Schedules and facilitates daily standups, bi-weekly sprint reviews, retrospectives and tasking sessions.
Works with System Architect, Product Owner, Portfolio Manager, Resource Manager and other Scrum Masters to forecast epic timelines and releases.
Creates burn down and burn up charts.
Ensures a healthy backlog by helping the team create clear and concise right-sized features/stories.
Coaches and mentors team to enable close team cooperation and collaboration to achieve goals.
Inspects the project, roles and makes changes to adapt to Scrum framework and increase productivity.
Removes impediments and shields the team from external interference.
Helps evolve the backlog.
Coordinates testing and implementation efforts.
Provides sprint and release reporting.
Coordinated the implementation and training of Agile Central.
02/2013 to 08/2016
Requirements AnalystDuPont Pioneer
Facilitated daily standups, bi-weekly sprint retrospectives and sprint tasking sessions.
Worked with System Architect, Product Owner, Portfolio Manager, Resource Manager and Scrum Masters to forecast epic timelines.
Created burn down and burn up charts.
Maintained project backlog.
Coordinated testing and implementation efforts.
Initiated and led recurring requirements gathering discussions with Product Owner.
Wrote User Stories for a Mobile Application development.
12/2012 to 03/2015
City Council MemberCity of Dallas Center
Adopt ordinances, resolutions, policies and regulations for the health, safety and welfare of the current and future inhabitants of the City of Dallas Center.
Establish policies for the effective and efficient delivery of municipal services to the City of Dallas Center.
Establish goals, objectives and performance measures for the City Government.
Work with citizen advisory committees established to formulate recommendations to the City Council on policies, projects and spending allocations.
Participate in community strategic and long-range planning.
Adopt master plans for water, wastewater, storm drainage, parks, municipal facilities to guide the City's future development of critical infrastructure.
Approve the municipal boundaries, sphere of influence and all annexations of land into the City.
Approve all zoning changes, subdivisions and commercial and industrial site plans.
Adopt Capital Improvements Plan.
Adopt the annual City budget.
Approve expenditures of City funds.
Promote good relations with federal, state, county, and other municipal government agencies.
The Mayor and City Council will take an active role in working with appropriate officials on Inter-jurisdictional issues and regional problems affecting the residents of Dallas Center.
Perform other duties established by ordinance, resolution, contract or regulation.
09/2012 to 02/2013
Business AnalystVision Tech Consulting, Inc － Urbandale, USA, Iowa
Facilitated requirements gathering, design sessions, problem solving, and issue resolution meetings.
Developed business requirements, specifications, testing and implementation plans.
Liaison between technical resources and business units.
Managed requirements for operational fix-it requests.
Created quality assurance checklists to ensure accurate systems development.
Coordinated testing and implementation activities.
10/2011 to 09/2012
Business AnalystNCMIC － Clive, Iowa
Managed scope and resources for monthly releases.
Facilitated business requirement gathering sessions with business users, compliance team and senior management.
Created test plans, wrote test scenarios and performed backend testing of systems.
Coordinated with business and compliance teams the testing of software solutions to ensure they met business and compliance requirements.
Wrote and executed SQL scripts for system changes.
Coordinated system solutions with software development team.
Developed user guides and provided training to business users.
Lead effort to review and document existing business processes.
Enhanced and streamlined the audit processes around disaster recovery and user security.
04/2010 to 12/2015
Involvement Board of Director
Responsible for overall volunteer experience of 15,000 volunteers on an annual basis.
Worked with the media team to create radio spots.
Developed and implemented the Volunteer Experience strategy.
Coordinated with companies, churches and organizations to plan Mobile Hunger Fights.
07/2007 to 10/2011
Business AnalystPrincipal Financial Group － Des Moines, Iowa
Managed scope and on/off-shore resources for quarterly releases.
Acted as a liaison between business partners and technical areas.
Responsible for the elicitation, analysis and documentation of business, functional and technical requirements.
Facilitated walkthroughs and signoffs for business deliverables with appropriate project team members and stakeholders.
Documented business process flows.
Worked with business partners to assess end-user needs.
Created test plans, wrote test scenarios and performed backend, user acceptance and regression testing.
Estimated and scoped projects of various sizes.
