Scale House Operator Resume Example
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SCALE HOUSE OPERATOR
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Personable, friendly and solution-oriented with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Skills
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Experience
Scale House Operator|Enviva Lp - Greenwood , SC|07/2018 - Current
- Trained new employees on company procedures and operational workflows.
- Identified and reported problems and gathered necessary information to develop solutions.
- Reported customer and supplier problems to management team to enable quick resolution.
- Greeted customers, directed haulers and answered questions accurately.
- Maintained cleanliness and organization of scale house by removing debris and placing trash in proper receptacles.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
- Gave scale tickets to customers, signed manifests and documented incoming loads.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store eff
- Worked as team member assisting with cleaning to maximize scale house efficiency.
Customer Service Representative|Welbilt - Manitowoc , WI|02/2018 - 07/2018
- Assessed customer needs and upsold products and services to maximize sales.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Trained new employees in procedures and policies in order to maximize team performance.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Worked with managers to develop service improvement initiatives.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
Sales Associate|United Pacific - Santa Barbara , CA|07/2017 - 01/2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Recommended merchandise to customers based on needs and preferences.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Education and Training
Lakeview High School, San Angelo, TX||City|05/2017High School Diploma
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Resume Overview
School Attended
- Lakeview High School, San Angelo, TX
Job Titles Held:
- Scale House Operator
- Customer Service Representative
- Sales Associate
Degrees
- High School Diploma
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