scrum master project manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a Certified Scrum Master with vast knowledge of Agile Scrum/Kanban practices and principles. I am a Quality professional with background supporting co-located and off-site cross functional teams consisting of QAs, developers, BAs, UI/UX developers operating under Agile and Lean guidelines to work collaboratively. A critical thinker with vast knowledge of web development technologies and automated testing, comfortable leading large teams in process and product development.

  • Project Development and Lifecycle
  • Work Flow Planning
  • Verbal and Written Communication
  • Performance Monitoring
  • Team Collaboration
  • Agile Methodologies
  • Project Scope
  • Risk Management
  • Backlog Management
  • Scrum Processes
  • Software Process Management
  • Coaching and Mentoring
  • MS Office
Scrum Master/Project Manager, 08/2021 to Current
LunchboxHouston, TX,
  • Facilitates scrum events and other agile activities (Sprint Planning, Backlog refinement, Daily standup, Sprint review,Retrospective and Release planning) resulting in quality product features that is reaching over 5 million users.
  • Lead 3 cross functional teams in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Helps to leverage Scrum/Kanban methodologies through ServiceNow to bring teams to high level of efficiency of over 92%.
  • Serving a development team that leverage the lockstep of Microsoft power platform with Microsoft Dynamics 365 for Finance and Supply chain to make significant impact on mid-market businesses.
  • Tracks, updates, and communicates project status in effective manner as it relates to project progress, budget/cost, resource utilization, change requests, issues, risks, and risk mitigation plans via JIRA Dashboards.
  • Create project plans with established timelines, assign to appropriate teams, team members and managed workflow throughout the development life circle of products.
  • Initiated process changes for teams which allowed to improve their velocity by 40%.
  • Work closely with DevOps team to promote CI/CD ( Continuous Integration and Continuous delivery)
  • Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
  • Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
  • I serve my teams in removing impediments and protects team members from interruptions and distractions to maximize productivity.
  • Make changes to project scope, cost and implemented most effective change management processes to keep project up-to-date reducing 15% in Cost.
  • Review project risks and devised proactive strategies to avoid potential roadblocks.
  • Identify needs and coordinated resource allocation to deliver quality standards on time and within budget.
Agile Scrum Master, 09/2019 to 08/2021
Bank Of America CorporationLakeland, FL,
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Developed new analytics tool to allow senior management to understand impact of each project.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Increased team efficiency by 45% by inspiring motivation, spins and changes for quality and timeliness.
  • Innovated new processes and workflows that realized 60% improvement in efficiency of delivery team.
  • Delivered 20 features in Ride sharing and delivery projects on time and within budget in 18 months, overcoming technical and bugs obstacles and hurdles.
Scrum Master, 08/2015 to 09/2019
Fortune Brands Home & SecurityLexington, MN,
  • Managed conflict resolution by focusing on scrum values of focus, openness, courage, honesty, and respect. This has increased team performance by 35%.
  • Applied SAFe agile framework workflow to champion agile values and principles.
  • I was responsible for facilitating scrum events for multiple cross functional teams (sprint planning, daily scrum, sprint review and retrospectives) at regular cJessicance and ensuring full engagement. Until team reached a point where it was self-organizing, managing, and able to conduct ceremonies autonomously.
  • Managed numbers of deliverables possible in an iteration, which was based on Jira source. Educated and worked with team to build extensive test coverage for all new features which reduced the number of customer complaint by 50%.
  • Inspired Agile technical projects teams to high levels of performance and quality to provide exceptional business value.
  • Worked closely with new Scrum masters on Knowledge Transfer (KT).
  • Leveraged my experience in Continuous improvement and using DevOps skills like CI/CD, TDD with proven ability in administrative support, management, coordination and executing tasks.
  • Tracked key metrics through effective communication, work cumulative flow, burn down and burn up charts, velocity, defect summary report and making sure team progress radiates to product owners and stakeholders.
Education and Training
Bachelor of Arts: English, Expected in to Lagos State University. - Lagos, Nigeria.,
Websites, Portfolios, Profiles
  • PSM I.
  • PSM II.

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Resume Overview

School Attended

  • Lagos State University.

Job Titles Held:

  • Scrum Master/Project Manager
  • Agile Scrum Master
  • Scrum Master


  • Bachelor of Arts

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