Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

An acclaimed Agile professional for Software Development Life Cycle – A Certified Scrum Master. Multi-faceted front-runner with a capitalist mindset, driving mission-critical results in the product life cycle, coupled with strong work ethics and impeccable integrity.

IT Services and Solution inclined professional with verified ability in planning and executing projects whilst adhering to traditional project management practices. Proficient in working closely with highly experienced Product Owner, Delivery Lead, Scrum Masters and other Stakeholders to meet business objectives and attain customer satisfaction. Capitalized on the strong communications skills, achieved consensus across organizational and functional lines and consistently delivered round the clock support till commercial success of a project while ensuring Agile/Scrum process to be implemented effectively. Maximized the productivity by providing the coaching to the team.

  • Metrics Reporting on JIRA, RALLY, TFS, Confluence, Azure DevOps ADO
  • Team Leadership & Coaching
  • Agile & Lean Methodologies
  • Scrum Ceremonies
  • Product Backlog Refinement
  • Change Management
  • Workflow Management
  • Project Reporting
  • Good listening skills
  • Written Communication
  • Interpersonal Communication
  • Business Requirements
  • Risk identification
Work History
12/2019 to Current
Scrum Master American Equity West Des Moines, IA,
  • Facilitate Scrum ceremonies such as: Sprint Planning, Daily Standup, Sprint Reviews, Retrospectives, and others to build and maintain high-performing teams.
  • Aid team and Product Owner in efforts to manage and sequence backlog.
  • Supports Product Owners in maintaining theproduct backlog, roadmap, and delivery deadlines, breaking down high-level business intents into workable components to achieve an efficiently prioritized high-value backlog.
  • Assists in building a high-performing team and promote relentless improvement at the Team level while improving team performance in areas of quality, predictability, flow, and velocity.
  • Utilizes intermediate coaching capabilities to influence teams and help coach on practices and procedures, soft skills, and Lean-Agile mindset.
  • With occasional support, guides teams through the decision-making process and teaches techniques on how to problem solve, improve communication, self-manage and self-organize.
  • Supports a trusting and safe environment where problems can be raised.
  • Helps manage interpersonal conflicts, challenges and opportunities for growth within the team.
  • Proactively manage risks, assumptions, issues, dependencies, and ensuring the coordination to escalate impediment rapidly.
  • Protects teams from interruptions and removes impediments that may impact the delivery of the product.
  • Continuously coach team members on the application of Agile principles to daily activities to ensure smooth functioning of the delivery team.
  • Utilizes team feedback and team metrics to identify areas of opportunity and works with the team to continuously improve.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Coached teams in Agile practices and provided necessary training to create a positive mindset to Agile methodologies.
  • Investigated and corrected or escalated project problems.
07/2017 to 11/2019
Scrum Master American Equity West Des Moines, IA,
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Deepened the understanding of Agile and Scrum of team and stakeholder whilst constantly improvising sprint to sprint.
  • Effectively developed strategic plans and managed the dependencies between scrum teams and lines of business.
  • Served in Product Owner capacity as needed, prioritizing backlog, story estimation, approving completed work based on Def of Done, ensuring work meets Def of Ready to be brought into sprint.
04/2016 to 05/2017
Scrum Master / Business Analyst Dell City, STATE,
  • Successfully created UML diagrams like Use case Diagrams and Activity Diagrams as well as created mock-up screens with MS Visio.
  • Effectively liaised with QA teams to design and develop teats plans and test cases to perform Use Acceptance Testing, Functional Testing and Regression Testing.
  • Committed to team success and excellence in the work product, including precise requirements, requirements traceability matrices for QA and Testing.
  • Demonstrated adeptness to take a business request and analyzed the current system and process changes needed to realize the new capabilities.
  • Developed Graphical representations of complex business processes and user stakeholder requirements, demonstrate design of the product or service. Defined test cases; translated stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Delivered complex project requirements from ideation to training users on the newly implemented business capabilities.
  • Quantified change controls, options and share impact with stakeholders and project teams to drive the decision making.
09/2015 to 03/2016
End User Support Technician / Scrum Master SAP America, Inc City, STATE,
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Expected in 06/2018
Bachelor of Science: Information Technology
Drexel University - Philadelphia, PA
Expected in 08/2014
Associate of Science: Liberal Arts And Sciences
Community College of Philadelphia - Philadelphia, PA
  • SAFe 5.0 Scrum Master (SSM)
  • Certified Scrum Master (CSM)

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School Attended

  • Drexel University
  • Community College of Philadelphia

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Scrum Master / Business Analyst
  • End User Support Technician / Scrum Master


  • Bachelor of Science
  • Associate of Science

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