scrum master resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Linux Systems Administrator / DevOps Engineer / Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Mission-focused with extensive experience mentoring highly skilled teams with over 2 years of experience in leading, and facilitating successful teams. I am a motivated IT professional with hands on systems administration, System configuration, Enthusiastic team player, always looking for innovative and efficient engineering solutions, Energetic self-starter capable of learning quickly with minimal guidance. I am seeking to progress my career in the Information Technology sector, where I will use my skills and experience in system maintenance and technical troubleshooting to contribute to an active growth and productivity of the company.

  • Leadership
  • JIRA: Kanban/Confluence
  • Conflict Management
  • Teamwork / Collaboration
  • APACHE web Server, Progress
  • Bash
  • Conflict Management, Reporting
  • Customer service
  • Database: MySQL
  • Firewalls, HTTP, LAMP
  • Managing
  • Networking
  • Organizing
Work History
Scrum Master, 01/2019 to Current
Amerisourcebergen Corporation - CorporateDarby, PA,
  • Evangelized Agile as strategic asset of culture and business value, inspiring teams of 8 in implementation Scrum Framework
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity
  • Facilitated Scrum framework -backlog grooming, sprint planning, daily scrums, sprint reviews, and sprint retrospectives, to realize full team engagement
  • Anticipated possible impediments to team delivery including cultural barriers, logistical challenges and technical issues
  • Coached teams in Agile practices and provided necessary training to create positive mindset to agile methodologies
  • Worked to provide continuous improvement for product development life cycle, and in realizing sprint goals
  • Facilitated Scrum team progress to overcome obstacles and realize success throughout each sprint
  • Collaborated with product owner, team members, technologists and other scrum masters to define solutions and drive progress
  • Shielded scrum team from external interference for optimal productivity and success of Agile process
  • Assisted Product Owner in managing product backlog and supported Scrum framework for biweekly sprint releases
  • Applied Scrum framework to shorten cycle time and achieve target margins
  • Provided extensive guidance on agile scrum values to build highly effective teams
  • Worked effectively with multiple Scrum teams both internally and off-shore
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track
  • Investigated and corrected or escalated project impediments
  • Closely collaborated with team members to identify and quickly address problems
  • Prepared reports each, updating customers and senior leaders on progress and roadblocks
  • Drove adoption and led transition to agile business environment and enforcing agile methodologies and Scrum Framework on product delivery within organization
  • Organized and facilitated backlog refinement meetings to assist Product Owner in creating short, simple and clear user story, refining and maintaining Product Backlog
  • Worked with Scrum team to develop test plans and test cases
  • Nurtured high performance and self-organizing teams through servant - leader relationship
  • Managed Sprint Backlog, Product backlog using JIRA and Kanban boards
  • Monitored and Reporting team progress and performance and Sprints status via burn-down charts using JIRA
  • Organized and Facilitated sprint planning, sprint demo, sprint review, sprint release and sprint retrospective (Scrum ceremonies)
  • Organized and facilitate daily Scrum meetings to allow Scrum Team synchronized their work and discussed issues and impediment
  • Coached core scrum principles of collaboration, prioritization, team accountability and visibility
  • Tracked team's velocity regularly to provide status update to product stake holders and help team to fine-tune development process to attain consistent velocity
  • Helped team to keep check on technical debt without impacting overall sprint progress thereby bringing transparency in daily/weekly progress
  • Kept Scrum Team focused and shielding them from outside influences and distractions
  • Identified problems, impediments, dependencies, and other team dysfunctions and facilitate quick resolution
  • Identified and mitigated team risks and impediments to sprint goals (blocking issues, critical defects and conflicts) on daily basis
  • Generated burn down charts based on prioritization and communicated progress to steering committee
DevOps Engineer, 02/2017 to 03/2018
Applied Systems, Inc.Atlanta, GA,
  • Installation and Configuration of APACHE web Server on Linux platforms troubleshoot and access log files for errors and web access traffic
  • Creating new Ansible YAML, Play-books, Roles and bash shell scripts for application deployments
  • Fix issues related to SElinux
  • Verify and troubleshoot failed maven builds on Jenkins, verifying artifact id, and date stamps on Nexus, troubleshoot, document and communicate failed builds Development team
  • Deploy snapshots of application codes to Development and QA environments using playbooks & roles
  • Creating documentation resources to aid in future troubleshooting issues, to interact with users and business partners to design solutions for current and future business problems including cloud Migration solutions
  • Collaborating with Dev and Prod teams to ensure smooth running of pipeline
  • Working with Dev team, making modifications on code using Git VCS to clone, add, commit and push codes from local and master branches to central repositories
  • Resolve package Management dependency issues
  • Using Splunk to monitor overall server performance, log management and communicating log messages to appropriate teams in different environments within organization
  • Installation, configuration and hardening Linux servers, working with security team on future patching needs
Linux Systems Administrator, 05/2016 to 11/2016
LeidosKansas City, MO,
  • Analyzing system and application logs, performing upgrades and Patching
  • Perform installation, configuration, monitoring and troubleshooting of LAMP
  • User/group administration, file/directory security, authentication and access management (SSH, Firewalls)
  • Configuring SElinux
  • Configuration and management of network services (HTTP,)
  • Troubleshoot boot issues, identify and resolve service failures affecting boot
  • Resolve package management dependency issues
  • Collect system information to aid in troubleshooting
  • Installation, configuration, and Hardening of Linux servers
  • Performing periodic system updates/Patches
Help Desk Assistant, 06/2013 to 03/2015
Sheridan Memorial HospitalSheridan, WY,
  • Providing fast pace customer service satisfaction in quota driven environment, providing accurate customer support to clients all over Cameroon of English and French language backgrounds
  • Hardware assembly and quality control
  • Testing & troubleshooting new applications
  • Collaborate with IT professional to track company asset inventory database
Bachelor of Arts: Education, Expected in 2014 to University of Buea - Cameroon ,
Associate of Science: Information Technology, Expected in 2012 to Presbyterian Computer Institute - Cameroon,

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Resume Overview

School Attended

  • University of Buea
  • Presbyterian Computer Institute

Job Titles Held:

  • Scrum Master
  • DevOps Engineer
  • Linux Systems Administrator
  • Help Desk Assistant


  • Bachelor of Arts
  • Associate of Science

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