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scrum master project manager team leader resume example with 9 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Summary

Talented project manager with 8+ years of experience, PMP and CSM certified, who brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, extreme knowledge of project life cycle, reaching milestones and managing deliverables. Highly organized leader with great attention to detail. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision, quick problem-solving, delivering projects ontime and within budget. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.

Skills
  • Verbal and Written Communication
  • Vendor Selection
  • Risk Assessment
  • Performance Monitoring
  • IT Project
  • RALLY
  • JavaScript
  • Organizational Change Management
  • Resource Planning
  • Complex Problem Solving
  • Agile Methodology
  • Conflict Resolution
  • MS Office
  • Cost Analysis
  • Power BI
  • Budgeting and forecasting
  • Material Resource Management
  • SDLC
  • Jira
  • Requirements Gathering
  • Waterfall
  • ERP Software
  • Microsoft Project
  • change management
  • Customer Service
  • Change Management
  • Infrastructure Project
Education and Training
American Intercontinental University Houston, TX, Expected in 11/2019 Bachelor of Science : Accounting - GPA :
Certifications
  • Project Management Professional (PMP)
  • Certified Scrum Master(CSM)
Experience
Steel Point Solutions, Llc - Scrum Master/Project Manager Team Leader
Wilmington, DE, 02/2021 - 04/2023
  • Oversaw data migration process from service now to salesforce
  • Managed training in regards to staff development, change management and technical operations and controls.
  • Led change management and business strategy development to reduce losses and increase revenue.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Project experience in Analysis, Understanding, Development, Validating and Implementation of Business Intelligence reports using Tool Power Bi.
  • Assessed code during testing stage to determine potential glitches and bugs.
  • Extracted the data from non-database sources (XLS, CSV file), Database sources (SQL Server) and Developed Visualizations by using Power Bi.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Completed full-scale project plans with oversight of engineering activities and design processes.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
  • Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Troubleshot overhead distribution lines to restore power service.
NG&B Enterprice - Project Manager
City, STATE, 02/2016 - 12/2020
  • Designed websites, portals and large-scale web applications for multiple clients using javascript.
  • Requested bids, reviewed proposals and negotiated with vendors to manage implementation of different projects.
  • Checked network performance and developed strategies to continuously manage network infrastructure.
  • Installed, tested and checked effectiveness of such security technologies as VPNs, firewalls and anti-malware solutions.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.
  • Troubleshot, tested and remedied issues before software deployment.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Use of RALLY to track each face of development iteration, releases and also to map defects with the user stories. Helps team collaboratively plan, prioritize and track work on synchronized cadence.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Devised implementation plans and performed cost-benefit and ROI analyses.
  • Conveyed project objectives to internal and external stakeholders and maintained open communication to assess progress against targets.
  • Delivered technical projects to achieve client business requirements.
  • Streamlined and improved system and resource allocation.
  • Collected and reviewed project stakeholder requirements with help of meetings, walkthroughs and interviews, produced business requirements documentation and created mock-ups.
NG&B Enterprise - Assistant Project Manager/Customer Service Representative
City, STATE, 01/2014 - 01/2016
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Procured and organized project documents, reports and files.
  • Conducted meetings and prepared reports to communicate project status with internal and external stakeholders.
  • Developed and tracked project milestones to drive on-time and on-budget project delivery.
  • Scheduled inspections, preventative maintenance and repairs for company equipment.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Identified project needs by reviewing project objectives and schedules.
  • Monitored performance of project team members to provide performance feedback.
  • Submitted project deliverables to clients, consistently adhering to quality standards.

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Resume Overview

School Attended

  • American Intercontinental University

Job Titles Held:

  • Scrum Master/Project Manager Team Leader
  • Project Manager
  • Assistant Project Manager/Customer Service Representative

Degrees

  • Bachelor of Science

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