Scrum Master & Agile Coach (CSM, CSPO, LSSGB)
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Highly motivated, innovative and results driven servant leader with a solid background in Agile/Scrum/ Lean/Kanban & proven track record of guiding data, infrastructure, software development & business teams towards scalable & customer focused product delivery.

Aspiring to leverage several years of education & professional experience to deliver working products & business solutions

to transform goals into actionable improvements & positive outcomes.

Always take pride in understanding team dynamics & removing impediments while guiding them to complete work iteratively, incrementally & efficiently.

  • Agile, Scrum, Kanban
  • Lean & process improvement
  • Product Management & Project Management
  • Change Management, Project planning & implementation
  • Coaching, Training & Facilitation
  • Data Analytics
  • Servant leadership & Conflict resolution
Illinois State University Normal, IL Expected in 05/2017 Master of Science : Technology Project Management - GPA :

Minor in Organizational Training & Development

Kampala International University Kampala, UG., Expected in 01/2015 Bachelor of Science : Economics & Applied Statistics - GPA :
  • Certified ScrumMaster (CSM)
  • Certified Scrum Product Owner (CSPO)
  • Lean Six Sigma Green Belt Certification (LSSGB)


  • Enterprise JIRA and JIRA Align (6 years)
  • Tableau (4 years)
  • VersionOne (6 years)
  • Confluence (4 years)
  • Gitlab (4 years)
  • Microsoft Excel, Visio, Word, PowerPoint (12 years)
  • OneNote, Teams, SharePoint (12 years)
Work History
Citizens Financial Group, Inc. - Scrum Master
Loudonville, NY, 12/2021 - Current
  • Currently lead two high performing Scrum Teams in Consumer and Home Lending Technology in developing and maintaining software and applications related to product pricing, closing, loan fees, loan estimates, compliance etc. for Home mortgage customers.
  • Perform and administer quarterly Agile team assessments to review, assess team maturity in several areas and provide feedback for improvement.
  • Coach Product Owners on best practices to build, refine and prioritize items on backlog.
  • Guide teams towards swift identification, management and resolution of defects to ensure quality product development.
  • Coach Software Engineers towards optimizing crucial Agile related data such as Sprint churn, cycle times, predictability, velocity, defect resolution etc.
  • Monitor tableau data for trends and utilize this to coach and recommend team improvements.
  • Identify and swiftly address team obstacles and impediments by leveraging related resources and escalation paths as needed.
  • Advise leadership and recommend major ideas for Agile growth and development of teams and Enterprise in general.
Citizens Financial Group, Inc. - Scrum Master
Macedonia, OH, 03/2020 - 12/2021
  • Led a team of 8 in development & successful maintenance of on prem distribute cache for Application Developers. Reduced provisioning turn around time by 12 hours & realized 100% self-service for customers through system modifications. Teams identified & completed necessary test automations that increased accuracy & product validation.
  • Successfully removed impediments in teams experiencing issues with Sprint work completion (velocity) by designing and introducing Excel spreadsheet enabling teams to take on sustainable story points based on capacity.
  • Manages team dependencies by ensuring early identification of risks & dependencies, cross collaboration with Product owners & other Scrum Masters, appropriate stakeholder management & facilitating Scrum of scrums.
  • Facilitates team discussions in developing product roadmaps and objectives/key results (OKR) that align properly with product development goals.
  • Achieved over 95% of laid out objectives & key results with teams in 2021 Q1, Q2 & Q3 & realized 25% improvement in lead time completion due to excellent handling of dependencies, Sprint planning and work breakdown.
  • Facilitates Daily scrums, Sprint plannings, Backlog refinements, Sprint reviews (Showcases) & Sprint retrospectives to realize full team engagement.
  • Implemented Agile health checks with Technology teams to understand state of Agile journey and developed growth plans capturing Identified improvements & recommendations for teams.
  • Coached Product Owners & teams in developing strong & direct story descriptions & acceptance criteria thereby generating customer oriented & quality products.
  • Provided recommendations to leadership on methods to ensure continued success of Agile implementation within the organization leading to significant results by following Agile values & principles.
Avanade - Agile Coach
Raleigh, NC, 10/2019 - 03/2020
  • Onboarded and coached over 15 Technology, infrastructure, data & Business teams in Agile, Scrum and lean concepts from inception to maturity and achieved an average 4.85/5 business partner rating with team products/services.
  • Developed and designed comprehensive training resources for new Scrum teams with information ranging from Agile principles & values, Scrum roles, events, artifacts to detailed concepts such as acceptance criteria, capacity/velocity, reports.
  • Trained over 100 separate team members in using VersionOne, Gitlab & provided coaching & feedback as needed.
  • Coached & led software development team to achieve goal of improved resiliency by decreasing MTTR by 10% & significantly reducing the probability of experiencing data loss for customers.
  • Designed health checks, surveys & growth plans for teams to support continuous improvement. Realized efficiencies & improved collaboration in 3 months based on team feedback.
  • Led as Scrum Master for an Enterprise Virtual mail adoption project team that identified & realized over 850k in cost savings, improved efficiencies in virtual mail delivery for employees and a 4.75/5 internal customer product rating.
  • Developed team metrics & reports to illustrate growth, trends & maturity levels. Shared information with leadership and provided improvement recommendations.
  • Assisted teams in setting up Scrum cross functional teams with adequate resources and developed skills matrix to help identify skill gaps & opportunities for optimal performance.
Rockwell Automation, Inc. - Business Process Analyst
East Setauket, NY, 03/2019 - 10/2019
  • Collaborated with Enterprise Technology & Administrative Services AudioVisual Services & Operations teams to investigate & analyze the current Audiovisual strategy. Provided recommendations & detailed roadmap to Directors for a modernized, consistent & more efficient Audiovisual infrastructure, equipment, meeting rooms & facilities for Enterprise AV future state.
  • Led as Scrum Master for Virtual mail project while collaborating with Enterprise Imaging & Service delivery Analysts to research, analyze & recommend improved efficiencies including elimination of non value add activities, identified/realized costs savings of over 850k & significant reduction in lead times for mail delivery & improved info security on mails.
  • Led process improvement project leading to identification of cost savings, expense reduction, & return of investment over 235k/year due to process automation and efficiencies in utilizing available tools & shortcuts in TRIRIGA and Excel. Also reduced average scheduling time by 40% as a result of implementation.
  • Led Agile project redesign of Administrative Services library of Manual articles, policies, SOP's, including establishing more efficient document repository, developing governance & control testing measures for sustainability to ensure improved audit results & risk mitigation.
  • Led CCPA regulatory project. Designed & implemented processes for Administrative Services & HR to receive & respond to consumer data requests efficiently while adhering to Federal & State regulations.

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Resume Overview

School Attended

  • Illinois State University
  • Kampala International University

Job Titles Held:

  • Scrum Master
  • Scrum Master
  • Agile Coach
  • Business Process Analyst


  • Master of Science
  • Bachelor of Science

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