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Scale House Operator Resume Example

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SCALE HOUSE OPERATOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Personable, friendly and solution-oriented with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • Merchandise stocking
  • Loss prevention
  • Operational improvement
  • Security systems
  • Team building
  • Communications
  • Problem resolution
  • Planning and coordination
  • Organization
  • Customer service
  • MS Office
  • Retail loss prevention
  • Inventory control procedures
  • Cash handling accuracy
  • Merchandising knowledge
  • Product Sales
  • B2B sales and customer service
  • Listening skills
  • Team player mentality
  • Documentation and recordkeeping
  • Money handling
  • Reliable and punctual
  • Verbal/written communication
  • Reading comprehension skills
  • Written and oral communication skills
  • Active listening
  • Superb time management
  • Cash register operation
  • Customer- and service-oriented
  • Credit card payment processing
  • Stockroom procedures
  • Store maintenance
  • Shipping and receiving understanding
  • Clerical support
  • Adaptive team player
  • Sales expertise
  • In-store support
Experience
Scale House Operator|Company Name - City, State|07/2018 - Current
  • Trained new employees on company procedures and operational workflows.
  • Identified and reported problems and gathered necessary information to develop solutions.
  • Reported customer and supplier problems to management team to enable quick resolution.
  • Greeted customers, directed haulers and answered questions accurately.
  • Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Gave scale tickets to customers, signed manifests and documented incoming loads.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store eff
  • Worked as team member assisting with cleaning to maximize scale house efficiency.
Customer Service Representative|Company Name - City, State|02/2018 - 07/2018
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Sales Associate|Company Name - City, State|07/2017 - 01/2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education and Training
Lakeview High School, San Angelo, TX||City|05/2017High School Diploma
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Resume Overview

School Attended

  • Lakeview High School, San Angelo, TX

Job Titles Held:

  • Scale House Operator
  • Customer Service Representative
  • Sales Associate

Degrees

  • High School Diploma

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