scrum master resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced, energetic, detailed and fun Agilist, servant leader and change catalyst. Skilled with serving teams and organizations in the adoption of agile principles and practices. Driven to help teams develop and execute their mission, demonstrating that working in an agile way puts them in charge of doing just that.
Skills & Competencies
Coaching teams & individuals
Advocating Agile principle & skill mastery
Communicating articulately and diplomatically with everyone
Facilitating team ceremoniesÂ
Conducting product release, testing, & business analysis
Developing, gathering & broadcasting team metrics
Promoting a fun team culture
Work History
2016 to 04/2017Scrum MasterAhead | Cleveland, OH,
Served as Scrum Master for 3 teams; regularly Scrum Master for 2 teams
Facilitated all scrum ceremonies & sessions: daily scrum, backlog grooming, sprint planning, sprint review, retrospective, release planning and scrum-of-scrums
Coached agile principles with teams in at different states of maturity
Worked with Product Owners and team on backlog grooming/optimization
Assisted teams with impediment removal
Coordinated set-up and maintenance of teams' charter/working agreements
Provided coaching, recruiting and on-boarding assistance to new scrum masters
Key deliverable: Piloted a 16-team "health check" (similar to Spotify's model) in the Retail group. The goal was to transparently provide the team & their stakeholders with key tactical data, expose organizational impediments holding teams back, and improve the teams' morale. This grassroots effort was well received at all levels and lead to a working session with the CTO.
Conducted agile readiness evaluation for development group & incumbent development
manager
Coached and provided training of agile and scrum concepts to newly-formed development team
Conducted testing (QA) for web application deployment project
09/2012 to 10/2013Scrum Master/Agile CoachW.R. Berkley Corporation | Cincinnati, OH,
Served as Scrum Master and Agile Fundamentals Coach for infrastructure/shared services team
Coached scrum team to help remove impediments
hindering growth; facilitated scrum ceremonies
Provided myriad of metrics for scrum teams and stakeholders using both hand-drawn charts and software reporting (Rally)
Helped to break down communication barriers by mentoring internal and external stakeholders with differing agendas, removing obstacles for the team
Assisted Product Owner and the product group in backlog refinement and program and release planning
05/2011 to 11/2011Scrum Master/Agile CoachAhead | Columbus, OH,
Served as Scrum Master for newly-formed development team, conducting all scrum rituals such as daily scrum, sprint planning, backlog grooming and retrospectives
Conceptualized, coordinated and executed the first large-scale (multi-team) release train planning; yielding the first on-time, successful release
Provided the team and stakeholders team metrics (velocity, burndown etc)
Mentored teams, Product Owner and newly-appointed Scrum Masters in Agile/Scrum best practices
01/2009 to 01/2010Scrum MasterHealthGrades, Inc | City, STATE,
Served as Scrum Master for 4 scrum teams of varying sizes developing content management & e-commerce products
Facilitated teams' charter creation, sprint planning, daily
scrum, sprint review and retrospective ceremonies
Coached the importance of scrum-of-scrums for teams to coordinate working in parallel
Partnered with teams' product owner to elicit requirements and assist in refining  the teams' backlogs
Coached product owner and stakeholders in effective agile practices
2006 to 02/2009Quality Assurance Team Lead/Center of ExcellenceHealthGrades, Inc | City, STATE,
Served as transition team QA leader during the organization from
a waterfall SDLC to scrum
Recruited/Hired QA team (with no turnover)
Acted as QA-based project manager, allocating testing resources to projects with tight
timelines and tracking progress (while still in a waterfall SDLC)
Conducted weekly staff meetings, collected regular project statuses, held
weekly one-on-ones with team members to provide career and developmental coaching
Mentored & helped prepare the QA team for the challenging CTFL exam, yielding a 100% pass rate
Acted as QA Center of Excellence, coached and implemented best practices and acted as liaison between the test team, IT organization and the enterprise
Collaborated with each group's COE to solve enterprise-level challenges and audit IT groups’ metrics regarding development and test guidelines.
2000 to 2006Quality Assurance Analyst, Sr. Quality Assurance AnalystHealthGrades, Inc | City, STATE,
Created QA department, process and procedures for Healthgrades.com
Conducted all testing and deployment activities for startup until 2003
Performed usability, smoke, functional, performance, regression and acceptance testing
Wrote and maintained test plans involving web applications, data sources and client
reports using tools such as Microsoft Excel, SQL and Cold Fusion (CFML)
Acted as Release/Deployment Engineer for web product
Created database-driven defect tracking system
Designed, tested and implemented a production migration log and
announcement application
Conducted live and written technical support/customer service agent in parallel with testing activities for the product's online sales
Assisted with hiring/training of new team members
Initiated post-launch project post mortem meetings to assess areas in which entire
project team could improve
Education
Expected in 2017 to to Associate of Arts | Psychology EmphasisRed Rocks Community College, Lakewood, COGPA:
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