Facilitated Joint Application Design (JAD) sessions with business and technical leaders to identify functional requirements.
Coordinated with Quality Assurance team the testing of systems to ensure that the software meets business user requirements, design specifications and development standards prior to release.
Consulted with training and education department to provide updated procedures of system changes.
Developed training and education materials for system enhancements if training resources are not available.
04/2005 to 07/2007
Business AnalystWells Fargo Home Mortgage － West Des Moines, Iowa
Collaborated with the Wells Fargo Internet Advisory Board to elicit and document user requirements.
Identified areas of improvement and worked with the project team to incorporate the necessary technical and/or business process improvements.
Executed test plans verifying expected and actual results, and recorded, reported and tracked defects using Quality Center.
Developed test cases for regression and user acceptance testing as it related to the administration queue.
Responsible for creating and maintaining all website administration system and process documentation.
Managed the support of 7,000+ mortgage consultant and branch websites for the distributed sales force.
Mentor and trained new team members on compliance and production issues.
Managed corporate compliance via Cyveillance technologies, and coordinated the necessary risk mitigation tactics for websites out of compliance.
09/2003 to 04/2005
System LiaisonWells Fargo Financial Information Services － Des Moines, Iowa
Provided Supreme/Swift procedural direction and support to 900 plus stores worldwide.
Managed compliance issues including interest refund calculations, account rebuilds, assistance with fraudulent account procedures.
Consistently demonstrated best in class corporate financial practices.
Adapted quickly and embraced fast paced and ever changing work environment.
Proficient at posting collection transactions (judgments, term settlements, charge off, etc.).
03/1995 to 03/2000
Customer Service RepresentativeWells Fargo Financial － Alexandria, Virginia
Responsible for soliciting and underwriting closed end real estate loans.
Calculated loan-to-value and debt-to-income ratios, reviewed credit reports, title searches and appraisals, and loan document preparation.
Approved/rejected small closed end loans, revolving sales and loans, and credit cards.
Implemented daily branch processes: opening, closing, balancing, payment posting, and paid out processing.
Mentored new employees by performing a variety of training procedures and assistance.
02/1991 to 02/1995
Bank Teller / Vault TellerNorwest Bank － Urbandale West Des Moines, Iowa
Worked to cross-sell a variety of Norwest Family Products.
Processed client transactions paying particular attention to relationship building with the customers.
Responsible for opening and closing checking, savings and ATM accounts.
Provided mentoring support to Bankers and Tellers.
Community Meals from the Heartland.
Education and Training
Bachelor's DegreeWilliam Penn University
Essential Skills for Business Analysis
Business Management Detailing Business Data Requirements
Finance & Marketing
Certifications Certified ScrumMaster® PMI Agile Certification (PMI-ACP)® Scrum Alliance License 1985720 SAFe® 4.0 Agilist (SA)
Application Design, Business Analysis, Business Management, business process, business processes, Inspects, loan document, mentoring, sales, Scrum, software development, SQL, System Architect, systems development, underwriting
Activities and Honors
Results-oriented, relationship driven IT professional with demonstrated experience in a variety of Information Technology and Business initiatives. Dedicated team player, highly respected by peers, team members and management. Proven adaptation to variety of company cultures, processes, methodologies and tools. Excellent written, verbal and interpersonal skills. Solid understanding of all phases of the software development life cycle. Detail-oriented with strong problem solving and solutioning background. Ability to comprehend the big picture. Functional Summary Business Analysis and Leadership Tools and Methodologies Requirements Definition JAD Facilitation MS - Office Suite, MTM, TFS, VISIO Requirements Documentation Test Coordination SharePoint Business Idea Development Test Plan Development HP Quality Center Business Process Mapping Defect Tracking SQL, SQL Server, WinSQL Training / Mentoring Regression Testing Web Publishing System Documentation User Acceptance Testing RUP & Iterative Development Change Management Requirements Traceability Macromedia Breeze Workflow Analysis Scope Management Cyveillance Gap Analysis Virtual Team Management Atlassian Jira Impact Assessment Risk Management Agile Scrum Development Strategic Planning Various Diagram Techniques CA Agile Central Professional DuPont Pioneer. Johnston, Iowa