Scrum Master resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Experienced IT professional with 9+ years of experience as a Scrum Master, Coach and IT project coordinator within manufacturing, healthcare and banking domains. An astute servant leader who Consistently drive scrum teams to continuous improvement, support and educate product owners, and provide daily coaching to champion successful adoption and application of agile practices Strong client service experience and a passion for rebuilding and structuring business processes and documentation. Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels.


Scaled Agile Framework

Conflict Resolution

Team Leadership

Time Management

Agile Coaching

Microsoft Office


Frameworks: Kanban, Scrum, SAFe

Project Planning

Project Management

Customer Experience

Agile Application Development

Continuous Improvement

Project Delivery

Agile Project Management

Software Development Life Cycle (SDLC)

Problem Solving

Business Analysis

Dependency Management

Release Management

Product Owner

ROI Analysis

Work History
Scrum Master, 06/2019 to 01/2023
Maximus, Inc.Fort Wayne, IN,
  • Supported product team(s) and the organization to follow generally accepted Agile/Scrum practices and daily activities to actively promote prioritization, team readiness, and commitment for each Sprint.
  • Used empirical data to help the team(s) assess their Scrum Maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to achieve higher levels of team performance.
  • Coached scrum team(s) to deliver capabilities using agile practices while also following the Software Development Lifecycle, business process mapping, and various release processes as appropriate to ensure all risk, security, and development requirements are met.
  • Responsible for ensuring that project business and IT requirements are captured and documented
  • Responsible for organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.
  • Coached product owners; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding
  • Facilitated discussions and conflict resolution while empowering team to self-organize.
  • Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.
  • Promoted an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries.
  • Tracked key metrics through Burn-Down, Burn-Up, Team Velocity and radiating progress to the teams and stakeholders.
  • Worked with the Agile Release Train Engineer to drive the definition and refinement of the program and team backlogs, assist with PI planning activities
  • Facilitated and coordinated User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.
Scrum Master/Team Coach, 08/2018 to 08/2019
Maximus, Inc.Frederick, MD,
  • Facilitated daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective.
  • Performed the role of a servant leader for multiple Onshore and Offshore Scrum teams on agile good practices.
  • Supported Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready.
  • Identified and removed team organization impediments blocking progress towards business value delivery
  • Maintained metrics (Commitment reliability, churn, velocity reports and burndown charts) that provide visibility to stakeholders on team-level progress and quality
  • Targeted the delivery optimization for the highest priority deliverables by facilitating the Scrum ceremonies such as Sprint Planning, Daily Stand Ups, Sprint Reviews, and Retrospectives.
Scrum Master , 04/2014 to 07/2018
Altice Usa Inc.Minden, LA,
  • Coached , trained and Successfully completed scrum overview sessions with management and development teams to help them buy into the scrum framework.
  • Introduced the team to effective ways of working , while utilizing scrum processes to improve self-organization and efficiency.
  • Helped development teams to identify and fill in blanks in the Agile framework.
  • Coached teams by modelling Agile values with shift mindset to new ways of thinking; enforcing practices, helping in guiding team norms, planned and facilitate ceremonies as requested by team and support overall team performance and operational efficiency.
  • Responsible for facilitating clear communication to management to the team and encourage healthy discussions and resolving conflicts that beyond the team self-organizing capability
  • Support product owners and provide education where needed Lead the Scrum team in using Agile methodology and scrum practices.
  • Used Jira to track sprints progress.
  • Facilitated the collaboration between the teams and the product owners to bring a better understanding and clarification of the requirements from the stakeholders to achieve best of expected functionality.
  • Help product owners prioritize, refine and maintain the product backlog.
  • Facilitated Scrum framework events – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
Project Coordinator, 10/2012 to 04/2014
DellCity, STATE,
  • Ensured project team adhered to project timelines and deliverables, while fostering positive stakeholder and team member relationships
  • Maintained and monitored projects plans, budgets and expectations
  • Ensured tasks deadline are met and properly executed.
  • Coordinated and executed all elements of stakeholder events including logistics, budgets, activity planning, transportation and entertainment.
  • Collaborated with project owners and team members to set challenging but realistic goals.
  • Assisted with internal and external communications, which improved transparency and awareness between team members and stakeholders.
  • Developed project plans, estimated and managed costs, schedule, and performance of component projects, while working to ensure the success of the project.
  • Guided the development of transaction-based e-commerce solutions for business-to-business and business-to-consumer applications apart from creation & maintenance of system documentation including entity, component/logical, and physical diagrams.
Bachelor of Arts: History, Expected in 12/2009
University of Buea - Buea, Cameroon,
  • PMP - Project Management Professional
  • PSM 1- Professional Scrum Master 1
  • SSM- SAFe Scrum Master
  • SPC - SAFe Program Consultant

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Resume Overview

School Attended

  • University of Buea

Job Titles Held:

  • Scrum Master
  • Scrum Master/Team Coach
  • Scrum Master
  • Project Coordinator


  • Bachelor of Arts

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