School Business Manager resume example with 14+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Goal-oriented business manager dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. Over 15 years of successful experience in customer service and management, including finance and employee relations. Recognized consistently for performance excellence and contributions to success in leadership within service industry. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel independently and with a team.

  • Critical thinking
  • Excellent work ethic
  • Data management
  • Training & Development
  • Good listening skills
  • Customer service
  • First Aid/CPR
  • Multitasking abilities
  • Interpersonal Communication
  • Planning and Coordination
  • Analytical skills
  • Microsoft Office
  • Verbal and written communication
  • Flexible & Adaptable
  • Conflict resolution
  • Leadership
  • Collaboration
  • Detail-oriented
Work History
12/2017 to Current School Business Manager Halau Ku Mana New Century Public Charter School | City, STATE,
  • Responsible for overseeing and managing all financial activities of the organization in a manner that is compliant with all State and Federal laws, ensure fiscal accountability, promote financial prudence, and maintain a financially healthy organization given limited resources.
  • Maintain school fiscal records, documentation, and administrative procedures to ensure compliance with business services rules, regulations, and guidelines; including vendor files, contracts, and agreements.
  • Recommend and implements process improvements regarding accounts management.
  • Prepare a variety of financial reports (monthly variance, budget to actuals, quarterly financials, etc.).
  • Assist with grant/funding applications and prepare grant reports for federal and private grants received.
  • Ensure that payroll is conducted with accuracy and completed in a timely manner that meets established deadlines.
  • Support the Head of School and/or Fiscal Officer with all finance-related projects including developing budget scenarios and ensuring consistent budget assumptions.
  • Maintain student accounts.
  • Establish and maintain a filing system for all employee records; creates and updates all HR forms in accordance with State and Federal employment laws.
  • Recruit for vacancies and perform a full cycle of recruiting activities, such as sourcing and screening applicants, support hiring manager, coordinate regulatory screening (fingerprinting, background checks, teacher license, and certifications), and lead onboarding activities for new hires.
  • Understand the various collective bargaining agreements and ensure compliance.
  • Maintain employee leave balance.
  • Responsible for the development and implementation of a site usage policy for all nonschool-related and after-hours activities.
  • Manage site use calendar.
  • Scrutinize facility wear and tear and makes recommendations as to needed facility improvements.
  • Seek out proposals for identified facility improvements and present to the Head of School.
  • Communicate awarded proposals and schedule work with contractors.
  • Communicate job progress to Head of School to share at regular Board meetings or as needed.
  • Manage project budget and scheduled payments.
  • Communicate any changes to Head of School.
  • Manage Maintenance of School Buses and coordinate repairs/maintenance needs with repair shop.
  • Communicate bus status (available, out of order, etc.) with school administration/staff on a regular basis.
  • Support health & safety committees.
  • Organize and maintain a filing system that directly supports the responsibilities for the Head of School.
  • Manage the Head of School’s calendar; plan and schedule meetings; reschedule when necessary; understand and become familiar with priorities.
  • Assist with necessary support to complete various reports and projects.
  • Facilitate communication between Governing Board members – including scheduling of general and committee meetings.
  • Prepare materials for meetings; ensure that there are sufficient copies of documents and materials for board members and/or send electronic files prior to meetings.
  • Responsible for taking minutes when Board Secretary is unavailable.
  • Attend meetings, as necessary or directed by Board Chairperson and/or Head of School.
  • Manage school lunch orders including preparing order form, process orders/payments, submit monthly order counts to vendor, etc.
  • Manage school uniform orders including preparing order form, process orders/payments, submit order counts to vendor, pick up orders and verify, prepare individual orders and coordinate student pick up.
  • Actively participate and promote the use of the Hawaiian language.
  • Participate in staff meetings, in-service sessions, and other instructional training workshops as needed.
  • Support special projects as needed.
  • Embrace and uphold the responsibility of our ‘Ae Like and vision and mission; to Hoʻokumu (Build grounding and foundation), Hoʻokele (Forge direction and connections) and Hoʻomāna (Provide sustenance and empowerment).
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Evaluated report data to proactively adjust and enhance school operations.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Prepared quotes for new products and services and composed budgets.
  • Approved regular payroll submissions for 25+ employees within Altres.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Quickbooks.
  • Developed and maintained relationships with school customers and suppliers through continual communication and follow through.
  • Demonstrated new products, procedures and techniques to employees.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across Google calendars and programs.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Administered yearly budget of $1M+ to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Verified 25+ salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Google and MS Office Suite.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained computer and physical filing systems.
