Scrum Master resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

A passionate servant leader with over 6 years of experience and a proven track record of successfully leading co-located and offshore teams. A dynamic and value-driven Scrum Master well-versed with driving fast-paced, versatile, and evolving projects to a successful adoption of the Agile ways of working. Proven ability to coach scrum teams and organizations to higher level of maturity in Agile/Scrum. __________________________________________________________________________________________________

  • Agile/Scrum/Waterfall, Microsoft Office, Microsoft Teams, Outlook, Jira, Confluence, |Azure DevOps, Mural, WebEx
  • Project Management
  • Deliverable Tracking
  • Conflict Resolution
Scrum Master, 01/2018 to Current
Control TecLos Indios, TX,
  • Coaching and promoting agile value and principles to stakeholders and development team
  • Serving as a company SME for Agile/scrum initiatives and transformation
  • Facilitating daily scrum meetings, backlog refinement, sprint planning, sprint review, and sprint retrospective
  • Coaching teams in improving practices for project work, increasing the average time to deliver new features, and bringing value to each increment that meets the Definition of Done
  • Assisting Product Owners in preparing and refining the backlog for sprint planning
  • Encouraging pair programming and code refactoring to minimize technical debt
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving
  • Maintaining metrics that provide visibility to stakeholders on team-level progress and quality
  • Tracking key metrics through Burn-Down, Burn-Up, Team Velocity and radiating progress to the teams and stakeholders
  • Maintaining an open dialogue with Product Owner and developer through recurring one-on-one meetings to coach on Agile best practices and principles
  • Identifying and removing team impediments/escalating as necessary to management
  • Facilitating crucial conversations with teams when conflict resolution opportunities arise and empower the delivery teams to self-govern and self-organize
  • Assisting with internal and external communication to improve transparency and generate information radiators
  • Creating a fun sharing and learning environment, experimenting with various ideas to improve delivery.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
Scrum Master, 01/2016 to 12/2017
Control TecNew York, ,
  • Organized and facilitated sprint planning, daily stand-ups, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement
  • Ensured that project business and IT requirements are captured and documented
  • Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches
  • Facilitated and coordinated user story interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule
  • Hosted coaching/training session every month to close identified agile scrum gaps to promote continuous improvement and enhance scrum maturity
  • Facilitated discussions and conflict resolution while empowering teams to self-organize
  • Provided all support to the team using a servant leadership style whenever possible, leading by example
  • Identified and removed roadblocks/impediments to teams working progress
  • Promoted an empowered self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to milestone deliveries
  • Monitored the pulse and morale of the teams, influenced the team spirit, and created excitement around deliverables
  • Utilized Azure DevOps to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team
  • Facilitated Agile health check meetings on a quarterly basis to understand the areas that need improvement and help the team come up with potential solutions
  • Work with team and stakeholders to remove impediments and blockers.
Scrum Master, 05/2015 to 01/2016
Control Tec, ,
  • C
  • Worked with the Business Owners and the product Owners developing the Product Vision and the product road map and to define business values
  • Guided the product management teams in Writing scrum themes, Epics and user stories using the INVEST Principles
  • Owned full alignment across dependent teams within a Release Train; manage risks and dependencies such that all parties are aligned with delivery strategy and sequence
  • Drive over-communication as necessary to ensure a shared understanding of dependencies
  • Successfully guided development team through smooth transition from waterfall to Agile
  • Maintained metrics that provide visibility to stakeholders on team-level progress
  • Contributed to the advancement and improvement of Agile best practices within the organization
  • Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit scrum team
  • Observed team dynamics, recognize strengths and weaknesses of individual team members and coach team members individually and team to improve productivity
  • Facilitated and coordinated user story interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule
  • Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.
Business Analyst, 03/2013 to 04/2015
Akken CloudNashua, NH,
  • Analyzed data and document their results and recommendations to solve problems
  • Provided information needed to make business decisions and make recommendations for continuous improvement
  • Developed, administered, and enhance tools and systems that manage Company information
  • Analyzed business needs to determine technical requirements and identify impacted areas/systems/processes and evaluates alternative solutions
  • Designed, developed documents, test, and supported modification of computer programs and/or systems
Education and Training
B.A.: Philosophy, Expected in 01/2008
University of Lagos - ,
  • Agile Values & Principles
  • Coaching/ Mentoring
  • Requirements Gathering
  • Conflict Resolution
  • Team Velocity Tracking
  • Scaled Agile Framework (SAFe)
  • Backlog Refinement/ Grooming
  • Sprint Planning
  • Sprint Review
  • Sprint Retrospective
  • Scrum Metrics (Burndown Charts, Sprint Health Reports, etc.)
Professional Scrum Master (PSM1) Professional Scrum Product Owner (PSPO) SAFe Scrum Master (SSM)

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Resume Overview

School Attended

  • University of Lagos

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Scrum Master
  • Business Analyst


  • B.A.

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