scrum master resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Value-driven Servant leader , Scrum Master and Coach with strong critical thinking skills, proficient in discovering and implementing creative solutions to complex challenges. Highly skilled communicator who understands the holistic business value of a project and prioritizes accordingly. Demonstrated expertise in the areas of stakeholder management, team building, change implementation, negotiation, facilitation, influencing, including strong skills in active listening to improve team effectiveness, continual progress and performance.

  • Project management (Waterfall & Agile)
  • Business & IT Planning
  • Scrum
  • KanBan
  • SAFe
  • Project documentation
  • Servant Leader
  • Team building & mentoring
  • Quality Assurance
  • Capacity planning
  • SDL
  • Project risk management
  • Stakeholder management
  • Process improvement
  • Requirements gatherings
  • Software testing
  • Agile Transformation
  • Leadership
  • Organizational and Team Agility,
  • Agile Coaching (Individual, Teams, Programs)
  • Release management
  • Business value delivery
  • Strategy alignment
  • Cross-team collaboration
Work History
01/2021 to Current
Scrum Master Medline Industries, Inc. Redmond, OR,


  • Supporting 2 agile teams that were focused on moving applications from our data centers to the cloud
  • Responsible for facilitating and driving effective engagement during backlog refinement , daily scrums , sprint reviews and sprint retrospectives
  • Supporting the Product Owner with respect to grooming and maintaining the product backlog thus maximizing the value of the team's work
  • Managed critical stakeholder relationships across Chevron to successfully complete Risk Management Solutions Single Sign-On (SSO)
  • Created an agile assessment and maturity model providing insights and opportunities for organizational growth
  • Created new ways of working in Agile marketing, data warehouse, shared services and CRM
  • Removing any impediments that would prevent the team from achieving its sprint goals (internal to the team as well as external, dealing with all cross functional teams as appropriate)
  • Assessing the Scrum maturity of my teams and coaching team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Guiding the teams on how to get the most out of self-organization
  • Ensuring all team members are adhering to scrum values and agile best practices
  • Modernized project, issue, and release tracking processes via custom JIRA workflows, boards, dashboards and Confluence macros and templates.
  • Worked with POs and delivery managers in the implementation of the OKR framework (Objectives and Key Results) to more effectively guide commerce strategy and delivery
11/2015 to 08/2020
Scrum Master Medline Industries, Inc. Houston, TX,
  • Conducted grooming meetings, Daily standup, Sprint Planning, Sprint Review & Sprint Retrospective meetings
  • Provided Executives the ability to identify real-time impacts and progress of Enterprise risks and AWS vulnerabilities through dashboards
  • Supported 3 digital payments product teams and brought visibility visibility into delivery targets, commitments, and progress to enhance authorization platforms that process VISA/MasterCards authorizations and detect fraud
  • Established innovative and engaging retrospectives which resulted in teams adopting methods to increase accountability and ownership
  • Used Burn-down and velocity charts to monitor project progress and radiate information to stakeholders and program managers as requested
  • Collaborated with system architects, business analysts and product managers to understand business epics and features
  • Proactively identified impediments and appropriately resolved using a network of peers and formal channels by escalating issues when required
  • Worked with other scrum masters at scrum of scrums to coordinate and synchronize project plans, activities, and dependencies of parallel projects, making sure work was continuously in sync
  • Used consensus building approach to create strong team commitment to the project and each other
  • Created new capacity tracker which helped with delivery predictability and increased velocity by over 20%.
06/2012 to 08/2014
Systems Administrator Sentar Inc Charleston, SC,
  • Maintained and administered Active Directory Servers, including daily monitoring, trouble shooting and performance analysis.
  • Supported Server based environment on Windows 2008/2012/R2 Active Directory, DNS, DHCP, and ADCS.
  • Setup Virtual Machines for all Mac Computers and installed Windows Servers within them.
  • Set up Users, Groups, Organizational Units, and other Active Directory Projects, as well as configuring all company Mac Computer Microsoft Remote Desktop Connections.
  • Corporate G-Suite Super Administrator, managing Google Cloud account by assigning administrator roles to other users.
03/2011 to 06/2012
Windows Administrator Caci International Inc. Tysons Corner, VA,
  • Managed Windows network (users, computers, printers, etc.) with Active Director for the headquarters and branch
  • Performed daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)
  • Installed and configured Windows server 2008 R2 ADC, implemented new group policies, and migrated all resources
    under the domain.
Expected in to to
BBA: Finance
Howard University - Washington, DC

Professional Scrum Master 1 (

SAFe Scrum Master (ScaledAgile)

SAFe Advanced Scrum Master (ScaledAgile)

Certified Scrum Master (Scrum Alliance)
Certified Product Owner (Scrum Alliance)

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Resume Overview

School Attended

  • Howard University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Systems Administrator
  • Windows Administrator


  • BBA

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