  • Prepared vendor invoices and processed incoming payments.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated special projects and managed schedules.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Met challenging quotas for productivity and accuracy of work.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all administrative employees.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Developed internal requirements which complied with Hawaii State Public Charter School standards to minimize regulatory risks and liability across program.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Leveraged advanced skills and training to support operational needs of multiple departments.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
11/2010 to 12/2017 Guest Service Manager, Hotel Manager, General Manager Aqua-Aston Hospitality, Aqua Bamboo Waikiki | City, STATE,
  • Supervise and develop the performance of all department managers and their respective departments, including Front Office, Housekeeping, and Maintenance to ensure the highest level of guest and employee satisfaction in a cost-efficient manner.
  • Ensure all hotel policies and procedures are fully implemented in all departments, including Safety and Emergency and Human Resources as outlined in the employee handbook and on the company’s shared website along with the company’s brand standards.
  • Develop and supervise programs that promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state, and federal regulations.
  • Ensure the safety and security of the hotel, employees, and guests by complying with all safety procedures, OSHA/HIOSH policies, and procedures.
  • Establish an onsite safety committee and conduct monthly safety and emergency training.
  • Conduct staff meetings to report key operating results to staff in the areas of GM meetings, employee development, and financial performance.
  • Attend GM meetings and Revenue meetings.
  • Develop exchange of ideas, suggestions, and comments between staff and management.
  • Hire, train and mentor staff and provide annual (at minimum) reviews for each employee and ensure all policies are followed.
  • Ensure disciplinary/corrective processes are followed closely in every case involving discipline up to and including terminations.
  • An effort to assist any employees with difficulty always precedes disciplinary actions.
  • Manage and approve payroll for staff including incentive pay.
  • Develop, implement, monitor & achieve the objectives of the Annual Budget, including Sales Strategies, Pricing, Revenue Management, and the Operations/Capital Budget.
  • Ensure the timely and accurate completion of all period-end financial statements and reports and provide controls to ensure the proper handling and accounting for all hotel receipts.
  • Provide routine forecasting and financial re-projections that correspond to forecasted sales and business climate.
  • Review and approve all operating expenses for the hotel and association.
  • Maintain credit policies of the hotel.
  • Supervise the collection of A/R accounts.
  • Lead the efforts and comply with the company’s procedure regarding guest satisfaction reviews and responses.
  • Protect and enhance the worth of all hotel values through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security, and capital budgeting process.
  • Develop, promote and support green initiatives for the hotel and association.
  • Ensure all owners and guests (hotel and private) follow the house rules and all association policies.
  • Enlist owners into the hotel program.
  • Compose monthly newsletters to the owners including monthly hotel and business statistics, association news and updates, and community events.
  • Compose and present Site Manager’s Report including a utility analysis and capital and operational project analyses at all Board and Annual Meetings.
  • Issue Requests For Proposals and collect proposals for all projects for the Association.
  • Work with the Area Director of Facilities and Contractors with the planning and oversight of all projects on the property.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Provided services efficiently and with high level of accuracy.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Maximized efficiency by coaching and mentoring 23 personnel on service principles, industry practices, company procedures and RoomMaster system.
  • Assessed financial statements and competitive reports to evaluate service and revenue performance, develop targeted improvements and implement changes resulting in increased revenue and service scores.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Implemented innovative programs, including mentorship and recognition programs to increase employee loyalty and reduce turnover.
  • Held weekly meetings with department managers to identify techniques to overcome operational and fiscal obstacles.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherence.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and personnel.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Worked directly with executive, marketing and revenue departments to brainstorm, discuss strategy and mitigate occupancy downturns.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
03/2008 to 11/2010 Guest Service Agent, Guest Service Supervisor Aqua Hotels & Resorts®, Aqua Palms Waikiki | City, STATE,
  • Perform check-in and check-out processes with guests and ensure accuracy in all reservations and charges.
  • Manage and input reservations for FIT, group, and wholesale agents/companies.
  • Bill wholesale agents/companies, process payments received and report aging for all partners.
  • Assign rooms per reservation according to guest’s requests and owner revenue requirements.
  • Implement and manage reservation and front desk training for new hires.
  • Develop and implement Military/TLA stay program and VIP program.

