sasmo sustainment automation support management office resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Current Goal

To be the best that I can be, in that I will lead, challenge, and empower my peers and co-workers. I will accept challenges put in front of me and complete them with high expectations, accuracy while also accepting criticism when given all in order to achieve the best quality of service.



  • Microsoft Certified Solutions Associate (MCSA) Certificate in Windows 7
  • Microsoft Certified Solutions Associate (MCSA) Certificate in Windows Server 2008


  • Microsoft Certified IT Professional (MCITP) Certificate in Enterprise Desktop Support Technician on Windows 7
  • Microsoft Certified IT Professional (MCITP) Certificate in Server Administrator on Windows Server 2008
  • Microsoft Certified IT Professional (MCITP) Certificate in Enterprise Support Technician on Windows Vista


  • Microsoft Certified Technology Specialist (MCTS) Certificate in Windows 7 Configuration
  • Microsoft Certified Technology Specialist (MCTS) Certificate in Windows Server 2008 Network Infrastructure, Configuration
  • Microsoft Certified Technology Specialist (MCTS) Certificate in Windows Server 2008 Active Directory, Configuration
  • Microsoft Certified Technology Specialist (MCTS) Certificate in Windows Vista Configuration

CompTIA Security+

  • CompTIA Security+ Certified

CompTIA Network+

  • CompTIA Network + Certified

CompTIA A+

  • CompTIA A+ Certified


  • Currently working on my CCNA, just completed Cisco Academy in August.

Patient and diligent

Troubleshooting proficiency

Proficient in Printers and PC Security systems

Exceptional telephone etiquette

Vast technical knowledge

Microsoft Office Outlook expert

DHCP/DNS Ethernet and Firewall proficient

07/2005 to Current SASMO - Sustainment Automation Support Management Office Swope Health | Kansas City, KS,

I am currently a SASMO (Sustainment Automation Support Management Officer)for the Nebraska Army National Guard. The SASMO provides customer assistance for the Army’s STAMIS systems, including software, hardware and technical support. I also play an essential role in distributing new STAMIS equipment to the field. I also maintain over several million dollars worth of equipment. I am the only SASMO in Western Nebraska, that is in a remote office 420 miles away from the main office, therefore I am responsible to maintain a huge area and travel frequently. On every review that I have been given, I am highly regarded for having responsibility for myself, my equipment and the ability to work without supervision as well as courtesy and strong interpersonal skills with all customer interactions.

I am also a Government Purchase Card Holder. As a United States of America Purchase Card holder you are scrutinized with how you handle your business. I have built and maintained successful relationships with service providers, dealers and contractors.

2004 to Current Owner Professional Install | City, STATE,

As owner, operator and sole employee, I did sales, bidding, and ordering for the company. I have completed projects consisting of residential and commercial aspects. I have bid, sold and installed video products such as plasma, projectors, LCD's, and conventional televisions. I bid, sold and installed audio products, such as premium "audiophile" systems, commercial sound systems, and the typical home theater system. I have installed complete phone system, paging systems, network wiring, computer systems, complete with routers, switches and fiber. phone system, paging systems, network wiring, computer systems, complete with routers, switches and fiber.

04/2006 to 08/2007 Assistant Battalion Communications Non-Commissioned Officer US Army National Guard - 734th Trans BN | City, STATE,

While deployed to Balad, Iraq with the 734th Transportation Battalion, I worked as the Assistant NCOIC of the BN S6 shop. I oversaw 4 subordinates, completed several very large projects and maintained a positive course of professionalism, duty, honor and positive attitude to the highest standard. I directly planned, over saw and implemented a major fiber installation, completely moved our communications closet to consist of rewiring the entire building (157 drops), implemented and installed new physical security devices, rewired the audio/visual systems to include, new projectors, sound systems. I also went through a complete phase of exchanging old computers with new (consisting of total wipes of old operating systems and moving every persons profile, with a 100% success rate). Installed a complete new phone systems, copper and VOIP. Saw a complete project of ordering High Frequency Radios from concept through delivery and installation. Trained new employees and explained protocols clearly and efficiently.

