Scrum Master resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

As an experienced Certified Scrum Master (CSM) of 5 years, I have had the opportunity to not only coach teams in the Agile Methodology but also increase company value with servant-leadership abilities. I have worked with co-located, and distributed teams where i was responsible for transitioning the team from waterfall to Agile and as a result in 4 months was able to increase the teams velocity by 40%

Technical Skills/Certifications
  • Certified Scrum Master (CSM)
  • Agile Methodologies & Best Practices
  • JIRA
  • Sprint Planning & Execution
  • Problem/Impediment Identification & Resolution
  • Team Coaching & Mentoring
  • Sprint Planning & Execution
  • Proficient in Microsoft Office Suites
Work History
08/2019 to Current
Scrum Master Jones Lange Lasalle Inc. Robbinsville, NJ,
  • Assess the Maturity of the team and come up with a coaching plan so as to lead team to higher levels of maturity
  • Ensuring the integrity of the agile process by capturing velocity and removing obstacles to drive projects to successful release
  • Support and educate the Product Owner, especially with respect to grooming and maintaining a healthy product backlog
  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving
  • Use JIRA tool to manage projects and teams for better transparency
  • Assist team in creating and maintaining Definition of Done (DoD) and Definition of Ready (DoR) artifacts and establishing sprint goal during sprint planning
  • Work with Product Owner & development team to create and modify User Stories using INVEST technique by making sure stories are Independent, Negotiable, Valuable, Estimable, Small and Testable
  • Facilitate time boxed Scrum ceremonies such as backlog refinement, daily standup, sprint planning, sprint review and retrospectives
  • Consistently Identifying process changes required to accelerate development and removal of impediments

07/2017 to 08/2019
Scrum Master Jones Lange Lasalle Inc. Vacaville, CA,
  • Tracked and ensured to make teams progress visible through velocity, burn down charts and other metrics on an ongoing basis.
  • Created open and trust-based environment, which enabled focus on delivery, and facilitated continuous improvement
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity
  • Utilized important metrics to drive successful product delivery, as well as engaging in conversations with stakeholders to pinpoint areas of improvement
  • Improved transparency by 100% while helping team inspect and adapt
  • Managed and motivated project teams to promote collaboration and keep members on-task
  • Provided experience and insights for Product Owner and team in creation and ongoing management of backlog
  • Contributed to 30% reduction in on-site traffic by coaching teams in releasing user-friendly app; additionally, played key role in improving team’s velocity by 40%
06/2015 to 07/2017
IT Audit Manager Pkf O'connor Davies, Llp Stamford, CT,
  • Performed timely, quality IT audits for all key risk areas identified during annual planning process and provided leadership and mentoring to audit team members involved with execution of their individual projects
  • Assisted Audit Services management in planning and organizing comprehensive, long-range program of IT audit coverage including annual evaluation of required resources
  • Prepared and updated annual IT audit plan, schedule and execute IT and Integrated audit assignments, manage internal audit team members, and manage external resource relationships with key third party service providers
  • Developed hypotheses regarding potential IT risks and determine appropriate testing strategies to determine if key controls are properly mitigating all identified risks
  • Ensured maintenance of highest departmental standards and quality of audit projects
03/2013 to 06/2015
Senior IT Auditor Aramark Corporation Fort Lauderdale, FL,
  • Responsible for management and delivery of IT and business process audits to ensure business risks were recognized and appropriately managed before company was adversely affected
  • Performing data analysis and researching within SAP systems and interpret data to strategically support business needs
  • Reassessing controls and deficiencies and retesting all identified key controls within SOX guidelines
  • Performing ERP audits and conducting pre and post ERP implementation reviews
  • Assessing IT control elements to mitigate IT risks regarding confidentiality, integrity, and availability of business information
  • Reviewing systems for IT general controls, risk and compliance with policies and regulations
  • Documented audit findings and develop effective workable recommendations for business/process owners to mitigate identified risks
Expected in
Bachelor of Science: Accounting And Finance
USIU - ,

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Resume Overview

School Attended

  • USIU

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • IT Audit Manager
  • Senior IT Auditor


  • Bachelor of Science

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