  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained junior team members in customer service strategies and property policies.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Maintained consistent positive customer feedback.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with housekeeping and maintenance team members to handle guest requirements from check-in through check-out.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Reviewed upcoming events and planned for expected challenges.
  • Coordinated arrivals and departures of VIPs.
  • Monitored reviews and social networking sites and feeds to respond to questions or complaints.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
08/2006 to 10/2009 Front Services Assistant Manager, Banquet Supervisor Aston Hotels & Resorts, Aston Waikiki Beach Hotel | City, STATE,
  • Develop amenity program for VIP guests and guest requests.
  • Manage inventory of all F&B perishables and non-perishables.
  • Schedule, plan and supervise all F&B functions.
  • Manage all A/R and process/code all A/P for all F&B-related items and functions.
  • Manage the departmental expenses on a monthly basis to coincide with budget.
  • Oversee the smooth, effective operation of the department and assures training programs and hotel policies are followed.
  • Ensure all hotel policies and procedures are fully implemented within the department, including Safety and Emergency and Human Resources as outlined in the employee handbook.
  • Represent all aspects of Front Service Manager in their absence.
  • Direct Bell Captains to optimize guest exposure and service and provide guest service reviews to all staff.
  • Resolve any employee or guest problems.
  • Hire, train and mentor staff and provide annual (at minimum) reviews for each employee and ensure all policies are followed.
  • Ensure disciplinary processes are followed closely in every case involving discipline up to and including terminations.
  • An effort to assist any employees with difficulty always precedes disciplinary actions.
  • Conduct staff meetings to report key operating results to staff in areas of department head meetings, employee development, and financial performance.
  • Attend DH meetings and develop an exchange of ideas, suggestions, and comments between staff and management.
  • Generate and analyze statistical data as it relates to the department’s budget & provide month-end financial statements and reports.
  • Manage all departmental expenses on a monthly basis to coincide with budget.
  • Manage all A/R and process/code all A/P for all departmental expenses and revenue.
  • Manage and approve payroll for Front Services staff including incentive pay.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Monitored security and handled incidents calmly.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Expected in | Business Management Eastern Gateway Community College, Steubenville, OH, GPA:
Expected in 2003 | Studied Speech Pathology and Liberal Arts Windward Community College, Kaneohe, HI GPA:
Expected in 06/2002 High School Diploma | President Theodore Roosevelt High School, Honolulu, HI GPA:
Expected in 2002 | Speech Pathology And Liberal Arts University of Northern Colorado, Greeley, CO GPA:

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Windward Community College
  • President Theodore Roosevelt High School
  • University of Northern Colorado

Job Titles Held:

  • School Business Manager
  • Guest Service Manager, Hotel Manager, General Manager
  • Guest Service Agent, Guest Service Supervisor
  • Front Services Assistant Manager, Banquet Supervisor


  • High School Diploma

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