scrum master resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Experienced Agile Consultant with over 7 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction. Team-oriented individual with extensive experience coaching and mentoring highly skilled teams Demonstrative Servant leader with background communicating effectively with and driving alignment, collaboration, transparency, and accountability among leading high-performance teams.

  • Product Backlog management
  • Software Development Lifecycle(SDLC)
  • Scrum processes
  • Requirements gathering
  • Kanban
  • Jira/Confluence
  • Process Improvement
  • Coaching/Mentoring
  • Facilitation
  • Problem-Solving
  • Team-Building
  • Relationship building
Scrum Master, 08/2020 to Current
Centric ConsultingLouisville, KY,
  • Transitioned 2 application development teams from Waterfall to Agile through training and implementing scrum processes and practices which increased buy-in into Agile from team members and a shift to an Agile mindset
  • Enabled Agile teams to increase their throughput by 15% by coaching them to swarm around features and also used other high collaboration approaches like paired programming as needed
  • Promoted and ensured a sustainable work place for Agile teams which eliminated burn out , increased product quality and team motivation and helped improve employee retention by 18% over 12months.
  • Protected Agile teams against distractions from sprint commitment and ensured a safe environment which propelled team performance and consistent delivery of working increment to clients.
  • Trained and mentored teams on best and most effective ways to use Scrum processes which led to improved efficiency and reduced Lead Time by 25%
  • Improved team confidence and alignment to product vision by 35% coaching team and PO to writing better end user-focused User Stories
  • Improved effectiveness of scrum events and helped teams better align to the sprint goal and product vision
  • Increased predictability of engineering agile teams by 50% with better collaboration and guiding teams to use capacity and velocity appropriately.
  • Reduced the Defect Rate by more than 40% with effective in-sprint built-in quality practices such as TDD and BDD which helped Agile teams deliver high quality product increments.
  • Increased effectiveness of user stories by 90% by coaching Business Analyst on customer centricity and system thinking.
  • Improved and maintained high team morale through appropriate, timely and effective resolution of conflicts in teams.
  • Resolved or escalated impediments as needed and coordinated dependencies between teams with other Scrum Masters.
  • Prepared monthly reports on team achievements and completion targets for upper management and business stakeholders
  • Educated teams and POs on writing better user stories and proper estimation techniques and worked collaboratively with PO and team members to maintain a refined prioritized Product Backlog that meet our Definition of Ready(DoR)
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Scrum Master/Kanban Lead, 02/XXX8 to 06/2020
Centric ConsultingTampa, FL,
  • Optimized workflow with WIP Limits and Swarming as needed increasing teaming by 15% and reducing Lead Time by 20% overall
  • Worked effectively with multiple Scrum teams both onsite and remote and offshore
  • Tracked team metrics such as velocity, throughput cycle time, team morale and collaboratively worked to drive improvements and innovate new approaches for continuous improvement
  • Worked collaboratively with other scrum masters by participating in Scrum of Scrums to coordinate dependencies between Agile teams and ensure team readiness for PI planning and system demos
  • Adept in Software Development Life Cycle with ability to communicate clearly with technical and non-technical stakeholders
  • Experienced leveraging tools like Jira, confluence, Microsoft Teams, slack, Azure Board to foster communication, collaboration and alignment among teams driving continuous delivery of value
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Developed and maintained courteous and effective working relationships with Product Owners and other stakeholders
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained communicated and enforced team working agreement driving shared understanding and use of WIP limits, Definition of Ready and Definition of Done
  • Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment
  • Assessed Scrum maturity of team and organized and coached team to higher levels of development
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges
  • Assisted with internal and external communication resulting in improved transparency
Scrum Master, 06/XXX6 to 01/XXX8
  • Provides coaching/mentoring/teaching to team members on Agile practices, frameworks, and processes
  • Work with the Product Owner to identify that the Product backlog is in place and ranked/groomed to the appropriate level to start and continue developmental iterations
  • Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint Goal
  • Provides servant leadership and building multiple high-performing Agile scrum teams.
  • Assists with internal and external communications, improving transparency and radiating information
  • Ensure the teams are reflecting on their performance after each sprint to identify successes, as well as failures, and continuously improving their way or working to increase the value delivered to the customer
  • Estimate team capacity, support team with planning ensuring scope and definition of done are known for committed work
  • Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
  • Defined workflows and processes in fast-paced, Agile environment and distributed models using Jira and Confluence.
  • Tracked team metrics such as capacity, velocity, burndown chart cycle time and Lead Time and worked to drive improvements and innovate new approaches.
Linux System Administrator/Jr DevOps Engineer, 01/XXX5 to 03/XXX7
  • Configured and updated Linux servers with latest releases and patches.
  • Configured, tested and managed software installations.
  • Performed patch, update, security scanning and configuration to meet OS performance mandates.
  • Oversaw Linux system administration and configuration maintenance governing user access, privacy and data integrity.
  • Reduced service backlog by resolving daily tickets efficiently.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Planned, tested and supported high-availability infrastructures.
Education and Training
Bachelor of Arts: EDUCATION, Expected in 07/2007 to UNIVERSITY of BAMENDA - BAMENDA,
  • Certified Scrum Master (CSM)
  • Professional Scrum Master I (PSMI)
  • Kanban Master Professional (KMPI)
  • Red Hat Certified System Administrator (RHCSA)

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Job Titles Held:

  • Scrum Master
  • Scrum Master/Kanban Lead
  • Scrum Master
  • Linux System Administrator/Jr DevOps Engineer


  • Bachelor of Arts

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