Anthem Inc. is an American health insurance company founded in the 1940s, prior to 2014 known as WellPoint, Inc. It is the largest for-profit managed health care company in the Blue Cross and Blue Shield Association. Anthem, Inc. is working to transform health care with trusted and caring solutions. Anthem's health plan companies deliver quality products and services that give their members access to the care they need. With nearly 71 million people served by its affiliated companies including more than 38 million enrolled in its family of health plans, Anthem is one of the nation's leading health benefits companies.
Managing wide range of Contact Center applications for Anthem Business like Call Care Browser (CCB WGS, CCB FACETS & CCB Dental), Workers Compensation Application (WCA), Advanced Information Management System (AIMS), Member Care Workstation (MCW), Multi-channel Contact Center – Companion (MCC-C), Contact Preferences Shared User Interface (CPSUI), CCB Phone using Genesys API, CTI Phone using Genesys API & Genesys Workspace Desktop Edition. The core business of all the applications is to display all the healthcare benefits, claims also to record, track & manage the customer inquiries.
Roles & Responsibilities
AAA Northern California, Nevada and Utah (AAA NCNU), formerly known as the California State Automobile Association (CSAA), is one of the largest motor clubs in the American Automobile Association (AAA) National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. It is headquartered in Emeryville, California.
Online Auto Insurance Quote is a new system developed to replace the existing 2-Minute Quote (2MQ) on AAA.com as part of the Insurance Exchange's portal and self-service strategies. This new tool is a user interface redesign of legacy .NET application integrated with AS400 as the rating engine and a re-factoring of the code base to consume the new rating engine PAS (Exigen) or other data sources as the replacement for 2MQ and subsequently for other partner states as part of the Signature Series product. This was successfully developed & rolled out to 12+ major states across USA
The Lead Management System (LMS) is a web based tool, which manages all leads that come in via the multiple Online Quote applications (Legacy AAAQ, OQ.NET PAS & Agency Port). Using this tool, Internet leads can be automatically routed, tracked, and assigned to specific Agents based on zip codes. Using the zip code, LMS can detect where the leads are generated and can route them to the appropriate user in the offices which manage leads from those zip codes. This is an agent facing application serving in 25+ states across USA
Roles and Responsibilities
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