Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Team-oriented individual with 9 years of experience and well-versed in building positive relationships with customers and other stakeholders.

Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Considered expert in prioritizing tasks and optimizing workflows.

  • Customer interaction
  • Risk identification
  • Planning and Coordination
  • Adaptability
  • Leadership
  • Self-motivated professional
  • Teamwork
  • Conflict resolution
  • Supervision
  • Relative Estimation
  • Reporting template development
Work History
Scrum Master, 04/2012 to Current
Amita HealthGlendale Heights, IL,
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Worked with Scrum boards and effective value-driven backlog management practices
  • Experience assisting product owners in best practices for managing and organizing the product backlog
  • Facilitated Definition of done (DoD) negotiations enabling higher product quality and continuous integration/continuous development (CI/CD)
  • Experience with Artifacts (Product Backlog, Sprint Backlog, Product Increment, Definition of Done) and Time Boxes (Events)
  • Created user stories, worked on acceptance criteria, and prioritized stories so that a potentially shippable increment could be delivered
  • Facilitated Scrum ceremonies like the Daily Agile Scrum & “Stand-up”, Sprint Planning, Sprint Retrospective Sessions and Sprint Review
  • Experience preparing stakeholders for incremental delivery (iterative), facilitating transparency with development team
  • Co ordinated problem solving within the team to drive team velocity
  • Collected, reviewed, analyzed, managed, system and user requirements from business users into user stories
  • Assisted team members in Agile estimation techniques for user stories
  • Created and shared status reports, sprint velocity reports, roadmaps and process flows
  • Protected the team from over-commitment, worked with Product Owner to manage backlog, and prioritize resolution of defects/bugs
  • Proactively removed blockers/barriers enabling project team to complete responsibilities.
  • Guided projects to completion on time, within scope, and on budget.
  • Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Managed minimum of 2 projects each year while maintaining adherence to budget, schedule and scope requirements.
  • Closely collaborated with project members to identify and quickly address problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Visual Basic Developer, 10/1999 to 08/2002
BoeingCambridge, MA,
  • Provided front-end website development using WordPress, Hubspot and other editing software.
  • Developed user interface architecture and style updates for website redesign.
  • Built working relationships with clients and team.
  • Developed test scripts, analyzed code and found causes of errors and revised programs corrections. .
  • Analyzed and resolved issues that arose in production systems.
  • Compiled code into programs and corrected errors detected in compile process
  • Performed testing and debugging functions as well as built new features in old codes of existing web and window based applications
  • Created and modified reports using Crystal Reports.

Junior Programmer Analyst, 12/1996 to 04/1998
Origon SystemsCity, STATE,
  • Worked closely with clients to establish specifications and system designs.
  • Drafted comprehensive crystal reports to document bugs and design flaws.
  • Debugged and modified Visual Basic software components.
  • Updated documentation with project deviations to capture changes.
  • Collaborated with other developers to identify and alleviate number of bugs and errors in software.
  • Designed and developed reports using SQL server reporting services.
Master of Science: Computer And Information Sciences, Expected in
University Of Madras - Chennai, India,
Bachelor of Science: Mathematics, Expected in
University Of Madras - Chennai, India,
  • Certified Scrum Master (CSM)

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School Attended

  • University Of Madras
  • University Of Madras

Job Titles Held:

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  • Visual Basic Developer
  • Junior Programmer Analyst


  • Master of Science
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