Scrum Master resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Results-focused, Scrum master with 5 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

  • Agile Methodologies
  • Process Improvement
  • Relationship development
  • Team Management
  • Strategic planning
  • Conflict resolution
  • Customer Satisfaction
  • Project management
  • Workflow analysis
Scrum Master , 01/2021 to 07/2022
DeposcoOrange County, CA,
  • Guides and coaches the team on how to use Agile/Scrum values and practices to delight customers and achieve business outcomes
  • Uses retrospectives and other Lean-Agile techniques to implement small changes that lead to demonstrable improvement for the team
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Focuses on improving relationships within the team as well as with their key stakeholders
  • Persuaded team to move from a 3-week sprint to a 4-week sprint, and opted to employ code freezes, allowing a week for thorough end-to-end testing and 100% increase in story completion (from 75pts velocity to 150pts).
  • Spearheaded the rearrangement of an atypical large scrum team of 27 members), initially platform-based, into 5 project/client-based teams, thus yielding measurable progress in development efforts.
  • Worked to corral the product management team into a cohort to discuss their individual products & projects, so we could road map based on their timelines and overall organizational priorities. Created a bi-weekly cadence of “scrum of scrum”, but for product owners.
  • Operated as servant leader to three scrum teams (of which one’s size was quite large)
  • Provided guidance to teams and Scrum Masters on achieving high levels of Agile maturity while complying with defined Agile Core Principles and enterprise frameworks.
  • Monitor team backlog daily using Rally to ensure accurate reflection of the sprints current state
  • Manage team dependencies and collaborate with other Scrum Masters to enhance operational effectiveness.
  • Served as an Agile Coach and mentor to teams on adoption and improving agile methods & practice while attending Scrum of Scrums meetings.
  • Supported, coached, and mentored Product Owners on implementing Agile Methodologies and continuous improvement with minimal interruptions to the process.
  • Proactively collaborated with stakeholders and developers to facilitate and promote effective communication.
  • Assisted team in removing impediments daily to allow the team to deliver the Iteration Goals.
Scrum Master, 10/2016 to 12/2021
DeposcoAlpharetta, GA,
  • Used clinical expertise to help guide the evolution of clinical software, and help clinicians focus on high-quality, personalized patient care
  • Educates team about Scrum or other applicable Lean-Agile approach to increase their understanding and help them apply it in their specific context
  • Clears the team's impediments and ensures team is raising and clearing impediments on a daily basis
  • Identifies gaps in knowledge and addresses them through teaching, mentoring, and coaching of best practices across teams
  • Increased team efficiency by 35% within three months by coaching team to develop a Definition of Ready and Definition of Done when creating PBI’s and selecting tickets for development.
  • Advised management to hire additional part-time developer and part-time QA for support. The additions have yielded a 60% increase in productivity over the last 3 sprints.
  • Exhibit servant-leadership to develop and reinforce Agile mindsets in product development.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Create project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule
  • Facilitate ceremonies for three (3) agile teams, comprised respectively of 5, 6, 8 team members
  • Tracked and monitored key agile performance metrics and communicated team velocity and progress of release & sprint via Azure DevOps
  • Demonstrate knowledge of agile methodology and frameworks like Scrum, Kanban, etc.
  • Drive relentless improvement through engaging retrospective meetings
  • Work with Product Owners and team members on backlog management and prioritization practices
  • Monitor key Agile Performance Metrics and communicating team velocity, burn-down charts, progress of release & sprint
  • Assist team in removing impediments daily to allow the team to deliver the iteration goals
  • Cooperate with stakeholders, PO and developers to facilitate and promote effective communication.
  • Guide teams in conflict resolution techniques to be self-organizing, quickly identify and resolve internal impediments.
  • Report weekly project status and accomplished success criteria to PMO
Registered Nurse , 09/2012 to 12/2015
Gila Regional Medical CenterSilver City, NM,
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case
    managers to develop and implement individualized care plans and documented all
    patient interactions and interventions in electronic charting systems.
  • Provided customer service with forward-thinking strategies focused on addressing patient needs and resolving concerns. Collaborate with the medical team in assessing, creating, and implementing care plans to provide high quality of care patients. .
  • Managed patient’s pain and continue reevaluating pain-regimen with pain management team to provide maximum level of comfort for patients
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Administered medications, tracked dosages and documented patient conditions.
Registered Nurse, Medical-Surgical Unit, 05/2010 to 08/2012
Nyu Langone Medical CenterNew York City, NY,
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
Education and Training
Bachelor of Science: Psychology , Expected in 05/2010
University of North Carolina At Charlotte - Charlotte, NC
Bachelor of Science: Nursing, Expected in 05/2010
North Carolina Central University - Durham, NC

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • North Carolina Central University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Registered Nurse
  • Registered Nurse, Medical-Surgical Unit


  • Bachelor of Science
  • Bachelor of Science

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