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scrum master agile coach consultant resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Accomplishments

Introduced selected engineering practices and tools to help ensure each iteration is potentially shippable, including any or all from the following list: Multi-Level/Automated Testing and Test-Driven Development/ Automated Builds and Continuous Integration/ Pair Programming. Implemented team collaboration through effective discussions in the positives, negatives and potential opportunities of every irritative sprints to improve future projects. Worked closely with team to maintain checks and balances between getting more done and ensuring high quality and efficient process.

Professional Summary
knowledgeable Certified Scrum Master armed with comprehensive experience in agile project management with over five plus years providing coaching solutions through high-quality principles and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
  • Full Lifecycle Development
  • Interpersonal Skills
  • Manage multiple projects and teams simultaneously
  • Team player
  • Coaching and collaboration through scrum ceremonies.
  • Excellent Communication Skills
  • Test-Driven Develpment
  • Certified Scrum Master
  • Strong Collaborative Skills
  • Strong Analytical Skills
  • Excellent Problem Solving Skills
  • Team Leader
Education
Expected in 2016 to to Master of Science | Information System University of Maryland University College, Laurel, Maryland GPA:
Expected in 2012 to to Bachelor of Science | Computer Science Morgan State University , Baltimore, Maryland GPA:
Certifications
Certified Scrum Master through Scrum Alliance
Work History
01/2014 to Current Scrum Master / Agile Coach (consultant) Aaa Of Southern California | Conroe, TX,
  • Lead daily stand-ups and scrum ceremonies for multiple scrum teams.
  • Worked with the scrum team to refine the product backlog per iteration.
  • Tracked, escalated and removed impediments using burn down charts and various project management tools.
  • Maintained transparency with my daily scrum of scrum involvements.
  • Selected Responsibility and Achievements: Instigated and promoted strict guidelines of QA practices and regression testing.
  • Facilitated the integration of scrum framework and agile principles to help organization with ROI and an increase in productivity.
  • Maintained storyboards, organized charts within JIRA and influenced best practices to support team with deliverables.
  • mitigated conflicts, fostered good practice and coached individuals to improve team dynamic.
  • Held retrospective meetings to guide cross functional teams improving future sprints for success.
  • Oversaw implementation of application developments.
  • Identified and corrected performance issues.
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Ensured proper release and maintenance of all systems.




10/2012 to 01/2014 Scrum Master Comcast | City, STATE,
  • Implemented Agile Scrum Methodology throughout the organization; improve communications between Engineering, Product Management, and Businesses.
  • provided more transparency across the 3 departments and obtained great business value with short turnarounds
  • Collaborated with other offices and territories to plan and implement new technology.
  • Participated in special projects, external audits, evaluations and process improvements.
  • Escalated unresolved impediments to appropriate channel; provided shield against external distraction to keep team engaged and focused.
  • Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
  • Held retrospective meetings to guide cross functional teams improving future sprints for success.
  • Oversaw implementation of application developments.
  • Made recommendations and developed technical design for new application features.


05/2010 to 08/2012 Business Analyst / Jr. Scrum Master PNC Finance Services | City, STATE,
  • Collaborated closely with SMEs to identify and analyze core requirements and key features for call center operations projects.
  • Executed test strategies and test cases to verify accuracy of functionality, security, fault- tolerance,
  • Maintained records of daily data communication transactions, problems and remedial actions taken.
  • Facilitated Daily Scrum Meetings and Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement.
  • Facilitated user interviews and workshops to gather and analyze user stories.
  • Meticulously analyzed complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention.
  • Conducted meticulous GAP analysis, while successfully modifying key business processes to increase operational efficiency and alignment of business unit objectives.
  • Wrote Queries to verify the system functionality and provided the users with the needed data and information during operational phase.
  • Evaluated and conducted technical and functional research and analysis.
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    Resume Overview

    School Attended

    • University of Maryland University College
    • Morgan State University

    Job Titles Held:

    • Scrum Master / Agile Coach (consultant)
    • Scrum Master
    • Business Analyst / Jr. Scrum Master

    Degrees

    • Master of Science
    • Bachelor of Science

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