scrum master remote resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Certified (CSM, SAFe 5.0, SASM) Scrum Master professional with over five years of proficiency in implementing and improving agile development practices to heighten the productivity of product development teams. Demonstrated knack for effective communication and problem solving while helping individuals and teams (collocated, distributed, and offshore) tap into hidden and/or undeveloped talents and abilities. Adept in coaching others to increase efficiency, prioritizing tasks, remove impediments and, instill proactive thinking. Familiarity with navigating limited resources in conjunction with balancing: cost, delivery, quality, risks, and scope.

  • Requirements Gathering
  • SDLC (Software Development Life Cycle)
  • Sprint Backlog Management
  • Agile Project Management (Scrum and Kanban)
  • Sprint Planning
  • Burndown/Burn-up Charts
  • Coaching Agile Practices
  • BDD (Behavior Driven Development)
  • TDD (Test Driven Development)
  • Conflict Resolution
  • Tools: JIRA, RALLY, Trello, Wrike, VersionOne)
  • Documentation
05/2020 to Current
Scrum Master (Remote) Millennium Trust Company Oak Brook, IL,
  • Facilitate Scrum ceremonies and events (Backlog Refinement, Iteration Planning, Daily Stand-Up, Iteration Review, and Iteration Retrospective) in accordance with Agile principles to ensure deliverables/sprint release are prompt and on schedule for product demos.
  • Facilitate the removal of blockers, impediments, and distractions that interfere with the team's ability to progressively deliver the agreed upon Sprint goals.
  • Convey program plans and metrics from burndown charts, timelines, and risk to non-technical individuals and C-Level Executives by translating requirements, outcomes, and key performance indicators (KPI’s) into consumable presentations.
  • Collaborate with team members to write dynamic user stories utilizing various methods: 3 C’s (Card, Conversation, and Confirmation), INVEST (Independent, Negotiable, Valuable, Estimable, Small, and Testable), SPIDR (Spikes, Paths, Interfaces, Data, and Rules), DEEP (Detailed Appropriately, Estimated, Emergent, and Prioritized), SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) and creating spikes when necessary.
  • Allow visibility of project artifacts (wall space/Jira board) for inspection by team members to increase velocity, monitor deadlines, track average lead time, track sprint/release progress and ensure time-box compliance.
  • Collaborate keenly with Product Owner, Stakeholders, vendors, and necessary parties to assist in the understanding of Agile practices and assure Scrum principals are adhered.
  • Work closely with Product Owner to aid in the understanding of backlog management, acceptance criteria, continuous prioritization, and delivery of features.
  • Document product requirements and ensure quality control.
  • Assist cross-functional teams to iteratively develop and enhance applications that transform complex data that is consumable to end users.
  • Ensure Development Teams understand and maintain commitment to the Definition of Done (DoD), Definition of Ready (DOR), and the team working agreements.
  • Improve Kanban processes by helping team members visualize WIP (Work in Progress), lead time, and cycle time.
06/2016 to 03/2020
Scrum Master/Project Manager Shady Grove Fertility Center City, STATE,
  • Provided daily guidance and direction to scrum teams in the execution of tasks defined by the organization.
  • Worked with the Product Owner and development team to create user stories from the backlog.
  • Successfully managed SDLC from ideation, Sprints to deployment.
  • Responsible for coaching the team on best Agile practices while creating a safe environment for open communication.
  • Managed resources and projects based on established timelines.
  • Provided weekly updates to the appropriate parties on issues/risks requiring escalation.
  • Collected and maintained release documentation ensuring that user stories have been completed and approved.
  • Instrumental in determining and defining project scope and objectives.
  • Monitored cross-system interdependences and assured they were acknowledged in the release scope and schedule.
  • Configured Jira boards (swim lanes, WHIP limits, quick filters, etc.) in accordance with the workflow.
04/2014 to 06/2016
Subject Matter Expert (SME)/Super User/Power User Shady Grove Fertility Center City, STATE,
  • Worked closely with developers, stakeholders, and end-users to provide input on the software from the user's perspective.
  • Provided regular product roadmap updates and product lifecycle management updates to organization.
  • Worked with user groups to solve business problems.
  • Administrative privileges to unlock and allow staff members access to restricted application functions.
  • Produced new and maintained existing Operating Procedures and Training Manuals related to Data Quality and Maintenance.
  • Involved in user story lifecycle (testing, using in production, and designing).
  • Worked closely with business analysts in the requirement gathering process.
04/2010 to 06/2016
Medical Assistant Team Leader Shady Grove Fertility Center City, STATE,
  • Supervised, trained, and coached teams of medical assistants.
  • Prepared weekly/monthly schedule of duties for medical assistants.
  • Documented patient care in patient records.
  • OSHA (Occupational Safety and Health Administration) Safety Officer responsible for making sure the Columbia site was compliant with OSHA requirements.
  • Performed daily and monthly quality control (QC) procedures for media and equipment used in the laboratory.
  • Assisted laboratory personnel in performing lab services in accordance with Federal, State, and local laws and guidelines to ensure laboratory maintains accreditation.
Education and Training
Expected in
Master of Science: Industrial And Organizational Psychology
University of Phoenix - Tempe, AZ
Expected in 05/2015
Bachelor of Science: Psychology
University of Maryland University College - Largo, MD,
Expected in 05/2015
Bachelor of Science: Speech Communication And Rhetoric
University of Maryland University College - Largo, MD,
Expected in 05/2010
Associate of Science: Social Sciences
Howard Community College - Columbia, MD

Certified SAFe Advanced Scrum Master (5.0) |Scaled Agile Inc.

Certified Scrum Master |Scrum Alliance

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Resume Overview

School Attended

  • University of Phoenix
  • University of Maryland University College
  • University of Maryland University College
  • Howard Community College

Job Titles Held:

  • Scrum Master (Remote)
  • Scrum Master/Project Manager
  • Subject Matter Expert (SME)/Super User/Power User
  • Medical Assistant Team Leader


  • Master of Science
  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

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