scale house operator resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Recognized for exemplary time management, organization, prioritization and work ethic. Finishing degree in Social and Behavioral Sciences in hopes of securing a career in helping families.

  • Money handling
  • Team building
  • MS Office
  • Problem resolution
  • Customer service
  • Customer/Client relations
  • Telephone skills
  • Organization skills
  • Created Reports
  • Interviews
  • Material Processing
  • Communications
  • Organization
  • Relationship development
  • Security awareness
  • Verbal and written communication
  • Administrative support
  • Time management
  • Information Verification
  • Application preparation
Mohave Community College Kingman, AZ Expected in 01/2021 Associate of Science : Social And Behavioral - GPA :
Mohave Community College Kingman, AZ, Expected in 12/2022 Associate of Science : Substance Abuse Counseling - GPA :
Work History
Enviva Lp - Scale House Operator
Wilmington, NC, 07/2016 - Current
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Followed up with customers to handle delays or other issues.
  • Complied with safety regulations to avoid potential injuries and support company goals.
  • Greeted customers and provided excellent service to internal and external clients.
  • Answered customer calls professionally and routed to appropriate person.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Operated weigh scales and issued tickets when necessary.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Res-Care, Inc. - Receptionist
Rancho Cucamonga, CA, 08/2014 - 04/2016
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Scheduled and confirmed appointments and meetings for Dr. Ahn and the dental hygienist.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Corresponded with clients through email, telephone or postal mail.
  • Collected, sorted, distributed and sent mail and packages.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported various administrative duties by proofreading, transcribing and invoicing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted patients in completing all necessary forms and documents.
  • Prepared claim forms for dental insurance.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Documented patients' dental health information, medical history and vital signs.
  • Maintained and managed patient records in compliance with security regulations.
Archway Marketing - Business Administrative Assistant
Maple Grove, MN, 10/2013 - 08/2014
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Columbia Credit Union - Financial Service Representative/Loan Processor
City, STATE, 09/2005 - 07/2013
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Determined company policies and guidelines and ensured company compliance.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Evaluated approvals against established bank and government lending standards.

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Resume Overview

School Attended

  • Mohave Community College
  • Mohave Community College

Job Titles Held:

  • Scale House Operator
  • Receptionist
  • Business Administrative Assistant
  • Financial Service Representative/Loan Processor


  • Associate of Science
  • Associate of Science

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