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Scrum Master Resume Example

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Sebastine C.
Iwueke
Scrum Master & Agile Coach (CSM, CSPO, LSSGB)
Professional Summary

Highly motivated, innovative and results driven servant leader with a solid background in Agile/Scrum/ Lean/Kanban & proven track record of guiding data, infrastructure, software development & business teams towards scalable & customer focused product delivery.

Aspiring to leverage several years of education & professional experience to deliver working products & business solutions

to transform goals into actionable improvements & positive outcomes.

Always take pride in understanding team dynamics & removing impediments while guiding them to complete work iteratively, incrementally & efficiently.

Skills
  • Agile, Scrum, Kanban
  • Lean & process improvement
  • Product Management
  • Project Management
  • Change Management
  • Project planning & implementation
  • Coaching, Training & Facilitation
  • Data Analytics
  • Servant leadership & Conflict resolution
Education
Illinois State UniversityCity, State05/2017Master of Science:Technology Project Management

Minor in Organizational Training & Development

Kampala International UniversityCity01/2015Bachelor of Science:Economics & Applied Statistics
Certifications

  • Certified Scrum Product Owner CSPO )

  • Certified ScrumMaster (CSM)

  • Lean Six Sigma Green Belt Certification (LSSGB)

Work History
Company Name - Scrum Master
City, State03/2021 - Current
  • Led a team of 8 in development & successful maintenance of on prem distribute cache for Application Developers. Reduced provisioning turn around time by 12 hours & realized 100% self-service for customers through system modifications. Teams identified & completed necessary test automations that increased accuracy & product validation.
  • Successfully removed impediments in teams experiencing issues with Sprint work completion (velocity) by designing and introducing Excel spreadsheet enabling teams to take on sustainable story points based on capacity.
  • Manages team dependencies by ensuring early identification of risks & dependencies, cross collaboration with Product owners & other Scrum Masters, appropriate stakeholder management & facilitating Scrum of scrums.
  • Facilitates team discussions in developing product roadmaps and objectives/key results (OKR) that align properly with product development goals.
  • Achieved over 95% of laid out objectives & key results with teams in 2021 Q1, Q2 & Q3 & realized 25% improvement in lead time completion due to excellent handling of dependencies, Sprint planning and work breakdown.
  • Facilitates Daily scrums, Sprint plannings, Backlog refinements, Sprint reviews (Showcases) & Sprint retrospectives to realize full team engagement.
  • Implemented Agile health checks with Enterprise Technology teams to understand state of Agile journey and developed growth plans capturing Identified improvements & recommendations for teams & management.
  • Coached Product Owners & teams in developing strong & direct story descriptions & acceptance criteria thereby generating customer oriented & quality products.
  • Provided recommendations to leadership on methods to ensure continued success of Agile implementation within the organization leading to significant results by following Agile values & principles.
Company Name - Agile Coach
City, State10/2019 - 03/2021
  • Onboarded and coached over 15 Technology, infrastructure, data & Business teams in Agile, Scrum and lean concepts from inception to maturity and achieved an average 4.85/5 business partner rating with team products/services.
  • Developed and designed comprehensive training resources for new Scrum teams with information ranging from Agile principles & values, Scrum roles, events, artifacts to detailed concepts such as acceptance criteria, capacity/velocity, reports.
  • Trained over 100 separate team members in using VersionOne, Gitlab & provided coaching & feedback as needed.
  • Coached & led software development team to achieve goal of improved resiliency by decreasing MTTR by 10% & significantly reducing the probability of experiencing data loss for customers.
  • Designed health checks, surveys and growth plans for teams to support retrospectives and continuous improvement. Realized improved efficiencies and collaboration in just 3 months based on team feedback.
  • Led as Scrum Master for an Enterprise Virtual mail adoption project team that identified & realized over 850k in cost savings, improved efficiencies in virtual mail delivery for employees and a 4.75/5 internal customer product rating.
  • Developed team metrics & reports to illustrate growth, trends & maturity levels. Shared information with leadership and provided improvement recommendations.
  • Assisted teams in setting up Scrum cross functional teamswith adequate resources and developed skills matrix to help identify skill gaps & opportunities for optimal performance.
Company Name - Business Process Analyst
City, State03/2019 - 10/2019
  • Collaborated with Enterprise Technology & Administrative Services AudioVisual Services & Operations teams to investigate & analyze the current Audiovisual strategy. Provided recommendations & detailed roadmap to Directors for a modernized, consistent & more efficient Audiovisual infrastructure, equipment, meeting rooms & facilities for Enterprise AV future state.
  • Led as Scrum Master for Virtual mail project while collaborating with Enterprise Imaging & Service delivery Analysts to research, analyze & recommend improved efficiencies including elimination of non value add activities, identified/realized costs savings of over 850k & significant reduction in lead times for mail delivery & improved info security on mails.
  • Led process improvement project leading to identification of cost savings, expense reduction, & return of investment over 235k/year due to process automation and efficiencies in utilizing available tools & shortcuts in TRIRIGA and Excel. Also reduced average scheduling time by 40% as a result of implementation.
  • Led Agile project redesign of Administrative Services library of Manual articles, policies, SOP's, including establishing more efficient document repository, developing governance & control testing measures for sustainability to ensure improved audit results & risk mitigation.
  • Led CCPA regulatory project. Designed & implemented processes for Administrative Services & HR to receive & respond to consumer data requests efficiently while adhering to Federal & State regulations.
Memberships & Affiliations
  • Member of Project Management Institute (PMI)
  • Member of Young Business Professionals (YBP)
  • Member of Scrum Alliance
  • Member of Six Sigma Global Institute
Software
  • VersionOne (5 years)
  • JIRA & JIRA Portfolio (3 years)
  • Microsoft Excel, Visio, Word, PowerPoint, OneNote, Teams, SharePoint (10 years)
  • Gitlab (4 years)
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Resume Overview

School Attended

  • Illinois State University
  • Kampala International University

Job Titles Held:

  • Scrum Master
  • Agile Coach
  • Business Process Analyst

Degrees

  • Master of Science : Technology Project Management
    Bachelor of Science : Economics & Applied Statistics

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