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Scheduling Supervisor Resume Example

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SCHEDULING SUPERVISOR
Professional Summary

Experienced Medial Office Administrator, well-versed in clerical, medical billing and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.

Skills
  • Policy and procedure modification
  • Staff Management
  • Business administration
  • Scheduling
  • MS Office
  • Medics Elite, Caretracker, Intergy, NexGen, Nextech, Prime Suite
  • EMR Aprima Solutions
  • Optimus Healthcare ACO
  • Order Facilitator (SCI)
  • Mckesson/Medventive Population Manager
  • Insurance claims
  • EMR / EHR
  • A/R Payment Collection
  • Navinet
  • One Source (Passport)
  • Evicore/Care Core
  • Aim
  • Med Solutions
  • Availity
  • ICD 9/10
  • Cpt Codes
  • Bilingual English/Spanish oral and written
Work History
Scheduling Supervisor04/2018 to Current
Sierra Health Group – Bloomfield, NJ
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw appointment scheduling and exam coordination for both clients and patients.
  • Produced high-quality documents, spreadsheets and presentations for internal and client needs.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel.
  • Supervised and guided new employees on all scheduling policies and procedures, provided necessary tools and documentation for the employee to be successful, responded quickly to questions, which improved understanding of job responsibilities.
  • Assist the staff with troubleshooting and maintenance of our systems, Citrix and Medhost.
  • Provided staff their personal credentials for use with all of our systems.
  • Immediate communication with staff and management on any scheduling conflicts, emergencies or unforeseen circumstances.
  • Communicate professionally and effectively with all individuals, including clients, patients and employees.
  • Traveled to meet with multiple clients for training, recruiting, business meetings, and to help strengthen the relationships and strategize on how to maximize provider referrals and discuss efficient policies and procedures.
Billing Representative02/2018 to 03/2019
MTBC Health Solutions – Rutherford , NJ
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Promptly sent out and posted all medical claims.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Maintained current accounts through aged revenue reporting.
  • Efficiently collected payments and communicated with clients.
  • Adhered to established standards to safeguard all patients' health information.
  • Researched and followed up on denied insurance claims.
  • Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
  • Collected payments and applied to patient accounts.
  • Filed and updated patient information and medical records.
Patient Care Coordinator01/2012 to 03/2015
Care Station Medical Group – Linden, NJ
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with Optimus Healthcare, Atlantic Care Organization to make sure our patients did not experience any gaps in their medical care.
  • Provided follow up care for patients from our Notice Of Admissions Report regarding admissions to hospital for follow up visits and Medication Reconciliation.
  • Completed Care Coordination Forms for continuing care of patients with diabetes and heart conditions.
  • Responsible for reaching out to patient's who needed annual exams and specialty testing for proactive care.
  • Provided translation and transportation services for our patients.
  • Updated policies and procedures, leading continuous improvement of patient assessments and care.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly reports and presentations.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Education
Associate of Science: Healthcare Service Administration 05/2012Tidewater Community College- Norfolk, VA
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Resume Overview

Companies Worked For:

  • Sierra Health Group
  • MTBC Health Solutions
  • Care Station Medical Group

School Attended

  • Tidewater Community College

Job Titles Held:

  • Scheduling Supervisor
  • Billing Representative
  • Patient Care Coordinator

Degrees

  • Associate of Science : Healthcare Service Administration 05/2012

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