1999 to 06/2005 Sales Representative/ Wireless Department Manager Video Kingdom | City, STATE,

Provided profit driven management and lead sales initiatives for this electronics store with annual revenue of $2.5 million.Managed all wireless sales and department employees. Utilize strategic communication and presentation skills to ensure customer satisfaction and substantially increase product sales. Optimize Custom Home Theater sales by designing systems, presenting options, negotiating agreements, and overseeing installation of equipment for individual and commercial accounts. Provide positive training, supervision, and coaching to employees. Managed inventory and assisted in selection of new products for buyers. Developed and maintained positive relationships to ensure customer satisfaction.

Key Achievements:

  • Played a key role in initiating the Custom Home Theater department.
  • Officially recognized for increasing sales in wireless department by 35%.
  • Achieved distinction of leading sales quotas 95% of the time during tenure.
  • Played a fundamental role in the successful creation and development of the Custom Home Theater package.
  • Utilized excellent leadership and team building abilities to foster a positive atmosphere.
  • Commended for excellent record of customer satisfaction.
Expected in Associate of Applied Science | Information Technology / Criminal Justice Western Nebraska Community College, Scottsbluff, NE GPA:

Started school in Criminal Justice and then moved to Information Technology. Took several years off for financial reasons.

Continuing my education in 2013 order to get my degree.

Continuing education in Information Technology

Coursework in Software Computing, Networks and Databases.

Sub-coursework in HTML, Java and DOS.

Expected in Bachelor of Arts | Technical Management DeVry University, Denver, CO GPA:

Worked on my basics for a degree in Technical Management.

Coursework in Business and Communications

Military Experience
1994 to Current SFC Nebraska Army National Guard | Lincoln, NE

Information Assurance Security Officer / Information Management Officer / Combat Service Support Automation Management Officer /Senior Logistics NCO / Senior Communications Section Leader / Automations Supervisor / Senior Administrative NCO / Battalion Drivers Training NCO


  • Career promotion through a series of increasingly responsible management positions working with large-scale operations worldwide. Currently hold the rank of Sergeant First Class. Honored with numerous commendations and awards for outstanding leadership, general management, and technical operations

Operations Management

  • Nineteen years’ experience in the strategic planning, resource allocation, and leadership of administrative, field, maintenance, equipment, technology, and logistics operations worldwide.
  • Skilled problem-solver.
  • Direct and decisive leadership qualifications with particular strengths in planning, performance improvement, quality improvement, and productivity gain.
  • Experienced in the start-up and leadership of new operations and organizations.

Human Resource Affairs and Team Leadership

  • Led teams of up to 5 personnel with full responsibility for work assignments, scheduling, performance review, disciplinary action, and long-term career planning/development/promotion.
  • Expert qualifications in evaluating personnel needs and developing responsive training programs.

Safety Management

  • Extensive experience in the planning, development, and leadership of occupational workplace, and transportation.
  • Equally extensive qualifications in safety training programs implementation and instruction.

Technology Management

  • Currently obtaining CCNA.
  • Hold an MCITP, MCTS, CompTIA Security+, Network+, A+, IASO level II and held an IMO while in Theater in Balad.
  • Maintain very responsible role in the Nebraska National Guard as the only SASMO and System Administrator to work alone outside the general area of supervisor of network administrators.
  • Spearheaded the operation, implementation, and construction of new fiber locations within the Battalion area of operation for lower unit communication.
  • Worked directly with US contractors and all levels of the Department of the Army for purchase, implementation, maintenance, and operation of communication systems


  • Very strong communications, public speaking, and presentation experience.

•Army Commendation Medal (2)

•Army Achievement Medal

•Army Good Conduct Medal

•Nebraska National Guard Commendation Medal

•Nebraska Army National Guard Individual Achievement Medal ( 4 )

•U.S. Army Excellence in Competition Badge (Pistol)

•Secret Clearance.

Professional Affiliations

Knights of Columbus - Member

Enlisted Association National Guard United States - Member

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Resume Overview

School Attended

  • Western Nebraska Community College
  • DeVry University

Job Titles Held:

  • SASMO - Sustainment Automation Support Management Office
  • Owner
  • Assistant Battalion Communications Non-Commissioned Officer
  • Sales Representative/ Wireless Department Manager


  • Associate of Applied Science
  • Bachelor of Arts

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