Jessica Claire
, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Determined and experienced Certified Scrum Master with a proven record of successfully delivering large software development projects on time and within budget. Full knowledge of the SDLC with expertise in coaching teams on agile principles, values and transitioning from waterfall to agile. A servant leader and a goal oriented professional, ready to add value to any organization.
  • Agile
  • Servant-leadership
  • Problem resolution
  • Relationship-Building
  • SDLC
  • Self-motivated
Work History
04/2019 to 12/2020
Scrum Master Outsource Consulting Services, Inc Aiken, SC,
  • Served as scrum master for two scrum teams simultaneously.
  • During the planning phase of the project, I successfully guided three development teams through transition from waterfall to Agile development.
  • This project was focused on developing and maintaining an application used to track patient information regarding healthcare needs and billing.
  • End users included health care professionals, administrative staff and patients themselves.
  • I used metrics such as the burn down chart, velocity chart and capacity planning to track team progress.
  • Scrum team was made up of product owner, developers, quality analyst and DBA.
  • Jira and Confluence were used as our SDLC tools to maintain project artifacts and we ran 2-week sprints.
  • Focused on developing more trusted and collaborative team environment where problems can be raised without fear of blame or being judged with complete focus on problem resolution.
  • Partnered with Product Owner, especially with respect to grooming and maintaining product backlog.
  • Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint Retrospectives, Sprint Demos, Backlog grooming, and Release Planning.
  • Scheduled and allocated work, coaching, and resolving problems to meet technical performance and financial objectives.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
02/2016 to 12/2019
Scrum Master Outsource Consulting Services, Inc Santa Clara, CA,
  • Within multiple scrum teams in facilitating the transition from Waterfall into Agile methodology.
  • Worked with the scrum team to facilitate, educate and coach them on the scrum framework.
  • Teams were made up of business analyst, quality analyst, and developers.
  • We ran 1 month long sprints and released quarterly.
  • Used Jira as SDLC tools and Skype for business for communication, as teams were co- located.
  • Project was application based and data driven, with overall goals to improve business efficiency and user interaction.
  • Application enabled users to access all necessary day to day banking needs.
  • Also, on the backend enabled the business to be able to keep tracks of end user records and account status.
  • Worked closely with Product Owner, coordinating prioritization of product backlog, grooming and story estimation.
  • Facilitated Scrum Daily standup, Backlog Grooming, Sprint Planning, Sprint Review and Sprint Retrospective meetings.
  • Monitored and communicated sprint progress through Burndown and Burnup Charts.
  • Eliminated team impediments daily to allow team to deliver sprint goals and deliverables.
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
Expected in
Certified Scrum Master Scrum Alliance:
- ,
Expected in
Master of Public Health Student:
Southern New Hampshire University - , New Hampshire, OH
Expected in
Bachelor of Science:
University of Maryland Eastern - ,

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School Attended

  • Southern New Hampshire University
  • University of Maryland Eastern

Job Titles Held:

  • Scrum Master
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  • Certified Scrum Master Scrum Alliance
  • Master of Public Health Student
  • Bachelor of Science

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