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Scheduling/Shift Manager Resume Example

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SCHEDULING/SHIFT MANAGER
Career Overview

Enthusiastic customer service representative with in-depth knowledge of sales, guest service management and training. Hands-on, hardworking, highly motivated and performance driven Guest Service Department Manager with 5 years Management experience. 

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Top sales performer
  • Customer service expert

  • Adaptive team player
  • Fashion knowledge
  • Opening/closing procedures
  • Creative problem solving
  • Critical thinking
  • Customer service
  • Multi-Task Management
  • Speaking
  • Telephone Skills
  • Computer Knowledge
  • Food Service Expert
  • Serve-Safe Certified
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved customer conflicts and organized customer recovery with tracking sheets.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Skilled sales technique.

 

 

 

Work Experience
Scheduling/Shift Manager
July 2006 to October 2011
McDonalds - City , STATE

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 

Developed highly empathetic customer relationships and earned reputation for exceeding sales goals. 

Trained hundreds of new employees quarterly. 

Prevented store losses using awareness, attention to detail and integrity. 

Cross-trained and provided back-up for other customer service representatives when needed. 

Worked as a team member performing cashier duties, product assistance and cleaning. 

Resolved product issues and shared benefits of new technology. 

Attended local and regional classes for product development training as defined by territory needs. 

Guaranteed positive customer experiences and resolved a number of customer complaints. 

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 

Managed cash stock and inventory balances accurately. 

Assisted customers in finding out-of-stock items. 

Communicated all merchandise needs or issues to appropriate supervisors. 

Stocked and rotated inventory regularly. 

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. 

Organized the store by returning all merchandise to its proper place. 

Replenished merchandise shelves with items from the stockroom. 

 

 

 

 

Guest Service Department Manager
October 2011 to Current
Tarpon Springs - City , STATE

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 

Developed highly empathetic customer relationships and earned reputation for exceeding sales goals. 

Trained hundreds of new employees quarterly. 

Prevented store losses using awareness, attention to detail and integrity. 

Cross-trained and provided back-up for other customer service representatives when needed. 

Worked as a team member performing cashier duties, product assistance and cleaning. 

Resolved product issues and shared benefits of new technology. 

Attended local and regional classes for product development training as defined by territory needs. 

Guaranteed positive customer experiences and resolved a number of customer complaints. 

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. 

Managed cash stock and inventory balances accurately. 

Assisted customers in finding out-of-stock items. 

Communicated all merchandise needs or issues to appropriate supervisors. 

Stocked and rotated inventory regularly. 

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. 

Organized the store by returning all merchandise to its proper place. 

Replenished merchandise shelves with items from the stockroom. 

Headed a Department with a full team with multiple Support Managers assisting me in Customers Relations. 

Responsible for all POP in store. 

Resolved all Customer Complaints in a timely matter. 

 

Educational Background
BSM Certified : Basic Shift Management, 2008BSM (Basic Shift Management) - City, State, U.S.
ASM : Advanced Shift Management, 2009ASM (Advanced Shift Management) - City, State, U.S.
  • Continuing education in Shift managing with Business and Marketing Techniques
  • Was awarded "Class Contributer Award" for my high enthusiasm and heavy participation.

 

eRDM : Restaurant Department Management, 2011eRDM (Restaurant Department Management) - City, State, U.S.
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average
Resume Strength
  • Formatting
  • Word choice
  • Length

Resume Overview

School Attended

  • BSM (Basic Shift Management)
  • ASM (Advanced Shift Management)
  • eRDM (Restaurant Department Management)

Job Titles Held:

  • Scheduling/Shift Manager
  • Guest Service Department Manager

Degrees

  • BSM Certified : Basic Shift Management , 2008
    ASM : Advanced Shift Management , 2009
    eRDM : Restaurant Department Management , 2011

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