Achieved Bachelor's Degree in Psychology, from University of South Florida May 2010. Awarded Circle of Excellence Impact Player of the year in December 2014 and October 2011 for developing procedures and methods for more efficient ways of completing tasks. Proficient in Microsoft office, with experience in assisting manager(s). Punctual, responsible, dependable, self-starter and quick to learn new skills. Dedicated to tasks being completed in a timely manner and maintains effectiveness of work.
Quality writing and communication skills
Ability to prioritize and remain focused on the essence of an issue
Extensive background with customer service
Strong ability to multi-task under pressure.
Advanced knowledge & proficiency in Microsoft Word, Outlook, Excel, Power Point and Internet.
Nielsen TV RatingsOldsmar, FLScheduler/Panel Relations Specialist
Analyzed and researched data issues from various sources and assigned issues to appropriate teams, allowing for timely responses and accurate resolutions.
Coordinated and assigned teams members task on a weekly cadence, providing guidance and ensuring timely completion of team deliverables.
Conducted interviews as well as giving feedback along side manager to select ideal candidates when a new position in our department arises.
Received sources and sorts candidate applications in Taleo an electronic tracking system, identifies candidates meeting qualifications for positions, confers with recruiter and contacts candidates to schedule interviews
Trained team members in integral support processes and developed team members by answering process questions and creating tailored made methods to address team members' concerns, thus allowing team members to efficiently and effectively execute any process.
Compiled daily checks and evaluations of participating Household performance reports, performed data analysis on these reports, and resolved quality issues found within these reports via proprietary applications, ultimately validating adherence to Household performance policies.
Managed and sustained office's daily activities in manager's absence, maintaining business as usual and facilitating team member's adherence to procedures and policies.
Evaluated and conducted bi-weekly performance audits on team member's data entry, targeting areas for improvement to minimize future risk of errors.
Coordinated and conducted monthly meetings by developing power point presentations and publishing documentation on updated policies and produces for department needs.
Contributed to special projects such as BPI (Business Process Improvement) projects to meet new goals and objectives to increase effectiveness in matching business needs.
Provided primary customer service relations through positive communication, addressing household concerns, questions, and ensuring long-term and accurate usage of equipment in order to receive TV ratings.
Acted as a liaison between office, Field Reps, and households in order to maintain relationships between each key stakeholders and increase customer satisfaction.
Identified new ways to improve relationships with sample households by gathering and assessing performance data, assuring that participation guidelines were being followed.
Conducted training and coaching for households, post-installation surveys, and forecasted the number and type of resources needed for household visits to fix equipment properly.
Effectively schedule appointments and coordinate proper routing to secure the schedule of Field Associates to achieve optimal use of business time and requirements.
Dollar TreeOldsmar, FLAssistant manager/Store Associate
Assisted and conducted new employee training, ensuring successful on-boarding and effective store operations.
Handled and resolved customer's complaints and inquiries, while adhering to store policies and ensuring customer satisfaction.
Supervised and delegated daily tasks in order to employees to keep business running smoothly.
Psychology University of South FloridaTampa, FL, USBachelors of ArtsBachelors of Arts and Science in Psychology University of South Florida Tampa, FL Aug 2010
St. Petersburg CollegeClearwater, FL, USAssociatesAssociates Degree, St. Petersburg College Clearwater, FL May 08
Eastlake High schoolTarpon Springs, FL, USHigh school DiplomaHigh school Diploma, Eastlake High school Tarpon Springs, FL May 05
Certification: National Council for Certified Personal TrainersPersonal Trainer Certification National Council for Certified Personal Trainers May 14
American Safety Training InstituteCertification: CPR and AEDCPR and AED Certification American Safety Training Institute May 14
Personal Trainer Certification National Council for Certified Personal Trainers
Achieved Bachelor's Degree in Psychology, from University of South Florida May 2010. Awarded Circle of Excellence Impact Player of the year in December 2014 and October 2011 for developing procedures and methods for more efficient ways of completing tasks. Proficient in Microsoft office, with experience in assisting manager(s). Punctual, responsible, dependable, self-starter and quick to learn new skills. Dedicated to tasks being completed in a timely manner and maintains effectiveness of work
Nielsen COE Impact player of the Year Award Oct 2011
Doorways Scholarship 2006-2010
Student Support Services Scholarship 2007-2008
Glazer's Children Museum Volunteer Jan 2012- Current
USF Champion Recruitment Team March 2012-Current
Tampa Bay Buccaneers Cheerleading Training Team April 2013- March 2014
Special Olympics Volunteer September 2012
CPR Personal Trainer Certification National Council for Certified Personal Trainers
Coordinated and conducted monthly meetings by developing power point presentations and publishing documentation on updated policies and produces for department needs
Increase, Satisfaction, Training, Associate, Coaching, Customer Service, Liaison, Receptionist, Retail Sales, Schedule Appointments, Answering, Audits, Bi, Bpi, Business Intelligence, Business Process Improvement, Cadence, Data Analysis, Data Entry, Documentation, Marketing Analysis, Process Improvement, Publishing, Recruiter, Operations, Award, Coe, Excel, Microsoft Office, Microsoft Word, Ms Office, Nielsen, Outlook, Punctual, Recruitment, Self-starter, Word, Cpr