Scheduling Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Goal-driven Scheduling Supervisor with over five years of experience in supporting HR department daily operations and executive-level administrative management. Bringing solid expertise in computing categorical data, scheduling software, and managing confidential employee information. Highly-developed communicator with exceptional abilities in cultivating positive rapport among clients, staff and management. Skilled in complex problem-solving and conflict resolution.

  • Operational Improvement
  • Communications/Mediation
  • Employee Training and Development
  • Understanding of HR policies
  • Scheduling and calendar management
  • Data entry documentation
  • Spreadsheet development
  • MS Office
Scheduling Supervisor, 03/2016 to Current
First TransitJunction City, OR,
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Managed scheduling for 300 employees, monitoring resource allocation to provide optimal coverage and service.
  • Compiled Numerical and Categorical data and created reports and spreadsheets for use by Human Resources department and executive team.
  • Worked with Executive Operational Manager to devise and update policies based on changing industry and social trends.
  • Assisted in employee termination procedures to facilitate consistency and reduce chance of discrimination claim.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
Amazon Fulfillment Associate, 08/2015 to 02/2016
Mhc Equity Lifestyle PropertiesSaint Clair, MI,
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Accepted, processed and filled orders quickly and accurately.
Administrative Assistant, 06/2014 to 02/2016
Svb Financial GroupBoston, MA,
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Called prepared lists of leads and read short scripts to promote brokerage services.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to manage physical and electronic information.
Administrative Assistant II, 08/2020 to Current
DHL Supply ChainCity, STATE,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Created and modified job descriptions within all departments.
  • Maintained records of personnel documents, including payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
  • Engaged in operations analysis, needs assessment and process mapping to optimize departmental structures and leadership.
  • Developed more than [Number] employee handbooks, including design and layout.
  • Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Onboarded new staff and facilitated new hire orientation.
  • Completed onboarding and new hire orientation for all employees.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Worked with department managers to assess needs.
  • Devised training programs for new and existing employees.
  • Managed employee onboarding, training and development, including enriching internal and external training development of both online and traditional environments.
  • Developed and maintained training materials and benefits packets for new hires.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
  • Assisted with outreach and recruitment activities to acquire qualified talent.
  • Conducted investigations, drafted summaries and devised recommendations for HR Manager.
  • Managed strategy for performance evaluation, corrective action and disciplinary measures.
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program.
  • Introduced in-house employee career path program to increase long-term business success.
  • Researched employee relations issues and conducted meetings with employees and supervisors.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Conducted employee hiring and exit interviews.
  • Led staff meetings to develop strategies that would positively influence workplace relationships.
  • Facilitated transition from paper to electronic time sheet for [Number] staff, improving flexibility and eliminating manual entry time.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Analyzed workforce key performance indicators to achieve business objectives, coaching leadership on implementing corrective actions.
  • Maintained compliance with state and federal employment laws and regulations.
  • Oversaw staffing needs, performance reviews, staff development and training procedures and coaching initiatives.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
  • Supported employees with benefits enrollments by guiding process and answering questions.
  • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
  • Enforced compliance with federal, state and local employment regulations and laws from EEO to ADA.
  • Developed and oversaw training courses, including sexual harassment and compliance workshops.
  • Re-created hiring goals and objectives in difficult markets to address staffing issues.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Handled sensitive and confidential employee information with complete discretion.
Education and Training
Bachelor of Science: Computer Science, Expected in
Southern New Hampshire University - Hooksett, NH
: Biochemistry And Molecular Biology, Expected in
California Baptist University - Riverside, CA

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Resume Overview

School Attended
  • Southern New Hampshire University
  • California Baptist University
Job Titles Held:
  • Scheduling Supervisor
  • Amazon Fulfillment Associate
  • Administrative Assistant
  • Administrative Assistant II
  • Bachelor of Science
  • Some College (No Degree)