Scheduling/Shift Manager Resume Example
Enthusiastic customer service representative with in-depth knowledge of sales, guest service management and training. Hands-on, hardworking, highly motivated and performance driven Guest Service Department Manager with 5 years Management experience.
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Customer Service
- Researched, calmed and rapidly resolved customer conflicts and organized customer recovery with tracking sheets.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
- Skilled sales technique.
July 2006 to October 2011McDonalds － City , STATE
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic customer relationships and earned reputation for exceeding sales goals.
Trained hundreds of new employees quarterly.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Attended local and regional classes for product development training as defined by territory needs.
Guaranteed positive customer experiences and resolved a number of customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
October 2011 to CurrentTarpon Springs － City , STATE
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic customer relationships and earned reputation for exceeding sales goals.
Trained hundreds of new employees quarterly.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Attended local and regional classes for product development training as defined by territory needs.
Guaranteed positive customer experiences and resolved a number of customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Assisted customers in finding out-of-stock items.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Headed a Department with a full team with multiple Support Managers assisting me in Customers Relations.
Responsible for all POP in store.
Resolved all Customer Complaints in a timely matter.
- Continuing education in Shift managing with Business and Marketing Techniques
- Was awarded "Class Contributer Award" for my high enthusiasm and heavy participation.
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Resume Overview
School Attended
- BSM (Basic Shift Management)
- ASM (Advanced Shift Management)
- eRDM (Restaurant Department Management)
Job Titles Held:
- Scheduling/Shift Manager
- Guest Service Department Manager
Degrees
- BSM Certified : Basic Shift Management , 2008
ASM : Advanced Shift Management , 2009
eRDM : Restaurant Department Management , 2011
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