyst
  • Quality Assurance Analyst
  • MBA
  • BBS

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