scrum master resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced Scrum master; well knowledgeable of working with software development organizations practicing scrum and agile. Team-oriented individual with exemplary presentation skills and leading high performance teams. Professional scrum master with good communication and strong critical thinking and decision making skills.

  • First level scrum master certification; PSM I
  • Experience working with software development team and technology industry that was applying Scrum principles.
  • Good skills of communication, leadership, facilitation, situational awareness, conflict resolution, empowerment, management and increasing transparency.
  • Experience with agile methodology and frameworks like Scrum and Kanban.
  • Experience working with tools and technologies like JIRA, Trello, Java and MS Office.
  • Collaborate with other agile team-of-teams Scrum Masters to ensure cross-functionality and best practices are being encouraged across the program.
  • Track and remove impediments or facilitates the removal of impediments.
  • Knowledge of numerous techniques for eliciting change in team behavior (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
  • Experience with scrum ceremonies.
  • Knowledge of software development lifecycle.
  • Experience working with Agile oriented user stories.
  • Experienced with Azure dev0ps for tracking Agile projects.
  • Well experienced with MS Word, MS Excel and MS Office
Work History
02/2021 to 09/2021
Scrum Master Outsource Consulting Services, Inc Aiken, SC,
  • Plan Agile best practices and encourage team cohesion, overcoming impediments and hurdles to productivity.
  • Collaborate with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Facilitate Scrum processes – sprint planning, backlog refinement, daily scrums, sprint reviews and sprint retrospectives.
  • Enforce alignment of project strategy with business objectives and make modifications to promote efficient project completion.
  • Protect the sprint backlog from scope creep during execution of the PI, remove impediments for the team and raise larger issues to the Release Train Engineer.
  • Share metrics with the team and upper management and drive improvement using metrics .
  • Ensure that the team have a clear understanding of Definition of Done and how to meet it.
  • Help team members communicate, coordinate, and cooperate Supports and facilitate Scrum process.
  • Observe team dynamics, recognized strengths and weaknesses of individual team member's contributions, and coach the team as a whole to improve.
  • Lead and facilitate SAFe ceremonies to include sprint planning, sprint review, demos, sprint retro, and PI planning.
  • Work with Product Owner to develop User Stories to meet the Feature acceptance criteria.
  • Coach the team on agile and scrum principles with the goal of continuous improvement.
03/2020 to 01/2021
Scrum Master Outsource Consulting Services, Inc Santa Clara, CA,
  • Supported Scrum framework for monthly sprint releases.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.
  • Guided the team on self organizing skills in order to realize the full potentials of the Agile frameworks at a sustainable pace that is comfortable for the organization.
  • Ensured delighting customers clear and concise communication across teams, leadership and peers
  • Helped implement SAFe.
  • Built a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Operated using Scrum and Kanban frameworks to efficiently organize and carry out project tasks.
  • Closely collaborated with project members to identify and quickly addressed problems.
02/2019 to 01/2020
Customer Service Representative Pugs Gear Pittsburgh, PA,
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Recommended products to customers, thoroughly explaining details.

Expected in to to
Summer School: Computer Science
Coventry University - Coventry, Uk,

3 month summer school in Computer science learning IT skills and how to operate tools like MS office and Java.

Expected in to to
: Professional Scrum Master I


Expected in 01/2024 to to
Bachelor of Science: Psychology


Additional Information
  • Worked with autistic children for 4 months as internship for Psychology . Assisting them with reading, writing and speech.
  • Student support representative for international students at Coventry univerisity
  • Customer service agent at Pronto technologies company
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Coventry University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Customer Service Representative


  • Summer School
  • Bachelor of Science

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