Scheduling And Operations Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Creative Scheduling and Operations Specialist with talents in executing effective operating rhythms and management systems structures. Adept at analyzing, articulating and solving various problems. Detail-oriented and organized with the ability to work independently or as a part of a team. Diligent and motivated to improve processes, streamline operations, and increase revenue. Possessing excellent judgment and communication skills with deep understanding of strategic business operations.

  • NetSuite
  • Analytics
  • Outlook v.2009-2016
  • Windows & MacOS
  • EPay Systems (Blueforce)
  • Microsoft Office
  • Valiant System
  • Adobe
  • Project management
  • Business administration
  • Analytical skills
  • Time management
  • Articulate and well-spoken
  • Attention to detail
  • Excellent communication skills
  • Microsoft Word expertise
  • Employee training and development
  • Strategic planning
  • Staff management
  • Policy and procedure modification
  • Spreadsheet management
  • Customer-service oriented
Work History
08/2017 to Current Scheduling And Operations Specialist Arbor Company | West Chester, PA,

  • Relocated to San Diego office to develop and enhance the scheduling procedures coast wide while supporting operations countrywide.
  • Reports directly to Chief Executive Officer and Director of West Coast Operations.
  • Manage and schedule fleet of 105+ Explosive Detection Canine Handlers and Enhanced Protection Operatives under minimal supervision while exercising good judgment, demonstrating flexibility and agility.
  • Reconcile conflicts between internal and external parties as it relates to schedules, ensuring daily, weekly, bi-weekly, and monthly contractual client requirements are scheduled and deployed accordingly.
  • Demonstrated ability  to prioritize multiple tasks with competing deadlines, manage scheduling conflicts and excellent follow through.
  • Act as a liaison between Canine Handlers, Operatives, and prestigious clients who seek Explosive Detection Canines (EDC) and Enhanced Protection (EP) services in the West Coast.
  • Assist in keeping a positive and trustworthy relationship with our clientele; ensuring that the handlers are well informed of duties while on site.
  • Assist HR in forecasting hiring needs nationwide.
  • Assist Director of West Coast Operations in hiring new scheduler
  • Train and guide schedulers in creating and maintaining schedules.
  • Successfully maintain overtime rates within company goals
  • Ensure all updates are completed in EPay Systems in a timely manner to streamline billing and payroll.
  • Brief an operations forecast and overtime report to CEO on a weekly basis.
  • Create various analytical spreadsheets and brief team members on findings, problems, and the various solutions discovered within the data.
  • Assists Inside Sales and Sales Representatives with operational feedback and information to support RFPs and RFIs.
  • Ensure MSA stays within the guidelines and readiness for each job; CA overtime analytics, time card audits, payroll and billing accuracy.
  • Remain on call to quickly respond to any operations or sales needs outside of business hours, often 24/7. 
03/2015 to 08/2017 Lead Scheduler Securitas Security Services Usa, Inc. | Cape Girardeau, MO,
  • Reported to Vice President of Operations while working alongside Director of Scheduling.
  • Schedule fleet of 200+ Explosive Detection Canine Handlers and Enhanced Protection Operatives under minimal supervision while exercising sound decision making, demonstrating flexibility and creativity
  • Developed and maintained EDC and EP schedules for a wide variety of high profile clients throughout the East Coast and Midwest, utilizing Valiant Scheduling Software 
  • Supported Operations and Sales teams in creating strategies for contractual SOW executions. 
  • Guided and supervised a team of (2) schedulers in maintaining their assigned clients schedules
  • Provided quick responses to operations issues, client requests, employee callouts and effectively communicated with inside sales regarding issues and needs both during and outside business hours, remaining on call 24/7.
  • Used a variety of software programs to develop reports relevant to company needs, and updated all departments on findings in weekly meetings  
08/2013 to 03/2015 EDC Scheduler MSA Security | City, STATE,
  • Reported to Director of Scheduling
  • Worked with a team of (2) other schedulers, scheduling 150+ handlers in Northeast United States
  • Created and maintained schedules using Valiant scheduling software for a variety of high profile clients in New York City, reconciling client and company requirements with employee conflicts and concerns
  • On call to respond to frequent internal and external requests 24/7.
08/2011 to 08/2013 Unarmed Security Officer MSA Security | City, STATE,
  • Provided high level threat protection to a variety of clients throughout the Northeast
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Directed guests around buildings and parks and answered accessibility questions.
  • Worked both independently and collaboratively to resolve urgent issues which could have negatively impacted clients business
Expected in 2011 Bachelor of Fine Arts | University of Connecticut, , GPA:

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Resume Overview

School Attended
  • University of Connecticut
Job Titles Held:
  • Scheduling And Operations Specialist
  • Lead Scheduler
  • EDC Scheduler
  • Unarmed Security Officer
  • Bachelor of Fine Arts